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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-29-2019, 22:56   #16 (permalink)
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Quote:
Originally Posted by ahmednemat View Post
Device : PAD ( PLE1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
You are experienced user with many years experience and this means you know how to use "search" well and for sure you know this kind of features can be done via server method only.
server is in upgrade stage now, as well as BEST software should be updated for new features.
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Old 12-04-2019, 21:00   #17 (permalink)
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hi
in new software of best 2 i still have this error
i disable firewal and antivirus.
try with vpn
Card found : 82EBCE8A , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.19


Load : C:\Users\ASUS\Desktop\B2N-351F-0-00WW-B04.nb0
Project : B2N
SW_ver : B2N-351F-0-00WW-B0
Platform : Q9
SecVer : 0x0004
Load Ok!

Operation : Flash Firmware [FTM] [ v1.19 ]
Setting : UserData preserve : False
Setting : FRP Reset : False
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : B2A
HW version : 5.0
HW variant : SDM EMMC
HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_28_
SW version : B2N-354H-0-00WW-B01
SW CurrSlot : B
SW serialnm : B2NGAA3858812094
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : B2A ( B2N1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Socket Error # 10054
Connection reset by peer.
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Old 12-05-2019, 08:27   #18 (permalink)
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Posts: 39
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i change account password.


Card found : 82EBCE8A , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.19


Load : C:\Users\ASUS\Desktop\B2N-351F-0-00WW-B04.nb0
Project : B2N
SW_ver : B2N-351F-0-00WW-B0
Platform : Q9
SecVer : 0x0004
Load Ok!

Operation : Flash Firmware [FTM] [ v1.19 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : B2A
HW version : 5.0
HW variant : SDM EMMC
HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_28_
SW version : B2N-354H-0-00WW-B01
SW CurrSlot : B
SW serialnm : B2NGAA3858812094
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : B2A ( B2N1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
  Reply With Quote
Old 12-05-2019, 10:54   #19 (permalink)
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Quote:
Originally Posted by ahmednemat View Post
i change account password.


Card found : 82EBCE8A , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.19


Load : C:\Users\ASUS\Desktop\B2N-351F-0-00WW-B04.nb0
Project : B2N
SW_ver : B2N-351F-0-00WW-B0
Platform : Q9
SecVer : 0x0004
Load Ok!

Operation : Flash Firmware [FTM] [ v1.19 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : B2A
HW version : 5.0
HW variant : SDM EMMC
HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_28_
SW version : B2N-354H-0-00WW-B01
SW CurrSlot : B
SW serialnm : B2NGAA3858812094
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : B2A ( B2N1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
this kind of features can be done via server method only.
server is in upgrade stage now, as well as BEST software should be updated for new features.
  Reply With Quote
The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 10-26-2020, 12:12   #20 (permalink)
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Location: London
Posts: 86
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Device : D1A ( ND11 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Socket Error # 10053
Software caused connection abort.
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Old 10-27-2020, 19:13   #21 (permalink)
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Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
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Quote:
Originally Posted by PaRaDoX-M View Post
Device : D1A ( ND11 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Socket Error # 10053
Software caused connection abort.
Disable you PC firewall and antivirus and try again
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Old 10-31-2020, 13:15   #22 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Disable you PC firewall and antivirus and try again



not worked.


i remove KasperSky from my PC and restart, but still show this error.
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Old 10-31-2020, 23:15   #23 (permalink)
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Quote:
Originally Posted by PaRaDoX-M View Post
not worked.


i remove KasperSky from my PC and restart, but still show this error.
What is the error message text this time ?
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Old 11-01-2020, 09:14   #24 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is the error message text this time ?
I reset the password and got a new one

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!
.
.
.
....


OP : Activate SVC

Device : E1A ( E1M1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Connection Closed Gracefully.
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
  Reply With Quote
Old 11-01-2020, 16:45   #25 (permalink)
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Location: infinity-box
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It can be antivirus/firewall issue or also it may be wrong username/password.

Quote:
Originally Posted by PaRaDoX-M View Post
I reset the password and got a new one

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!
.
.
.
....


OP : Activate SVC

Device : E1A ( E1M1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Connection Closed Gracefully.
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
  Reply With Quote
Old 11-02-2020, 12:43   #26 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
It can be antivirus/firewall issue or also it may be wrong username/password.



Bro, I am not a beginner
The firewall is disabled
Antivirus removed
But I still get this error message
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Old 11-02-2020, 14:16   #27 (permalink)
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What is the installed [BEST] version and what is your IOS username ?
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Old 11-02-2020, 14:18   #28 (permalink)
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@PaRaDoX-M
btw, don't forget to make "search" in this forum regarding word "vpn", you know why because you are not a beginner but professional.
What is the result this time ?
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Old 11-02-2020, 14:20   #29 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is the installed [BEST] version and what is your IOS username ?



Infinity-Box [BEST] NK2 v1.20


Username: 036BFD7B1B
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Old 11-02-2020, 14:22   #30 (permalink)
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Quote:
Originally Posted by PaRaDoX-M View Post
Infinity-Box [BEST] NK2 v1.20


Username: 036BFD7B1B
ok, now see one more previous post.
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