Infinity [BEST] Registration procedure

[mykeljosh34]

hello support, i have a infinity cm2 dongle with best activation, serial 0D27A4E3 registered with my email mykeljosh34 at outlook com, so i want to give this cm2 dongle to my bro, so i bought another Best dongle, serial A12523D8 and did registeration with my same email as the old dongle, so i received the license file in my email and copied and paste to the best folder but when i open the software with my new dongle, it says i will receive a licence file in my email again.. which i already recieved and copied.. but when i use my old cm2 dongle it opens normal..

thank you

[YellowBoss]

Originally Posted by mykeljosh34

hello support, i have a infinity cm2 dongle with best activation, serial 0D27A4E3 registered with my email mykeljosh34 at outlook com, so i want to give this cm2 dongle to my bro, so i bought another Best dongle, serial A12523D8 and did registeration with my same email as the old dongle, so i received the license file in my email and copied and paste to the best folder but when i open the software with my new dongle, it says i will receive a licence file in my email again.. which i already recieved and copied.. but when i use my old cm2 dongle it opens normal..

thank you

hello licence linked to dongle s/n but not to your e-mail.
Each dongle has it's own licence file.
for dongle A12523D8 you need licence_A12523D8... file, it should be in your mailbox. maybe need to check junk/spam folder

[mykeljosh34]

Originally Posted by YellowBoss

hello licence linked to dongle s/n but not to your e-mail.
Each dongle has it's own licence file.
for dongle A12523D8 you need licence_A12523D8... file, it should be in your mailbox. maybe need to check junk/spam folder

yes boss, received license file already, move it to the best forder also but when i open BEST tool, it says LINCESE FILE WILL BE SENT TO MY EMAIL IN 10MINS which i already have the file and moved in the best folder.

[YellowBoss]

Originally Posted by mykeljosh34

yes boss, received license file already, move it to the best forder also but when i open BEST tool, it says LINCESE FILE WILL BE SENT TO MY EMAIL IN 10MINS which i already have the file and moved in the best folder.

It looks like you have different dongles. Right ?

- Connect dongle/box to PC
- Run DongleManager.exe - https://www.infinity-box.com/support/?r=5
- Make "Read Serial Number (S/N)"

DO NOT send screenshot/video but copy/paste text from software window !


Also write here received licence file name.

[igorsimo]

Hi
I have the following problem with Best dongle,here is the log:

Card found : 0761DFB0 , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20


Operation : Reset Settings [FTM] [ v1.20 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : ND1-619B-0-00WW-B02
Package : ND1-618A

Device : D1A ( ND11 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

[mykeljosh34]

yes i have 2 dongle.

my new dongle
license_best_A12523D8 dat

Serial No (S/N): A12523D8
=> Activations:
- 03: [BEST] v0122
=> Options:
- Infinity BEST
- Infinity BEST2

-------
my old dongle

Serial No (S/N): 0D27A4E3
license_best_0D27A4E3 dat


=> Activations:
- 00: Infinity-Box/Dongle v0145
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM

[InfinityHelp]

Originally Posted by mykeljosh34

yes i have 2 dongle.

my new dongle
license_best_A12523D8 dat

Serial No (S/N): A12523D8
=> Activations:
- 03: [BEST] v0122
=> Options:
- Infinity BEST
- Infinity BEST2

-------
my old dongle

Serial No (S/N): 0D27A4E3
license_best_0D27A4E3 dat


=> Activations:
- 00: Infinity-Box/Dongle v0145
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM

Do you have two licence files ?
license_best_0D27A4E3.dat
and
license_best_A12523D8.dat

Copy BOTH files to folder woth BEST software, in this case you can run software with any of your two dongles.

What is the result ?

[mykeljosh34]

Originally Posted by InfinityHelp

Do you have two licence files ?
license_best_0D27A4E3 dat
and
license_best_A12523D8 dat

Copy BOTH files to folder woth BEST software, in this case you can run software with any of your two dongles.

What is the result ?

It is now solved, i think both license not need to be in same folder at the same time i guess?

what i did was, install software afresh and copy only the new dongle license file to folder and run software, it work that way now also same method with best2 work now..

[InfinityHelp]

Originally Posted by mykeljosh34

It is now solved, i think both license not need to be in same folder at the same time i guess?

what i did was, install software afresh and copy only the new dongle license file to folder and run software, it work that way now also same method with best2 work now..

you can copy both licence to the same folder, it is Ok

[maxpatri9]

hello i need my licencer i cant get mail
[email protected]

=== DongleManager [Infinity] v1.80 [17/11/2020 22:02:17] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001141A21F34082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 2BA0141A
Firmware version: 0146.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v0146
- 03: [BEST] v0122
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2

[YellowBoss]

Originally Posted by maxpatri9

hello i need my licencer i cant get mail
[email protected]

=== DongleManager [Infinity] v1.80 [17/11/2020 22:02:17] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001141A21F34082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 2BA0141A
Firmware version: 0146.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v0146
- 03: [BEST] v0122
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2

Hello,

Disable your PC Antivirus/Firewall or give enough access for BEST.exe !

- Close [BEST] software
- Install [BEST] software version 2.29 or higher !
- Go to c:/InfinityBox/BEST folder
- Delete License_best_xxxxxxxx.ask file
- Delete License_best_xxxxxxxx.dat file
- Run [BEST] software
- Enter your GOOD WORKING e-mail address and you will get new licence file via e-mail

[shooster]

Hullo Team, my Best dongle is not opening I changed Windows and I reinstalled Best and Best2 but ever since none open, I used my old license file but still it has failed now.

im getting this message but when I check my mail there is no license file since yesterday

[YellowBoss]

Originally Posted by shooster

Hullo Team, my Best dongle is not opening I changed Windows and I reinstalled Best and Best2 but ever since none open, I used my old license file but still it has failed now.

im getting this message but when I check my mail there is no license file since yesterday

Hi,


You must run BEST.exe but not BEST2.exe !




Now rung BEST.exe
enter your GOOD WORKING e-mail
you will get licence file in 5 minutes

[4seoson]

i have a problem with my infinity best card please help me how to solve this
I am infinity best user from more then ten years but since 3 days my infinity best is not working here is logs from dongle manager when i read info or when i try to update firmware

DongleManager [Infinity] v1.81 [09/01/2021 16:56:45] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0007965F20881292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): BC6B965F
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: Infinity [BEST] v0122
Diagnostic key: 7FD7022E378A99EC
=> Options:
- Infinity [BEST]
== DongleManager [Infinity] v1.81 [09/01/2021 16:57:37] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0007965F20881292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): BC6B965F
Firmware version: 0122.02
=== Process started: 09/01/2021 16:57:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by 4seoson

i have a problem with my infinity best card please help me how to solve this
I am infinity best user from more then ten years but since 3 days my infinity best is not working here is logs from dongle manager when i read info or when i try to update firmware

DongleManager [Infinity] v1.81 [09/01/2021 16:56:45] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0007965F20881292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): BC6B965F
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: Infinity [BEST] v0122
Diagnostic key: 7FD7022E378A99EC
=> Options:
- Infinity [BEST]
== DongleManager [Infinity] v1.81 [09/01/2021 16:57:37] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0007965F20881292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): BC6B965F
Firmware version: 0122.02
=== Process started: 09/01/2021 16:57:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Hello,

Run DongleManager - https://www.infinity-box.com/support/?r=5
Update Dongle firmware now

Only ONE update try is allowed !
In case of problem DO NOT update card again !