Help team unlock N960U SPR [Answered]

[waad zeko]

I have been unlocking N960U sprint carrier
And After 500 Credit was debited from my account and unlock don!!
The phone still locked
Plz help
USERNAME: zekowaad
...........
Platform: Samsung Android
Selected port: COM18
Selected model: SM-N960U
Operation: Unlock
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are
not supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-N960U
Firmware compiled date: Tue Jul 30 11:26:24 KST 2019
PDA version: N960USQS2CSGB
CSC version: N960UOYN2CSGB
SW version: N960USQS2CSGB
Phone SN: RF8M40LXCXM
Android version: 9 (PPR1.180610.011)
Sales code: XAA
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-08-01
Warranty Void: 0
Codename: crownqltesq
Connecting to modem port...
Found phone on COM69
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: zekowaad
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 510 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Initializing...OK
Calculating. Please Wait...OK
Unlocking phone...OK
To unlock please type '00000000' (8 zeros).
Phone is successfully unlocked
To finish the operation, please restart the phone via phone's menu.
Performed by 2.8.3 Software version.
-----------------------------------------------------------------------------------
Connecting to server...
Username: zekowaad
Authorizing...
Checking balance...
Your balance: 10 credits.
Performed by 2.8.3 Software version

Sent from my SM-N960F using Tapatalk

[Octopus box]

Hello.

Did You read Software manual attentive? Are You sure that You've done all the steps?

Download and write into the phone proper binary Modem Combination firmware from the Support Area ("SAMSUNG/COMBINATION" folder) or write Modem part from proper full Combination firmware.
Do Factory data reset.
Perform "Unlock"->"Sprint Unlock" operation.

Please, check Credist Issue

[waad zeko]

Im read it team
And sir my phone still locked on sprint carrier.. i qant refund my credit team


Sent from my SM-N960F using Tapatalk

[Octopus box]

If You read that, then why i didn't see that You've write modem from the combination firmware?!

PDA version: N960USQS2CSGB
CSC version: N960UOYN2CSGB
SW version: N960USQS2CSGB

[waad zeko]

Im writing full combination sir and the phone still locked and i have been traying many time befor phone unlock success and after unlock don the phone stil locked sir

Sent from my SM-N960F using Tapatalk

[waad zeko]

Sir i want refuned my many and i will try unlock it again why you dont understand
My phone still locked

Sent from my SM-N960F using Tapatalk

[Octopus box]

You didn't read attentive:


4. User's fault, not following Software manual and instructions, etc:

Possible Reason:

If You ignore Software manual or Software instructions/ warnings, credits will not be refunded!

Solution:
Always read Software manual by pressing "Help" or "Cable & Manual" button in Software before doing anything and strictly follow software instructions!

[Octopus box]

Originally Posted by waad zeko

Im writing full combination sir and the phone still locked and i have been traying many time befor phone unlock success and after unlock don the phone stil locked sir

Sent from my SM-N960F using Tapatalk

If You have done that, then post here full Software log with all performed operations or your thread will be removed, re-read Credits issue attentive!

[waad zeko]

Ok sir i will

Sent from my SM-N960F using Tapatalk

[waad zeko]

*Platform: Samsung Android
INFO *: 2019-09-26 07:02:00 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:00 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:00 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:01 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:01 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:02:02 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:02:02 ? > Phone unlocking failed
INFO *: 2019-09-26 07:02:02 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:02:04 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:02:06 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:02:06 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:06 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:06 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:09 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:09 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:02:09 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:02:09 ? > Phone unlocking failed
INFO *: 2019-09-26 07:02:09 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:02:12 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:02:14 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:02:14 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:14 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:14 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:15 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:15 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:02:15 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:02:16 ? > Phone unlocking failed
INFO *: 2019-09-26 07:02:16 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:02:18 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:02:20 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:02:20 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:20 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:20 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:23 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:23 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:02:25 ? > Detected phone model: SM-N960U
INFO *: 2019-09-26 07:02:25 ? > Firmware compiled date: Mon Jul *8 10:06:43 KST 2019
INFO *: 2019-09-26 07:02:25 ? > PDA version: FA81_N960USQU2ASG1
INFO *: 2019-09-26 07:02:25 ? > CSC version: unknown
INFO *: 2019-09-26 07:02:25 ? > SW version: N960USQU2ASG1
INFO *: 2019-09-26 07:02:26 ? > Phone SN: RF8M40LXCXM
INFO *: 2019-09-26 07:02:26 ? > Android version: 8.1.0 (M1AJQ)
INFO *: 2019-09-26 07:02:26 ? > Sales code: unknown
INFO *: 2019-09-26 07:02:26 ? > Country: unknown
INFO *: 2019-09-26 07:02:26 ? > HW platform: sdm845
INFO *: 2019-09-26 07:02:26 ? > HW Chip: SDM845
INFO *: 2019-09-26 07:02:26 ? > HW Modem: SDM845
INFO *: 2019-09-26 07:02:26 ? > Security patch level: 2018-06-01
INFO *: 2019-09-26 07:02:26 ? > Warranty Void: 0
INFO *: 2019-09-26 07:02:26 ? > SIM 1 status: absent
INFO *: 2019-09-26 07:02:26 ? > Codename: crownqltesq
INFO *: 2019-09-26 07:02:26 ? > Connecting to modem port...
INFO *: 2019-09-26 07:02:30 ? > Found phone on COM155
INFO *: 2019-09-26 07:02:30 ? > Reading IMEI...
INFO *: 2019-09-26 07:02:36 ? > OK
INFO *: 2019-09-26 07:02:37 ? > -----------------------------------------------------------------------------------
WARN *: 2019-09-26 07:02:37 ? > Connecting to server...
WARN *: 2019-09-26 07:02:40 ? > OK
INFO *: 2019-09-26 07:02:40 ? > Checking smart card...
INFO *: 2019-09-26 07:02:52 ? > OK
INFO *: 2019-09-26 07:02:52 ? > Username: zekowaad
INFO *: 2019-09-26 07:02:52 ? > Authorizing...
INFO *: 2019-09-26 07:02:55 ? > OK
INFO *: 2019-09-26 07:02:55 ? > Checking balance...
INFO *: 2019-09-26 07:02:58 ? > OK
INFO *: 2019-09-26 07:02:58 ? > Checking operation...
INFO *: 2019-09-26 07:03:02 ? > OK
INFO *: 2019-09-26 07:03:02 ? > Your balance: 510 credits.
INFO *: 2019-09-26 07:03:02 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:03:02 ? > Sending device information...
INFO *: 2019-09-26 07:03:05 ? > OK
INFO *: 2019-09-26 07:03:36 ? > Rebooting phone
INFO *: 2019-09-26 07:03:37 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:04:45 ? > OK
INFO *: 2019-09-26 07:04:51 ? > Initializing...
ERROR : 2019-09-26 07:04:51 ? > Cannot start AT sender
ERROR : 2019-09-26 07:04:52 ? > Phone unlocking failed
INFO *: 2019-09-26 07:04:52 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:18 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:20 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:20 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:20 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:21 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:23 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:23 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:23 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:23 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:23 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:30 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:32 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:32 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:32 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:32 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:35 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:35 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:35 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:35 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:36 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:38 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:40 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:40 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:40 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:41 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:43 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:43 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:44 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:44 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:44 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:47 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:49 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:49 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:49 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:49 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:54 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:54 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:54 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:54 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:54 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:57 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:59 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:00 ? > Selected port: COM155
INFO *: 2019-09-26 07:06:00 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:00 ? > Operation: Unlock
INFO *: 2019-09-26 07:06:03 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:06:04 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:06:04 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:06:04 ? > Phone unlocking failed
INFO *: 2019-09-26 07:06:04 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:06:06 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:06:08 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:09 ? > Selected port: COM155
INFO *: 2019-09-26 07:06:09 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:09 ? > Operation: Unlock
INFO *: 2019-09-26 07:06:12 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:06:12 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:06:14 ? > Detected phone model: SM-N960U
INFO *: 2019-09-26 07:06:14 ? > Firmware compiled date: Mon Jul *8 10:06:43 KST 2019
INFO *: 2019-09-26 07:06:14 ? > PDA version: FA81_N960USQU2ASG1
INFO *: 2019-09-26 07:06:15 ? > CSC version: unknown
INFO *: 2019-09-26 07:06:15 ? > SW version: N960USQU2ASG1
INFO *: 2019-09-26 07:06:15 ? > Phone SN: RF8M40LXCXM
INFO *: 2019-09-26 07:06:16 ? > Android version: 8.1.0 (M1AJQ)
INFO *: 2019-09-26 07:06:16 ? > Sales code: unknown
INFO *: 2019-09-26 07:06:16 ? > Country: unknown
INFO *: 2019-09-26 07:06:16 ? > HW platform: sdm845
INFO *: 2019-09-26 07:06:17 ? > HW Chip: SDM845
INFO *: 2019-09-26 07:06:17 ? > HW Modem: SDM845
INFO *: 2019-09-26 07:06:17 ? > Security patch level: 2018-06-01
INFO *: 2019-09-26 07:06:17 ? > Warranty Void: 0
INFO *: 2019-09-26 07:06:18 ? > SIM 1 status: absent
INFO *: 2019-09-26 07:06:18 ? > Codename: crownqltesq
INFO *: 2019-09-26 07:06:18 ? > Connecting to modem port...
ERROR : 2019-09-26 07:06:19 ? > Could not conect to modem port!
ERROR : 2019-09-26 07:06:19 ? > Phone unlocking failed
INFO *: 2019-09-26 07:06:19 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:06:43 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:06:45 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:45 ? > Selected port: COM154
INFO *: 2019-09-26 07:06:45 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:45 ? > Operation: Unlock
INFO *: 2019-09-26 07:06:47 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:06:47 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:06:47 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:06:47 ? > Phone unlocking failed
INFO *: 2019-09-26 07:06:48 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:06:52 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:06:54 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:54 ? > Selected port: COM154
INFO *: 2019-09-26 07:06:54 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:54 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:13 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:13 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:07:13 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:07:13 ? > Phone unlocking failed
INFO *: 2019-09-26 07:07:14 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:07:17 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:07:19 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:07:19 ? > Selected port: COM154
INFO *: 2019-09-26 07:07:20 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:07:20 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:21 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:21 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:07:21 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:07:21 ? > Phone unlocking failed
INFO *: 2019-09-26 07:07:21 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:07:31 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:07:33 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:07:33 ? > Selected port: COM154
INFO *: 2019-09-26 07:07:33 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:07:33 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:35 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:35 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:07:35 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:07:35 ? > Phone unlocking failed
INFO *: 2019-09-26 07:07:36 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:07:37 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:07:39 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:07:39 ? > Selected port: COM154
INFO *: 2019-09-26 07:07:39 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:07:40 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:42 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:43 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:07:44 ? > Detected phone model: SM-N960U
INFO *: 2019-09-26 07:07:45 ? > Firmware compiled date: Mon Jul *8 10:06:43 KST 2019
INFO *: 2019-09-26 07:07:45 ? > PDA version: FA81_N960USQU2ASG1
INFO *: 2019-09-26 07:07:45 ? > CSC version: unknown
INFO *: 2019-09-26 07:07:45 ? > SW version: N960USQU2ASG1
INFO *: 2019-09-26 07:07:45 ? > Phone SN: RF8M40LXCXM
INFO *: 2019-09-26 07:07:45 ? > Android version: 8.1.0 (M1AJQ)
INFO *: 2019-09-26 07:07:45 ? > Sales code: unknown
INFO *: 2019-09-26 07:07:45 ? > Country: unknown
INFO *: 2019-09-26 07:07:45 ? > HW platform: sdm845
INFO *: 2019-09-26 07:07:46 ? > HW Chip: SDM845
INFO *: 2019-09-26 07:07:46 ? > HW Modem: SDM845
INFO *: 2019-09-26 07:07:46 ? > Security patch level: 2018-06-01
INFO *: 2019-09-26 07:07:46 ? > Warranty Void: 0
INFO *: 2019-09-26 07:07:46 ? > SIM 1 status: absent
INFO *: 2019-09-26 07:07:46 ? > Codename: crownqltesq
INFO *: 2019-09-26 07:07:47 ? > Connecting to modem port...
INFO *: 2019-09-26 07:07:49 ? > Found phone on COM154
INFO *: 2019-09-26 07:07:49 ? > Reading IMEI...
INFO *: 2019-09-26 07:07:55 ? > OK
INFO *: 2019-09-26 07:07:56 ? > -----------------------------------------------------------------------------------
WARN *: 2019-09-26 07:07:56 ? > Connecting to server...
WARN *: 2019-09-26 07:07:59 ? > OK
INFO *: 2019-09-26 07:07:59 ? > Checking smart card...
INFO *: 2019-09-26 07:08:11 ? > OK
INFO *: 2019-09-26 07:08:11 ? > Username: zekowaad
INFO *: 2019-09-26 07:08:11 ? > Authorizing...
INFO *: 2019-09-26 07:08:15 ? > OK
ERROR : 2019-09-26 07:08:15 ? > MyExceptionEAccessViolationAccess violation at address 004032B3 in module 'OctoplusSamsung.exe'. Write of address 0053001C
ERROR : 2019-09-26 07:08:15 ? > TsRichEdit
INFO *: 2019-09-26 07:08:16 ? > Checking balance...


......
There's some log sir

Sent from my SM-N960F using Tapatalk

[waad zeko]

*Platform: Samsung Android
INFO *: 2019-09-26 07:02:00 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:00 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:00 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:01 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:01 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:02:02 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:02:02 ? > Phone unlocking failed
INFO *: 2019-09-26 07:02:02 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:02:04 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:02:06 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:02:06 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:06 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:06 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:09 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:09 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:02:09 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:02:09 ? > Phone unlocking failed
INFO *: 2019-09-26 07:02:09 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:02:12 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:02:14 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:02:14 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:14 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:14 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:15 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:15 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:02:15 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:02:16 ? > Phone unlocking failed
INFO *: 2019-09-26 07:02:16 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:02:18 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:02:20 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:02:20 ? > Selected port: COM36
INFO *: 2019-09-26 07:02:20 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:02:20 ? > Operation: Unlock
INFO *: 2019-09-26 07:02:23 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:02:23 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:02:25 ? > Detected phone model: SM-N960U
INFO *: 2019-09-26 07:02:25 ? > Firmware compiled date: Mon Jul *8 10:06:43 KST 2019
INFO *: 2019-09-26 07:02:25 ? > PDA version: FA81_N960USQU2ASG1
INFO *: 2019-09-26 07:02:25 ? > CSC version: unknown
INFO *: 2019-09-26 07:02:25 ? > SW version: N960USQU2ASG1
INFO *: 2019-09-26 07:02:26 ? > Phone SN: RF8M40LXCXM
INFO *: 2019-09-26 07:02:26 ? > Android version: 8.1.0 (M1AJQ)
INFO *: 2019-09-26 07:02:26 ? > Sales code: unknown
INFO *: 2019-09-26 07:02:26 ? > Country: unknown
INFO *: 2019-09-26 07:02:26 ? > HW platform: sdm845
INFO *: 2019-09-26 07:02:26 ? > HW Chip: SDM845
INFO *: 2019-09-26 07:02:26 ? > HW Modem: SDM845
INFO *: 2019-09-26 07:02:26 ? > Security patch level: 2018-06-01
INFO *: 2019-09-26 07:02:26 ? > Warranty Void: 0
INFO *: 2019-09-26 07:02:26 ? > SIM 1 status: absent
INFO *: 2019-09-26 07:02:26 ? > Codename: crownqltesq
INFO *: 2019-09-26 07:02:26 ? > Connecting to modem port...
INFO *: 2019-09-26 07:02:30 ? > Found phone on COM155
INFO *: 2019-09-26 07:02:30 ? > Reading IMEI...
INFO *: 2019-09-26 07:02:36 ? > OK
INFO *: 2019-09-26 07:02:37 ? > -----------------------------------------------------------------------------------
WARN *: 2019-09-26 07:02:37 ? > Connecting to server...
WARN *: 2019-09-26 07:02:40 ? > OK
INFO *: 2019-09-26 07:02:40 ? > Checking smart card...
INFO *: 2019-09-26 07:02:52 ? > OK
INFO *: 2019-09-26 07:02:52 ? > Username: zekowaad
INFO *: 2019-09-26 07:02:52 ? > Authorizing...
INFO *: 2019-09-26 07:02:55 ? > OK
INFO *: 2019-09-26 07:02:55 ? > Checking balance...
INFO *: 2019-09-26 07:02:58 ? > OK
INFO *: 2019-09-26 07:02:58 ? > Checking operation...
INFO *: 2019-09-26 07:03:02 ? > OK
INFO *: 2019-09-26 07:03:02 ? > Your balance: 510 credits.
INFO *: 2019-09-26 07:03:02 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:03:02 ? > Sending device information...
INFO *: 2019-09-26 07:03:05 ? > OK
INFO *: 2019-09-26 07:03:36 ? > Rebooting phone
INFO *: 2019-09-26 07:03:37 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:04:45 ? > OK
INFO *: 2019-09-26 07:04:51 ? > Initializing...
ERROR : 2019-09-26 07:04:51 ? > Cannot start AT sender
ERROR : 2019-09-26 07:04:52 ? > Phone unlocking failed
INFO *: 2019-09-26 07:04:52 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:18 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:20 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:20 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:20 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:21 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:23 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:23 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:23 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:23 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:23 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:30 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:32 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:32 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:32 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:32 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:35 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:35 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:35 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:35 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:36 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:38 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:40 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:40 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:40 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:41 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:43 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:43 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:44 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:44 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:44 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:47 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:49 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:05:49 ? > Selected port: COM155
INFO *: 2019-09-26 07:05:49 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:05:49 ? > Operation: Unlock
INFO *: 2019-09-26 07:05:54 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:05:54 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:05:54 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:05:54 ? > Phone unlocking failed
INFO *: 2019-09-26 07:05:54 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:05:57 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:05:59 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:00 ? > Selected port: COM155
INFO *: 2019-09-26 07:06:00 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:00 ? > Operation: Unlock
INFO *: 2019-09-26 07:06:03 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:06:04 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:06:04 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:06:04 ? > Phone unlocking failed
INFO *: 2019-09-26 07:06:04 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:06:06 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:06:08 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:09 ? > Selected port: COM155
INFO *: 2019-09-26 07:06:09 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:09 ? > Operation: Unlock
INFO *: 2019-09-26 07:06:12 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:06:12 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:06:14 ? > Detected phone model: SM-N960U
INFO *: 2019-09-26 07:06:14 ? > Firmware compiled date: Mon Jul *8 10:06:43 KST 2019
INFO *: 2019-09-26 07:06:14 ? > PDA version: FA81_N960USQU2ASG1
INFO *: 2019-09-26 07:06:15 ? > CSC version: unknown
INFO *: 2019-09-26 07:06:15 ? > SW version: N960USQU2ASG1
INFO *: 2019-09-26 07:06:15 ? > Phone SN: RF8M40LXCXM
INFO *: 2019-09-26 07:06:16 ? > Android version: 8.1.0 (M1AJQ)
INFO *: 2019-09-26 07:06:16 ? > Sales code: unknown
INFO *: 2019-09-26 07:06:16 ? > Country: unknown
INFO *: 2019-09-26 07:06:16 ? > HW platform: sdm845
INFO *: 2019-09-26 07:06:17 ? > HW Chip: SDM845
INFO *: 2019-09-26 07:06:17 ? > HW Modem: SDM845
INFO *: 2019-09-26 07:06:17 ? > Security patch level: 2018-06-01
INFO *: 2019-09-26 07:06:17 ? > Warranty Void: 0
INFO *: 2019-09-26 07:06:18 ? > SIM 1 status: absent
INFO *: 2019-09-26 07:06:18 ? > Codename: crownqltesq
INFO *: 2019-09-26 07:06:18 ? > Connecting to modem port...
ERROR : 2019-09-26 07:06:19 ? > Could not conect to modem port!
ERROR : 2019-09-26 07:06:19 ? > Phone unlocking failed
INFO *: 2019-09-26 07:06:19 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:06:43 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:06:45 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:45 ? > Selected port: COM154
INFO *: 2019-09-26 07:06:45 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:45 ? > Operation: Unlock
INFO *: 2019-09-26 07:06:47 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:06:47 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:06:47 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:06:47 ? > Phone unlocking failed
INFO *: 2019-09-26 07:06:48 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:06:52 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:06:54 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:06:54 ? > Selected port: COM154
INFO *: 2019-09-26 07:06:54 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:06:54 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:13 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:13 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:07:13 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:07:13 ? > Phone unlocking failed
INFO *: 2019-09-26 07:07:14 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:07:17 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:07:19 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:07:19 ? > Selected port: COM154
INFO *: 2019-09-26 07:07:20 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:07:20 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:21 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:21 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:07:21 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:07:21 ? > Phone unlocking failed
INFO *: 2019-09-26 07:07:21 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:07:31 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:07:33 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:07:33 ? > Selected port: COM154
INFO *: 2019-09-26 07:07:33 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:07:33 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:35 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:35 ? > Searching for a phone. Please wait...
ERROR : 2019-09-26 07:07:35 ? > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2019-09-26 07:07:35 ? > Phone unlocking failed
INFO *: 2019-09-26 07:07:36 ? > Performed by 2.8.3 Software version.
INFO *: 2019-09-26 07:07:37 ? > -----------------------------------------------------------------------------------
INFO *: 2019-09-26 07:07:39 ? > Platform: Samsung Android
INFO *: 2019-09-26 07:07:39 ? > Selected port: COM154
INFO *: 2019-09-26 07:07:39 ? > Selected model: SM-N960U
INFO *: 2019-09-26 07:07:40 ? > Operation: Unlock
INFO *: 2019-09-26 07:07:42 ? > Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
WARN *: 2019-09-26 07:07:43 ? > Searching for a phone. Please wait...
INFO *: 2019-09-26 07:07:44 ? > Detected phone model: SM-N960U
INFO *: 2019-09-26 07:07:45 ? > Firmware compiled date: Mon Jul *8 10:06:43 KST 2019
INFO *: 2019-09-26 07:07:45 ? > PDA version: FA81_N960USQU2ASG1
INFO *: 2019-09-26 07:07:45 ? > CSC version: unknown
INFO *: 2019-09-26 07:07:45 ? > SW version: N960USQU2ASG1
INFO *: 2019-09-26 07:07:45 ? > Phone SN: RF8M40LXCXM
INFO *: 2019-09-26 07:07:45 ? > Android version: 8.1.0 (M1AJQ)
INFO *: 2019-09-26 07:07:45 ? > Sales code: unknown
INFO *: 2019-09-26 07:07:45 ? > Country: unknown
INFO *: 2019-09-26 07:07:45 ? > HW platform: sdm845
INFO *: 2019-09-26 07:07:46 ? > HW Chip: SDM845
INFO *: 2019-09-26 07:07:46 ? > HW Modem: SDM845
INFO *: 2019-09-26 07:07:46 ? > Security patch level: 2018-06-01
INFO *: 2019-09-26 07:07:46 ? > Warranty Void: 0
INFO *: 2019-09-26 07:07:46 ? > SIM 1 status: absent
INFO *: 2019-09-26 07:07:46 ? > Codename: crownqltesq
INFO *: 2019-09-26 07:07:47 ? > Connecting to modem port...
INFO *: 2019-09-26 07:07:49 ? > Found phone on COM154
INFO *: 2019-09-26 07:07:49 ? > Reading IMEI...
INFO *: 2019-09-26 07:07:55 ? > OK
INFO *: 2019-09-26 07:07:56 ? > -----------------------------------------------------------------------------------
WARN *: 2019-09-26 07:07:56 ? > Connecting to server...
WARN *: 2019-09-26 07:07:59 ? > OK
INFO *: 2019-09-26 07:07:59 ? > Checking smart card...
INFO *: 2019-09-26 07:08:11 ? > OK
INFO *: 2019-09-26 07:08:11 ? > Username: zekowaad
INFO *: 2019-09-26 07:08:11 ? > Authorizing...
INFO *: 2019-09-26 07:08:15 ? > OK
ERROR : 2019-09-26 07:08:15 ? > MyExceptionEAccessViolationAccess violation at address 004032B3 in module 'OctoplusSamsung.exe'. Write of address 0053001C
ERROR : 2019-09-26 07:08:15 ? > TsRichEdit
INFO *: 2019-09-26 07:08:16 ? > Checking balance...


......
There's some log sir

Sent from my SM-N960F using Tapatalk

[Octopus support]

Hello.

Please re-flash your phone with stock firmware, then do Sprint unlock operation once again.

Sprint Unlock
Download and write into the phone proper binary Modem Combination firmware from the Support Area ("SAMSUNG/COMBINATION" folder) or write Modem part from proper full Combination firmware.
Do Factory data reset.
Perform "Unlock"->"Sprint Unlock" operation

[waad zeko]

Ok team but what about my credit 500 credit gun without unlock don what can i do sir phone still card invalid and i want restore my credit team

Sent from my SM-N960F using Tapatalk

[waad zeko]

Im doit all that 5 time before

Sent from my SM-N960F using Tapatalk

[Octopus box]

Please, read attentive:

The MSL certificates for your device were already generated, credits can't be refunded back. The credits will not withdraw from your account again.

All what You need to do is just follow these simple steps to get your device Unlocked:

1. Re-flash your phone with stock firmware.
2. Press Help button, got to Sprint Unlock method, do these steps:

Download and write into the phone proper binary Modem Combination firmware from the Support Area ("SAMSUNG/COMBINATION" folder) or write Modem part from proper full Combination firmware.
Do Factory data reset.

3.Perform "Unlock"->"Sprint Unlock" operation
5. Post here full Software log.