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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 01-21-2021, 19:25   #1 (permalink)
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error to unlock lg LM-Q610MA [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.0.9
Card S/N : 0000029C5C
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: kadertelecom
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Work ID: 0000000000759B7A
Checking data...OK
Platform: LG Qualcomm
Selected port: COM114
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Normal
Firmware compiled date: Oct 04 2019
Firmware compiled time: 04:00:00
Firmware released date: Mar 4 2020
Firmware released time: 16:55:44
SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK-
1.226095.1
IMEI: 359275-09-077373-5
SPC: 000000
Unlock operation is currently not supported for your phone's
firmware.Failed!
Performed by 3.0.9 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM114
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Normal
Firmware compiled date: Oct 04 2019
Firmware compiled time: 04:00:00
Firmware released date: Mar 4 2020
Firmware released time: 16:55:44
SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK-
1.226095.1
IMEI: 359275-09-077373-5
SPC: 000000
Performed by 3.0.9 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000000759E32
Checking data...OK
Platform: LG Qualcomm
Selected port: COM114
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Normal
Firmware compiled date: Oct 04 2019
Firmware compiled time: 04:00:00
Firmware released date: Mar 4 2020
Firmware released time: 16:55:44
SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK-
1.226095.1
IMEI: 359275-0
SPC: 000000
Unlock operation is currently not supported for your phone's
firmware.Failed!
Performed by 3.0.9 Software version.
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Old 01-22-2021, 08:46   #2 (permalink)
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Hello.

As you can see from the software log:

Quote:
Unlock operation is currently not supported for your phone's
firmware
Please, put the phone into Download mode and do Read info operation, post here log.
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Old 01-22-2021, 15:52   #3 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 3.0.9
Card S/N : 0000029C5C
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM49
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ610MAAT-02-V20f-310-160-MAR-04-2020-ARB00
+0
Android version: 9
LAF Version: 1.1
Product ID: CY19S180729002376
IMEI: 359275-09-077373-5
Target operator: MPCS
Hardware: rev_10
Performed by 3.0.9 Software version.
--------------------------------------------------------------------------------
Connecting to server ...Failed!
Coud not connect to the server!
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: kadertelecom
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Work ID: 00000000007665CC
Checking data...OK
Platform: LG Qualcomm
Selected port: COM49
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ610MAAT-02-V20f-310-160-MAR-04-2020-ARB00
+0
Android version: 9
LAF Version: 1.1
Product ID: CY19S180729002376
IMEI: 359275-09-077373-5
Target operator: MPCS
Hardware: rev_10
Unlock operation is currently not supported for your phone's
firmware.Failed!
Performed by 3.0.9 Software version.
/
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Old 01-22-2021, 15:57   #4 (permalink)
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Please, downgrade firmware to Android 8.x and try to repeat Unlock operation once again. Post here result.
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Old 01-23-2021, 15:44   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, downgrade firmware to Android 8.x and try to repeat Unlock operation once again. Post here result.
plz which firmawre can i use before on support firmware is android 9

thx
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Old 01-25-2021, 09:42   #6 (permalink)
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Hello.

You can find available firmwares there.
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