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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-26-2022, 16:14   #1 (permalink)
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Smile LM-G810EAW Repair IMEI Question [Solved]


Code:
Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\26-02-2022_16-21-32.log" created.
26/02/2022 04:21:35 م > Searching for server...
26/02/2022 04:21:37 م > Trying to ping server...0
26/02/2022 04:21:38 م > Trying to ping server...126/02/2022 04:21:38 م > ok
26/02/2022 04:21:38 م > Trying connect to server...
26/02/2022 04:21:39 م > Searching installed cards...
26/02/2022 04:21:39 م > Found card with s/n: 00009045
26/02/2022 04:21:39 م > Server check... 
26/02/2022 04:21:40 م > Server Check succesfull!
26/02/2022 04:21:40 م > Server Check succesfull!
26/02/2022 04:21:44 م > Welcome to Octoplus/Octopus Box LG Software version 3.1.7
26/02/2022 04:21:44 م > Card S/N : 0000009045
26/02/2022 04:21:58 م > INI FUpdateInfo Done!
26/02/2022 04:21:58 م > INI FShowUpdateInfo start
26/02/2022 04:21:58 م > INI FShowInfo start
26/02/2022 04:21:58 م > INI FShowInfo show News Form
26/02/2022 04:22:27 م > --------------------------------------------------------------------------------
26/02/2022 04:22:27 م > Transport: Connected
26/02/2022 04:22:28 م > Authorized.
26/02/2022 04:22:31 م > Work ID: 00000000016F3C0B
26/02/2022 04:22:32 م > Checking data...26/02/2022 04:22:33 م > OK
26/02/2022 04:22:33 م > Platform: LG Qualcomm
26/02/2022 04:22:33 م > Selected port: COM89
26/02/2022 04:22:33 م > Selected model: G810EA
26/02/2022 04:22:33 م > Reading info...
26/02/2022 04:22:35 م > Model ID: LM-G810EAW
26/02/2022 04:22:35 م > IMEI: 356070-10-609979-2
26/02/2022 04:22:35 م > Android version: 11
26/02/2022 04:22:35 م > Battery level: 46%
26/02/2022 04:22:35 م > Mode: Normal
26/02/2022 04:22:35 م > Firmware compiled date: Nov 11 2021
26/02/2022 04:22:35 م > Firmware compiled time: 21:00:00
26/02/2022 04:22:35 م > Firmware released date: Jan 14 2022
26/02/2022 04:22:35 م > Firmware released time: 13:48:56
26/02/2022 04:22:35 م > SW Version: 26/02/2022 04:22:35 م > MPSS.HE.1.0.c4-00116-SM8150_GEN_PACK-1.445324.3.449605.7
26/02/2022 04:22:35 م > IMEI: 356070-10-609979-2
26/02/2022 04:22:36 م > SPC: 000000
26/02/2022 04:22:36 م > Fixing IMEI...
26/02/2022 04:22:36 م > New IMEI: 352118-06-169433-1
26/02/2022 04:22:37 م > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
26/02/2022 04:22:40 م > Initializing ADB...26/02/2022 04:22:42 م > OK
26/02/2022 04:22:42 م > Waiting for phone...26/02/2022 04:22:45 م > OK
26/02/2022 04:22:46 م > Model ID: LM-G810EAW
26/02/2022 04:22:46 م > Phone firmware version: LMG810AT-00-V30b-LAO-COM-JAN-14-2022+0
26/02/2022 04:22:46 م > Kernel version: 4.14.190-perf+ (jenkins@si-ch1-bld118) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Fri Jan 14 14:58:26 IST 202
26/02/2022 04:22:46 م > Android version: 11
26/02/2022 04:22:47 م > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
26/02/2022 04:22:47 م > Target operator: OPEN
26/02/2022 04:22:47 م > Connecting to server 0...26/02/2022 04:23:08 م > Failed!26/02/2022 04:23:08 م > OK
26/02/2022 04:23:08 م > Connecting to server 1...26/02/2022 04:23:29 م > Failed!26/02/2022 04:23:29 م > OK
26/02/2022 04:23:29 م > Connecting to server 2...26/02/2022 04:23:50 م > Failed!26/02/2022 04:23:50 م > OK
26/02/2022 04:23:50 م > Connecting to server 3...26/02/2022 04:24:11 م > Failed!26/02/2022 04:24:11 م > OK
26/02/2022 04:24:11 م > Performed by 3.1.7 Software version.
26/02/2022 04:24:12 م > Elapsed Time: 12:01:45 ص
26/02/2022 04:25:51 م > --------------------------------------------------------------------------------
26/02/2022 04:25:51 م > Transport: Connected
26/02/2022 04:25:59 م > --------------------------------------------------------------------------------
26/02/2022 04:26:02 م > Can not connect.
26/02/2022 04:26:02 م > Error: ہ~"
26/02/2022 04:26:02 م > Work ID: 00000000016F3C0B
26/02/2022 04:26:02 م > Checking data...26/02/2022 04:26:03 م > OK
26/02/2022 04:26:03 م > Platform: LG Qualcomm
26/02/2022 04:26:03 م > Selected port: COM89
26/02/2022 04:26:03 م > Selected model: G810EA
26/02/2022 04:26:03 م > Reading info...
26/02/2022 04:26:05 م > Model ID: LM-G810EAW
26/02/2022 04:26:05 م > IMEI: 356070-10-609979-2
26/02/2022 04:26:05 م > Android version: 11
26/02/2022 04:26:06 م > Battery level: 48%
26/02/2022 04:26:06 م > Mode: Normal
26/02/2022 04:26:06 م > Firmware compiled date: Nov 11 2021
26/02/2022 04:26:06 م > Firmware compiled time: 21:00:00
26/02/2022 04:26:06 م > Firmware released date: Jan 14 2022
26/02/2022 04:26:06 م > Firmware released time: 13:48:56
26/02/2022 04:26:06 م > SW Version: 26/02/2022 04:26:06 م > MPSS.HE.1.0.c4-00116-SM8150_GEN_PACK-1.445324.3.449605.7
26/02/2022 04:26:06 م > IMEI: 356070-10-609979-2
26/02/2022 04:26:06 م > SPC: 000000
26/02/2022 04:26:06 م > Fixing IMEI...
26/02/2022 04:26:06 م > New IMEI: 352118-06-169433-1
26/02/2022 04:26:07 م > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
26/02/2022 04:26:10 م > Initializing ADB...26/02/2022 04:26:12 م > OK
26/02/2022 04:26:12 م > Waiting for phone...26/02/2022 04:27:13 م > Failed!
26/02/2022 04:27:13 م > Please, reconnect phone, enable USB debugging, and try again.
26/02/2022 04:27:13 م > To enable USB debugging, please perform the following steps:
1. Disconnect cable
2. Install LG Android ADB drivers
3. Go to "Settings" -> "About phone" -> "Software information"
4. Click on Build number 5 times
5. Enable "Settings" -> "Developer options" -> "USB debugging" option
6. Connect the cable and check, whether ADB interface has appeared in PC Device Manager.
26/02/2022 04:27:13 م > Performed by 3.1.7 Software version.
26/02/2022 04:27:13 م > Elapsed Time: 12:01:14 ص
26/02/2022 04:27:23 م > --------------------------------------------------------------------------------
26/02/2022 04:27:23 م > Transport: Connected
26/02/2022 04:27:24 م > Authorized.
26/02/2022 04:27:24 م > Work ID: 00000000016F3DC0
26/02/2022 04:27:24 م > Checking data...26/02/2022 04:27:25 م > OK
26/02/2022 04:27:25 م > Platform: LG Qualcomm
26/02/2022 04:27:25 م > Selected port: COM89
26/02/2022 04:27:25 م > Selected model: G810EA
26/02/2022 04:27:25 م > Reading info...
26/02/2022 04:27:27 م > Model ID: LM-G810EAW
26/02/2022 04:27:28 م > IMEI: 356070-10-609979-2
26/02/2022 04:27:28 م > Android version: 11
26/02/2022 04:27:28 م > Battery level: 49%
26/02/2022 04:27:28 م > Mode: Normal
26/02/2022 04:27:28 م > Firmware compiled date: Nov 11 2021
26/02/2022 04:27:28 م > Firmware compiled time: 21:00:00
26/02/2022 04:27:28 م > Firmware released date: Jan 14 2022
26/02/2022 04:27:28 م > Firmware released time: 13:48:56
26/02/2022 04:27:28 م > SW Version: 26/02/2022 04:27:28 م > MPSS.HE.1.0.c4-00116-SM8150_GEN_PACK-1.445324.3.449605.7
26/02/2022 04:27:28 م > IMEI: 356070-10-609979-2
26/02/2022 04:27:28 م > SPC: 000000
26/02/2022 04:27:28 م > Fixing IMEI...
26/02/2022 04:27:28 م > New IMEI: 352118-06-169433-1
26/02/2022 04:27:29 م > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
26/02/2022 04:27:31 م > Initializing ADB...26/02/2022 04:27:33 م > OK
26/02/2022 04:27:33 م > Waiting for phone...26/02/2022 04:27:36 م > OK
26/02/2022 04:27:37 م > Model ID: LM-G810EAW
26/02/2022 04:27:37 م > Phone firmware version: LMG810AT-00-V30b-LAO-COM-JAN-14-2022+0
26/02/2022 04:27:38 م > Kernel version: 4.14.190-perf+ (jenkins@si-ch1-bld118) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Fri Jan 14 14:58:26 IST 202
26/02/2022 04:27:38 م > Android version: 11
26/02/2022 04:27:38 م > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
26/02/2022 04:27:38 م > Target operator: OPEN
26/02/2022 04:27:38 م > Connecting to server 0...26/02/2022 04:27:39 م > OK
26/02/2022 04:27:39 م > Octopus smart card is present.
26/02/2022 04:27:39 م > Checking smart card...26/02/2022 04:27:45 م > OK
26/02/2022 04:27:45 م > Username: uaeunlock
26/02/2022 04:27:45 م > Authorizing...26/02/2022 04:27:48 م > OK
26/02/2022 04:27:48 م > Checking balance...26/02/2022 04:27:49 م > OK
26/02/2022 04:27:49 م > Checking operation...26/02/2022 04:27:52 م > OK
26/02/2022 04:27:52 م > Sending device information...26/02/2022 04:27:54 م > OK
26/02/2022 04:27:54 م > Get credits, needed for current operation...26/02/2022 04:27:55 م > OK
26/02/2022 04:27:55 م > Your balance: 100 credits.
26/02/2022 04:27:55 م > To perform "Repair IMEI" operation you need to have 100 credits.
26/02/2022 04:28:02 م > Sending loader...
26/02/2022 04:28:28 م > dem size00000160
26/02/2022 04:28:31 م > Prepairing for change protect status...26/02/2022 04:28:55 م > OK
26/02/2022 04:29:00 م > Reading QCN...
26/02/2022 04:29:00 م > Send SPC...26/02/2022 04:29:00 م > OK
26/02/2022 04:29:00 م > Reading Mobile Property...26/02/2022 04:29:00 م > OK
26/02/2022 04:29:00 م > Reading Feature Mask...26/02/2022 04:29:00 م > OK
26/02/2022 04:29:00 م > Reading Roaming List 0...26/02/2022 04:29:00 م > OK
26/02/2022 04:29:00 م > Reading NV_Numbered Items...26/02/2022 04:34:29 م > OK
26/02/2022 04:34:29 م > Reading NV_Numbered SIM1 Items...26/02/2022 04:36:03 م > OK
26/02/2022 04:36:03 م > Reading NV_Numbered SIM2 Items...26/02/2022 04:37:38 م > OK
26/02/2022 04:37:38 م > Reading NV Items...26/02/2022 04:37:38 م > OK
26/02/2022 04:37:38 م > Reading EFS...26/02/2022 04:37:39 م > OK
26/02/2022 04:37:39 م > Reading Provisioning Items...26/02/2022 04:37:52 م > OK
26/02/2022 04:37:52 م > Reading QCN done!
26/02/2022 04:37:52 م > Backup saved to "G810EA_356070106099792_26-02-2022_16-29-00.qcn"
26/02/2022 04:37:52 م > Switching to Download mode...26/02/2022 04:38:17 م > OK
26/02/2022 04:38:17 م > Initializing flash...26/02/2022 04:38:20 م > OK
26/02/2022 04:38:21 م > Platform: msmnile
26/02/2022 04:38:21 م > SW version: 26/02/2022 04:38:21 م > LMG810EAWAT-00-V30b-EEA-XX-JAN-14-2022+0
26/02/2022 04:38:21 م > Android version: 11
26/02/2022 04:38:21 م > LAF Version: 1.1
26/02/2022 04:38:21 م > Product ID: CB44S200519000739
26/02/2022 04:38:21 م > IMEI: 356070-10-609979-2
26/02/2022 04:38:21 م > Target operator: LAO
26/02/2022 04:38:21 م > Hardware: rev_10
26/02/2022 04:38:21 م > Reading partitions...26/02/2022 04:38:28 م > OK
26/02/2022 04:38:28 م > Reading security area...26/02/2022 04:38:29 م > Failed!
26/02/2022 04:38:29 م > LAF Error: 80000119.
26/02/2022 04:38:29 م > Writing security area...
26/02/2022 04:38:31 م > Execute : 0x00A9
26/02/2022 04:38:31 م > Writing cmd...
26/02/2022 04:38:32 م > reading cmd...
26/02/2022 04:38:32 م > Read: EXEC...
26/02/2022 04:38:34 م > Execute : 0x00A9
26/02/2022 04:38:34 م > Writing cmd...
26/02/2022 04:38:34 م > reading cmd...
26/02/2022 04:38:34 م > Read: EXEC...
26/02/2022 04:38:34 م > Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".

26/02/2022 04:40:28 م > Found port COM12
26/02/2022 04:40:29 م > Connecting...26/02/2022 04:40:29 م > OK
26/02/2022 04:40:29 م > Sending loader...26/02/2022 04:41:06 م > OK
26/02/2022 04:41:06 م > Reconnecting phone...26/02/2022 04:41:06 م > OK
26/02/2022 04:41:08 م > Checking request...
26/02/2022 04:41:08 م > Request has been successfully sent!
26/02/2022 04:41:08 م > Obtaining response...26/02/2022 04:41:09 م > OK
26/02/2022 04:41:10 م > Reading partitions...26/02/2022 04:41:12 م > OK
26/02/2022 04:41:12 م > Resetting secutiy area...26/02/2022 04:41:15 م > OK
26/02/2022 04:41:15 م > Backup saved to "G810EA_356070106099792_26-02-2022_16-41-12.SEC"
26/02/2022 04:41:15 م > Rebooting phone...26/02/2022 04:41:16 م > OK
26/02/2022 04:41:16 م > Switching to Normal mode...
26/02/2022 04:42:24 م > Found model LMG810EA*	? at port COM89
26/02/2022 04:42:24 م > Send SPC...26/02/2022 04:42:30 م > OK
26/02/2022 04:42:30 م > Writing QCN...
26/02/2022 04:42:32 م > Could not read phone ESN!
26/02/2022 04:42:32 م > Writing NV_Numbered Items...26/02/2022 04:42:33 م > Failed!
26/02/2022 04:42:33 م > Error code: ZXLCALSZXD
26/02/2022 04:42:33 م > Performed by 3.1.7 Software version.
26/02/2022 04:42:33 م > Elapsed Time: 12:15:10 ص

Last edited by Octopus support; 02-28-2022 at 11:22.
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Old 02-28-2022, 11:26   #2 (permalink)
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Hello.

We added your one more attempt.

Please, repeat operation once again and send us results.

Also, don't use any USB hubs. Use directly motherboard connection type only.
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Old 03-01-2022, 13:15   #3 (permalink)
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i do software first and try repair imei again
its okkkkkkkkkkkkkkk
thx alote octoppus team

Code:
Welcome to Octoplus/Octopus Box LG Software version 3.1.7
Card S/N : 0000009045
--------------------------------------------------------------------------------
Work ID: 0000000001727285
Checking data...OK
Platform: LG Qualcomm
Selected port: 
Selected model: G810EA
Reading info...
Could not detect mode!
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Work ID: 000000000172728D
Checking data...OK
Platform: LG Qualcomm
Selected port: COM89
Selected model: G810EA
Reading info...
Could not detect mode!
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000001727339
Checking data...OK
Platform: LG Qualcomm
Selected port: COM89
Selected model: G810EA
Reading info...
Model ID: LM-G810EAW
IMEI: 000000-00-000000-0
Android version: 11
Battery level: 55%
Trying to enable Diagnostics ports...
Found model LMG810EA*	ÿ at port COM89
Reading info...
Model ID: LM-G810EAW
IMEI: 000000-00-000000-0
Android version: 11
Battery level: 55%
Mode: Normal
Firmware compiled date: Nov 11 2021
Firmware compiled time: 21:00:00
Firmware released date: Jan 14 2022
Firmware released time: 13:48:56
SW Version: MPSS.HE.1.0.c4-00116-SM8150_GEN_PACK-
1.445324.3.449605.7
SPC: 000000
Fixing IMEI...
New IMEI A: 352118-06-169422-4
Finalizing...
Initializing ADB...OK
Waiting for phone...OK
Model ID: LM-G810EAW
Phone firmware version: LMG810AT-00-V30b-LAO-COM-JAN-14-
2022+0
Kernel version: 4.14.190-perf+ (jenkins@si-ch1-bld118) (clang 
version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 
2.27.0.20170315) #1 SMP PREEMPT Fri Jan 14 14:58:26 IST 202
Android version: 11
Hardware: Qualcomm Technologies, Inc SM8150 AArch64 
Processor rev 14 (aarch64)
Target operator: OPEN
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: uaeunlock
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Sending loader...
Prepairing for change protect status...OKOK
IMEI successfully fixed!
Rebooting phone...
Performed by 3.1.7 Software version.
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