Octoplus update probleme [Answered] - GSM-Forum

amiinnetdz · 10-22-2020, 23:23

Hi Octoplus Team,
This is my first post, sorry if I post in the wrong section.
Can't use octoplus service to do some task cause i get this message :

Checking data...OK
Platform: LG Qualcomm
Selected port: COM10
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-07-003094-9
Android version: 7.0
Battery level: 83%
Mode: Normal
Firmware compiled date: Oct 19 2016
Firmware compiled time: 04:00:00
Firmware released date: Nov 7 2016
Firmware released time: 13:10:56
SW Version: MPSS................
IMEI: 356729-07-003094-9
Bluetooth address: 60:E3:AC:37:CD:7A
Wi-Fi MAC address: 5C:70:A3:7E:72:1F
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.

Connecting to server...OK
Octopus smart card is present.
Checking smart card...Failed!
Performed by 2.9.5 Software version.

When i performe update for the smart card, here is the Logs:
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0000183E
Selected card: 000000183E
Updates count: 9
Updates limit: 12
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)

it stuck at this line and nothing happen, used with diffent dongle and box same problème.

Octopus support · 10-23-2020, 07:33

Hello.

We added you more update counts.

We're sorry for inconveniences. There was a problem with new update, please re-download latest Software version from the Octoplus site or Support Area, then install it and everything should work properly.

10-22-2020, 23:23	#1 (permalink)
amiinnetdz Junior Member Join Date: Jun 2018 Posts: 2 Member: 2841784 Status: Offline Thanks Meter: 0	Octoplus update probleme [Answered] Hi Octoplus Team, This is my first post, sorry if I post in the wrong section. Can't use octoplus service to do some task cause i get this message : Checking data...OK Platform: LG Qualcomm Selected port: COM10 Selected model: H830 Reading info... Model ID: LG-H830 IMEI: 356729-07-003094-9 Android version: 7.0 Battery level: 83% Mode: Normal Firmware compiled date: Oct 19 2016 Firmware compiled time: 04:00:00 Firmware released date: Nov 7 2016 Firmware released time: 13:10:56 SW Version: MPSS................ IMEI: 356729-07-003094-9 Bluetooth address: 60:E3:AC:37:CD:7A Wi-Fi MAC address: 5C:70:A3:7E:72:1F SPC: 000000 Checking root access... Initializing ADB...OK Waiting for phone...OK Phone is already rooted. Connecting to server...OK Octopus smart card is present. Checking smart card...Failed! Performed by 2.9.5 Software version. When i performe update for the smart card, here is the Logs: Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0000183E Selected card: 000000183E Updates count: 9 Updates limit: 12 Activations: - LG - FULL (ver 2.6) - Samsung - FULL (ver 2.6) it stuck at this line and nothing happen, used with diffent dongle and box same problème.

10-23-2020, 07:33	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,162 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. We added you more update counts. We're sorry for inconveniences. There was a problem with new update, please re-download latest Software version from the Octoplus site or Support Area, then install it and everything should work properly.