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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 10-22-2020, 23:23   #1 (permalink)
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Join Date: Jun 2018
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Octoplus update probleme [Answered]

Hi Octoplus Team,
This is my first post, sorry if I post in the wrong section.
Can't use octoplus service to do some task cause i get this message :

Checking data...OK
Platform: LG Qualcomm
Selected port: COM10
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-07-003094-9
Android version: 7.0
Battery level: 83%
Mode: Normal
Firmware compiled date: Oct 19 2016
Firmware compiled time: 04:00:00
Firmware released date: Nov 7 2016
Firmware released time: 13:10:56
SW Version: MPSS................
IMEI: 356729-07-003094-9
Bluetooth address: 60:E3:AC:37:CD:7A
Wi-Fi MAC address: 5C:70:A3:7E:72:1F
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.

Connecting to server...OK
Octopus smart card is present.
Checking smart card...Failed!
Performed by 2.9.5 Software version.

When i performe update for the smart card, here is the Logs:
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0000183E
Selected card: 000000183E
Updates count: 9
Updates limit: 12
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)

it stuck at this line and nothing happen, used with diffent dongle and box same problème.
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Old 10-23-2020, 07:33   #2 (permalink)
Product Supporter
Join Date: Jan 2019
Posts: 3,423
Member: 2891705
Status: Online
Thanks Meter: 660

We added you more update counts.

We're sorry for inconveniences. There was a problem with new update, please re-download latest Software version from the Octoplus site or Support Area, then install it and everything should work properly.
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