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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 12-22-2021, 17:21   #1 (permalink)
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Smile Q510N IMEI repair process done [Solved]


Q510n imei repair process done
but imei old
and credit lost
please check
and reply
here is logs

Code:
 Welcome to Octoplus/Octopus Box LG Software version 3.1.6
Card S/N : 0101017976
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 000000000202578F
Checking data...OK
Platform: LG MTK
Selected port: COM104
Selected baudrate: 921600
Selected model: Q510N
Connecting to phone...
Power OFF phone, press and hold "Vol+" for 10 seconds and 
connect USB cable.
Phone found at port COM131
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q510N
Platform: mt6765
Code name: mdh30lm
Android version: 10
SW version: LMQ510NAT-00-V20j-LGU-KR-SEP-06-2021+0
LAF Version: 1.1
Product ID: WI17S200424002286
IMEI: 353819-11-290769-2
Target operator: LAO
Hardware: rev_10
Battery level: 33%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 353819-11-290769-2
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Checking operation...
Trying second method...
Checking Resource File...
Step 1...
Step 2...
Please, disconnect cable, then press "Ok" button
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: khizarGSM
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Please, connect powered OFF phone with USB cable.
Found port COM131
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 0005
Brom Version: FF
BootLoader Version: 03
Sending auth...
Prepairing loader...
Sending loader...
Found port COM7
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 00E5
Brom Version: 05
BootLoader Version: FE
Disabling protection...
Reconnecting phone...
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Target config: 00E0
Prepairing loader...
Sending loader...
Executing loader...
Synchronizing with loader...
Device status: SYNC
Device status: brom
Initializing flash...
Initializing flash...
Sending loader...
Device status: SYNC
Reading info...
EMMC rpmb size: 16 Mb
EMMC boot1 size: 4 Mb
EMMC boot2 size: 4 Mb
EMMC gp1 size: 0 Mb
EMMC gp2 size: 0 Mb
EMMC gp3 size: 0 Mb
EMMC gp4 size: 0 Mb
EMMC user area size: 29820 Mb
eMMC flash chip: .90014A68.42386150.3E032BA9.B53F272B
eMMC flash chip: Unknown: hB8aP>
Internal RAM size: 224 Kb
External RAM size: 3072 Mb
Write security backup function doesn't work for this device with 
latest firmware versions. If you'll encounter any problem during 
Repair IMEI operation - you won't be able to restore the phone to 
it's initial state, so proceed at your own risk.

Continue?
Reading partitions...
Reading security area...
Reading 1/3...
Reading 2/3...
Reading 3/3...
Backup saved to "Q510N_353819112907692_22-12-2021_18-51-
08.SEC"
Erasing part 1...
Erasing part 2...
Erasing part 3...
Erasing part 4...
To complete the operation, Please perform the following steps:
1. Disconnect USB cable.
2. Power ON phone.
3. Connect USB cable and select "File transfer" connection mode.
4. Check, whether LGE Mobile USB Modem has appeared in 
modems section on PC Device Manager.
5. Press "Ok" button.
Note: If "Ok" button isn't active, then You should reconnect device!
New IMEI A: 865798-05-027431-8
Finalizing...
Performed by 3.1.6 Software version.
here is pic link

https://drive.google.com/file/d/1NAr...ew?usp=sharing
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Old 12-23-2021, 08:39   #2 (permalink)
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Hello.

We added your one more attempt.

Please, download and install latest test Software v. 3.1.6.01 from Support Area (Path:/SOFTWARE/Octoplus LG/TEST SOFTWARE/install_octoplus_octopus_LG_3.1.6.01.exe)

Then repeat operation once again and post here results. We will check it.

Note: Read attentive Software instructions.
Quote:
To access Support Area, press "Go to support" button on "Support & options" tab of the Software.

Last edited by Octopus support; 12-23-2021 at 09:19.
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Old 12-23-2021, 11:31   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

We added your one more attempt.

Please, download and install latest test Software v. 3.1.6.01 from Support Area (Path:/SOFTWARE/Octoplus LG/TEST SOFTWARE/install_octoplus_octopus_LG_3.1.6.01.exe)

Then repeat operation once again and post here results. We will check it.

Note: Read attentive Software instructions.
ok sir try and result
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Old 12-23-2021, 11:49   #4 (permalink)
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same sir
credit again lost
problem same please check custarmar no give me more time

here is logs

Code:
 Welcome to Octoplus/Octopus Box LG Software version 3.1.6.01
Card S/N : 0101017976
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 00000000020378AE
Checking data...OK
Platform: LG MTK
Selected port: COM104
Selected baudrate: 921600
Selected model: Q510N
Connecting to phone...
Power OFF phone, press and hold "Vol+" for 10 seconds and 
connect USB cable.
Phone found at port COM60
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q510N
Platform: mt6765
Code name: mdh30lm
Android version: 10
SW version: LMQ510NAT-00-V20j-LGU-KR-SEP-06-2021+0
LAF Version: 1.1
Product ID: WI17S200424002286
IMEI: 353819-11-290769-2
Target operator: LAO
Hardware: rev_10
Battery level: 27%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 353819-11-290769-2
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Checking operation...
Trying second method...
Checking Resource File...
Step 1...
Step 2...
Please, disconnect cable, then press "Ok" button
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: khizarGSM
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Please, connect powered OFF phone with USB cable.
Found port COM60
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 0005
Brom Version: FF
BootLoader Version: 03
Sending auth...
Prepairing loader...
Sending loader...
Found port COM6
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 00E5
Brom Version: 05
BootLoader Version: FE
Disabling protection...
Reconnecting phone...
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Target config: 00E0
Prepairing loader...
Sending loader...
Executing loader...
Synchronizing with loader...
Device status: SYNC
Device status: brom
Initializing flash...
Initializing flash...
Sending loader...
Device status: SYNC
Reading info...
EMMC rpmb size: 16 Mb
EMMC boot1 size: 4 Mb
EMMC boot2 size: 4 Mb
EMMC gp1 size: 0 Mb
EMMC gp2 size: 0 Mb
EMMC gp3 size: 0 Mb
EMMC gp4 size: 0 Mb
EMMC user area size: 29820 Mb
eMMC flash chip: .90014A68.42386150.3E032BA9.B53F272B
eMMC flash chip: Unknown: hB8aP>
Internal RAM size: 224 Kb
External RAM size: 3072 Mb
Write security backup function doesn't work for this device with 
latest firmware versions. If you'll encounter any problem during 
Repair IMEI operation - you won't be able to restore the phone to 
it's initial state, so proceed at your own risk.

Continue?
Reading partitions...
Reading security area...
Reading 1/3...
Reading 2/3...
Reading 3/3...
Backup saved to "Q510N_353819112907692_23-12-2021_15-34-
50.SEC"
Erasing part 1...
Erasing part 2...
Erasing part 3...
Erasing part 4...
To complete the operation, Please perform the following steps:
1. Disconnect USB cable.
2. Power ON phone.
3. Connect USB cable and select "File transfer" connection mode.
4. Check, whether LGE Mobile USB Modem has appeared in 
modems section on PC Device Manager.
5. Press "Ok" button.
Note: If "Ok" button isn't active, then You should reconnect device!
Performed by 3.1.6.01 Software version.
here is pic


https://imgur.com/a/CLbYO0h
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Old 12-23-2021, 12:05   #5 (permalink)
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We added your one more attempt.

Please, read attentive these instructions:
  1. Disconnect USB cable.
  2. Power ON phone.
  3. Connect USB cable and select "File transfer" connection mode.
  4. Check, whether LGE Mobile USB Modem has appeared in modems section on PC Device Manager.
  5. Press "Ok" button.
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Old 12-23-2021, 12:35   #6 (permalink)
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Quote:
Originally Posted by Octopus support View Post
We added your one more attempt.

Please, read attentive these instructions:
  1. Disconnect USB cable.
  2. Power ON phone.
  3. Connect USB cable and select "File transfer" connection mode.
  4. Check, whether LGE Mobile USB Modem has appeared in modems section on PC Device Manager.
  5. Press "Ok" button.
i try many time this method
but i now again try just 5 mint
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Old 12-23-2021, 12:46   #7 (permalink)
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my problem solve thanks you team
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