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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > NCK Team products > NCK Box Premium v2

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Old 04-15-2023, 17:56   #1 (permalink)
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Help Blu G51 Plus no service [ANSWERED / SOLVED]


The phone is not locked but no signal or service. Any suggestions??

ACTION: Read Simlock Info.
Detecting phone, wait...
Using connection mode 1
Detected: SPRD U2S Diag (COM7)

Platform Version: MOCORTM_20A_W20.51.6_P2_Debug
Project Version: sharkl3_pub
BASE Version: 4G_MODEM_20A_W20.51.6_P2
HW Version: sc9863A_modem
05-25-2021 13:57:36
Build number: BLU_G0510WW_V11.0.04.07_GENERIC 14-09-2021 15:24
EMMC DDR SIZE :64.00 GB+4.00 GB
UID: 0000000000000000

IMEI 1: 352687740385982
IMEI 2: 352687740888985
IMEI 3: 867400020316638
IMEI 4: 867400020316646
BT: 80FD7AD92D8D
WIFI: 80FD7AD92D8C
Reading simlock backup, wait....
Saved to: C:\Users\Quinlan\Documents\spreadtrum_module\diag_ nvram_backup\BLU_G0510WW_V11_0_04_07_GENERIC_14-09-2021_15_24_352687740385982__diag_simlock_nvram_bac kup.tar

Simlock Status:
SIMLOCK: INACTIVE
NETWORK SUBNET: INACTIVE
SP LOCK: INACTIVE
CORPORATE: INACTIVE
USER LOCK: INACTIVE
Phone have empty sign array, can be old security or erased nv.
[4]Unsupported Simlock Type
Done.
Exe version: NckDongle Spreadtrum Module 2.1.9
Log saved:
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Old 04-15-2023, 18:08   #2 (permalink)
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i have attached a backup of the nvram. just rename to tar instead of zip.
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Old 04-16-2023, 07:17   #3 (permalink)
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Need nvram backup in flash mode.
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Old 04-16-2023, 14:43   #4 (permalink)
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Quote:
Originally Posted by orbita View Post
Need nvram backup in flash mode.
Sorry for the delay. i have attached the backup via flash mode. extract tar file.
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Old 04-16-2023, 17:26   #5 (permalink)
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Inside atached by you nvram, field 0x1f2 contain simlock type 04, this phones always come with simlock type 03.

Posible phone was "unlocked" using nvram from other brand or phone have another problem.
Now many "unlockers" do this, breaking the phones after this opperation.

Inside atached arhive you will find 2 backups from same model but locked, you can unlock it after.
If this will not help, try to reflash this phone, including nvram.
In case of simlock type 3, you can write even factory nvram without problem, not need to carry about nvram like in case of simlock type 4.

If even this not help, you must perform hardware repair.
Attached Files
File Type: rar blu_G0510WW.rar (172.1 KB, 7 views)
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Old 04-16-2023, 18:45   #6 (permalink)
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Quote:
Originally Posted by orbita View Post
Inside atached by you nvram, field 0x1f2 contain simlock type 04, this phones always come with simlock type 03.

Posible phone was "unlocked" using nvram from other brand or phone have another problem.
Now many "unlockers" do this, breaking the phones after this opperation.

Inside atached arhive you will find 2 backups from same model but locked, you can unlock it after.
If this will not help, try to reflash this phone, including nvram.
In case of simlock type 3, you can write even factory nvram without problem, not need to carry about nvram like in case of simlock type 4.

If even this not help, you must perform hardware repair.
Thanks Orbita for your help. I will let you now the outcome. Your assistance is much appreciated.
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Old 04-17-2023, 01:48   #7 (permalink)
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Orbita,

i restored the backup and what able to recognize the simcard and network provider however, my imei is all 000000s.

Action: REPAIR.
Detecting phone, wait...
Detecting phone, wait...
Using connection mode 1
Detected: SPRD U2S Diag (COM7)

Platform Version: MOCORTM_20A_W20.51.6_P2_Debug
Project Version: sharkl3_pub
BASE Version: 4G_MODEM_20A_W20.51.6_P2
HW Version: sc9863A_modem
05-25-2021 13:57:36
Build number: BLU_G0510WW_V11.0.04.07_GENERIC 14-09-2021 15:24
EMMC DDR SIZE :64.00 GB+4.00 GB
UID: 0000000000000000

IMEI 1: 000000000000000
IMEI 2: 000000000000000
IMEI 3: 000000000000000
IMEI 4: 000000000000000
Phone have empty sign array, can be old security or erased nv.
IMEI 1 to write: 352687741075673
IMEI 2 to write: 352687741277675
IMEI 3 to write: 867400020316638
IMEI 4 to write: 867400020316646
[1]Write IMEI Fail.
Done.
Exe version: NckDongle Spreadtrum Module 2.1.9
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Old 04-17-2023, 02:05   #8 (permalink)
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when i try to flash phone i keep getting this error. what does it mean?

ACTION: Flash Firmware.
Selected firmware: BLU_G0510WW_V11.0.04.09_GENERIC 17-12-2021 1124.pac
NV: Write default nvram (skip calibration)
Device Storage: EMMC
Start Detect phone...
Phone must be off with battery inside.
Long press "VOL -" key and insert usb cable.
For some phones need to
Long press "VOL -"+ "VOL +" key and insert usb cable.
Detected: SPRD U2S Diag (COM15)
[00:00:00] Sending loader.
BOOT: SPRD3
Sending loader, keep boot key untill loader start.
[00:00:03] Loader ok
[00:00:03] Wait for loader....
Loader send OK
Changing bautrate OK.
[00:00:03] [1]First boot done.
[00:00:03] Sending second loader.
[00:00:10] Second loader sent ok.
New flash protocol detected.
[00:00:10] Reading: miscdata
[00:00:10] Reading: l_fixnv1_a
NVRAM saved to: C:\Users\Quinlan\Documents\spreadtrum_module\flash mode_nvram_backup\_352687740385164\_35268774038516 4_nvram_backup.tar
Phone have super partition.
[00:00:22] Making flash ic repartition.
[1][0][460752] Error send frame.
Error untill making repartition.
Total Time: 00:01:27
Done.
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Old 04-17-2023, 07:05   #9 (permalink)
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This version have security items, strange before not was like this.
And nv seems is unique, just checked.
Only differ from factory values used in mostly phones by default.
To allow write other nv in ithis phone need to preserve items.
Keep please phone for 1 day, will try to modify exe to accept this.

Last edited by orbita; 04-17-2023 at 07:37.
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Old 04-17-2023, 07:37   #10 (permalink)
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Quote:
Originally Posted by Linkz View Post
when i try to flash phone i keep getting this error. what does it mean?

ACTION: Flash Firmware.
Selected firmware: BLU_G0510WW_V11.0.04.09_GENERIC 17-12-2021 1124.pac
NV: Write default nvram (skip calibration)
Device Storage: EMMC
Start Detect phone...
Phone must be off with battery inside.
Long press "VOL -" key and insert usb cable.
For some phones need to
Long press "VOL -"+ "VOL +" key and insert usb cable.
Detected: SPRD U2S Diag (COM15)
[00:00:00] Sending loader.
BOOT: SPRD3
Sending loader, keep boot key untill loader start.
[00:00:03] Loader ok
[00:00:03] Wait for loader....
Loader send OK
Changing bautrate OK.
[00:00:03] [1]First boot done.
[00:00:03] Sending second loader.
[00:00:10] Second loader sent ok.
New flash protocol detected.
[00:00:10] Reading: miscdata
[00:00:10] Reading: l_fixnv1_a
NVRAM saved to: C:\Users\Quinlan\Documents\spreadtrum_module\flash mode_nvram_backup\_352687740385164\_35268774038516 4_nvram_backup.tar
Phone have super partition.
[00:00:22] Making flash ic repartition.
[1][0][460752] Error send frame.
Error untill making repartition.
Total Time: 00:01:27
Done.
I was able to flash the phone turns out my drivers were too low 2012 upgraded to 2020. so i was able to flash to default nvram but imei still 0000s.

What i also noticed is my phone version is lower than yours yet i have higher simlock type. does support have firmware?
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Old 04-17-2023, 07:49   #11 (permalink)
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added the pics to have a better idea.
Attached Images
File Type: jpg no service.jpg (666.0 KB, 4 views)
File Type: jpg imei.jpg (585.9 KB, 1 views)
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Old 04-17-2023, 08:03   #12 (permalink)
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Flash this nvram and repply about result.
https://gsmwiki.com/files/SC9863A_BL...ram_backup.tar
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Old 04-17-2023, 08:37   #13 (permalink)
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Quote:
Originally Posted by orbita View Post
Flash this nvram and repply about result.
https://gsmwiki.com/files/SC9863A_BL...ram_backup.tar
ok so this brought back the imei numbers but i am back to no service.

ACTION: Restore Nvram
Loader format:NEW
Start Detect phone.
Phone must be off(you can service this phone without battery also).
Long press "VOL -"+ "VOL +" key while inserting usb cable.
Keep key untill boot complete.
Detected: SPRD U2S Diag (COM15)
Sending loader, keep boot key untill loader start.
Loader send OK
Changing bautrate OK.
Send Second Loader.
New flash metod detected.
Read partition info is supported by loader.
UID: TB6K27_24_31_21
***************
[S]Manufacturer: BLU
[S]Brand: BLU
[S]Device: G0510WW
[S]Model: G51 Plus
Build ID: RP1A.201005.001
Custom version: BLU_G0510WW_V11.0.04.09_GENERIC 17-12-2021 11:24
CPU arhitecture: arm64-v8a
Build product name: s9863a3h10
Build description: BLU_G0510WW_V11.0.04.09_GENERIC 17-12-2021 11:24
Build Id: RP1A.201005.001
Android Release: 11
Android Version: BLU_G0510WW_V11.0.04.09_GENERIC 17-12-2021 11:24
Security patch: 2021-12-05
CPU NAME: SC9863A
[nvram]Restoring: l_fixnv1_a len: 906.17 KB
[can take 0-10 sec]Wait untill phone restart.
Exe version: NckDongle Spreadtrum Module 2.1.9
Log saved:
C:\Users\Quinlan\Documents\spreadtrum_module\Saved _Logs\BLU_BLU_G0510WW_V11_0_04_09_GENERIC_17-12-2021_11_24_nvram_restore_1.txt
Total Time: 00:00:15
Done.
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Old 04-17-2023, 08:41   #14 (permalink)
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Try to flash again now, and use write nvram keep calibration, and check what happen.
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Old 04-17-2023, 08:53   #15 (permalink)
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Quote:
Originally Posted by orbita View Post
Try to flash again now, and use write nvram keep calibration, and check what happen.
After flash IMEI goes back to 000000s.


ACTION: Flash Firmware.
Selected firmware: BLU_G0510WW_V11.0.04.09_GENERIC 17-12-2021 1124.pac
NV: Write default nvram (skip calibration)
Device Storage: EMMC
Start Detect phone...
Phone must be off with battery inside.
Long press "VOL -" key and insert usb cable.
For some phones need to
Long press "VOL -"+ "VOL +" key and insert usb cable.
Detected: SPRD U2S Diag (COM15)
[00:00:00] Sending loader.
BOOT: SPRD3
Sending loader, keep boot key untill loader start.
[00:00:03] Loader ok
[00:00:03] Wait for loader....
Loader send OK
Changing bautrate OK.
[00:00:03] [1]First boot done.
[00:00:03] Sending second loader.
[00:00:10] Second loader sent ok.
New flash protocol detected.
[00:00:10] Reading: miscdata
[00:00:10] Reading: l_fixnv1_a
NVRAM saved to: C:\Users\Quinlan\Documents\spreadtrum_module\flash mode_nvram_backup\_352687740385982_2\_352687740385 982_nvram_backup.tar
Phone have super partition.
[00:00:21] Making flash ic repartition.
[00:00:21] Start write: l_fixnv1_a
[00:00:29] Start write: prodnv
[00:00:29] Format: uboot_a
[00:00:29] [uboot_a]Format OK.
[00:00:29] Format: uboot_log
[00:00:29] [uboot_log]Format OK.
[00:00:29] Start write: splloader
[00:00:30] Start write: vbmeta_a
[00:00:30] Start write: vbmeta_system_a
[00:00:30] Start write: vbmeta_system_ext_a
[00:00:30] Start write: vbmeta_vendor_a
[00:00:30] Start write: vbmeta_product_a
[00:00:31] Start write: l_modem_a
[00:00:39] Start write: l_deltanv_a
[00:00:39] Start write: l_ldsp_a
[00:00:45] Start write: l_gdsp_a
[00:00:48] Start write: pm_sys_a
[00:00:49] Start write: gpsgl_a
[00:00:49] Start write: gpsbd_a
[00:00:49] Start write: wcnmodem_a
[00:00:50] Start write: boot_a
[00:01:09] Start write: dtbo_a
[00:01:11] Start write: super
[00:03:50] Start write: cache
[00:03:52] Start write: userdata
[00:04:01] Start write: logo
[00:04:01] Start write: fbootlogo
[00:04:01] Start write: socko_a
[00:04:21] Start write: odmko_a
[00:04:22] Format: l_runtimenv1
[00:04:22] [l_runtimenv1]Format OK.
[00:04:22] Format: misc
[00:04:22] [misc]Format OK.
[00:04:22] Format: sysdumpdb
[00:04:22] [sysdumpdb]Format OK.
[00:04:22] Start write: trustos_a
[00:04:23] Start write: teecfg_a
[00:04:23] Start write: sml_a
[00:04:23] Start write: persist
[00:04:24] Format: metadata
[00:04:24] [metadata]Format OK.
[00:04:24] Start write: uboot_a
Flashing done.
If phone stuck on logo long time perform wipe from recovery or safe reset from exe
[can take 0-10 sec]Wait untill phone restart.
Exe version: NckDongle Spreadtrum Module 2.1.9
Log saved:
C:\Users\Quinlan\Documents\spreadtrum_module\Saved _Logs\_writepac__3.txt
Total Time: 00:04:31
Done.
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