GSM Shop GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


Reply
 
LinkBack Thread Tools Display Modes
Old 04-15-2019, 14:14   #1 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 26,940
Member: 1043909
Status: Online
Thanks Meter: 52,188
Dongle misconfiguration - How to fix


Dear Friends,

Dongle misconfiguration may be a result of software or drivers conflicts or something like that.

How to solve:

Check Box/Dongle status:
- Run DongleManager
- Read S/N (Serial Number)
- You will see an error message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

Diagnostic Code #62:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

- DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !
- DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !


- fault.bin file is located in folder with Infinity software that you run last time !
- External file storage services (like mega, 4shared etc.) will be ignored !
- Attach fault.bin file here in forum or use e-mail !



Previous thread is here

Last edited by YellowBoss; 12-02-2019 at 21:30.
  Reply With Quote
The Following 8 Users Say Thank You to YellowBoss For This Useful Post:
Show/Hide list of the thanked
Old 04-15-2019, 18:59   #2 (permalink)
Freak Poster
 
Join Date: Mar 2016
Location: IN THE KERNEL
Posts: 267
Member: 2545468
Status: Offline
Thanks Meter: 74
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
  Reply With Quote
Old 04-15-2019, 19:25   #3 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 26,940
Member: 1043909
Status: Online
Thanks Meter: 52,188
Quote:
Originally Posted by jrbravo View Post
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
What is your dongle S/N ?
  Reply With Quote
Old 04-24-2019, 20:44   #4 (permalink)
No Life Poster
 
sagez gsm1's Avatar
 
Join Date: Dec 2010
Location: saqez - iran
Posts: 521
Member: 1474571
Status: Offline
Sonork: 100.1614377
Thanks Meter: 68
Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5
  Reply With Quote
Old 04-24-2019, 23:50   #5 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 26,940
Member: 1043909
Status: Online
Thanks Meter: 52,188
Quote:
Originally Posted by sagez gsm1 View Post
Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
  Reply With Quote
Old 04-25-2019, 00:07   #6 (permalink)
No Life Poster
 
sagez gsm1's Avatar
 
Join Date: Dec 2010
Location: saqez - iran
Posts: 521
Member: 1474571
Status: Offline
Sonork: 100.1614377
Thanks Meter: 68
Quote:
Originally Posted by YellowBoss View Post
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

thanx YellowBoss problem solved ..
Code:
=== DongleManager [Infinity] v1.72 [4/25/2019 2:35:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8E58159D
Firmware version: 0137.02
=== Process started: 4/25/2019 2:35:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/25/2019 2:35:34 ===
=== DongleManager [Infinity] v1.72 [4/25/2019 2:35:34] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
  Reply With Quote
The Following User Says Thank You to sagez gsm1 For This Useful Post:
Old 04-25-2019, 22:15   #7 (permalink)
Freak Poster
 
Join Date: Sep 2006
Location: tunisia
Posts: 121
Member: 353777
Status: Offline
Sonork: 100.1675688
Thanks Meter: 38
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me
  Reply With Quote
Old 04-25-2019, 22:27   #8 (permalink)
No Life Poster
 
Join Date: Feb 2018
Location: Nigeria
Posts: 1,228
Member: 2812901
Status: Offline
Thanks Meter: 409
Quote:
Originally Posted by achraf1979 View Post
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me
It seems Your dongle is expired , try to renew it
  Reply With Quote
Old 04-26-2019, 07:21   #9 (permalink)
Insane Poster
 
Join Date: Mar 2008
Location: PAKISTAN
Posts: 92
Member: 730191
Status: Offline
Sonork: AFRIDI
Thanks Meter: 8
how to fix

=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
  Reply With Quote
Old 04-26-2019, 09:34   #10 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 25,315
Member: 148515
Status: Offline
Thanks Meter: 15,864
Quote:
Originally Posted by achraf1979 View Post
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me
Attach fault.bin file here (file is in folder with CM2 software) or send e-mail with file and problem info to:
help [at] infinity-box.com
  Reply With Quote
Old 04-26-2019, 09:35   #11 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 25,315
Member: 148515
Status: Offline
Thanks Meter: 15,864
Quote:
Originally Posted by hashmat21 View Post
=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
Hello,

- Connect dongle/box to PC
- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
  Reply With Quote
Old 04-26-2019, 10:37   #12 (permalink)
Freak Poster
 
Join Date: Sep 2006
Location: tunisia
Posts: 121
Member: 353777
Status: Offline
Sonork: 100.1675688
Thanks Meter: 38
Quote:
Originally Posted by achraf1979 View Post
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

https://mega.nz/#!nRUG2ChI!UO6bZ8U0n...cZzRJfuheubPAE
  Reply With Quote
Old 04-26-2019, 20:35   #13 (permalink)
No Life Poster
 
muhned's Avatar
 
Join Date: Nov 2005
Location: MX-KEY is the BEST NOKIA TOOL
Posts: 521
Member: 201469
Status: Offline
Sonork: software
Thanks Meter: 43
hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work
  Reply With Quote
Old 04-27-2019, 14:26   #14 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 25,315
Member: 148515
Status: Offline
Thanks Meter: 15,864
Quote:
Originally Posted by muhned View Post
hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work
try to update dongle firmware now. result ?
  Reply With Quote
Old 04-27-2019, 14:27   #15 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 25,315
Member: 148515
Status: Offline
Thanks Meter: 15,864
Quote:
Originally Posted by achraf1979 View Post
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me
what was the reason to trace Infinity software usb communication ?
  Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 



All times are GMT +1. The time now is 01:08.



Powered by Searchlight © 2020 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2017 -
Page generated in 0.16681 seconds with 8 queries

SEO by vBSEO