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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Cyclonebox

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Old 11-28-2011, 19:31   #1 (permalink)
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Smile If you need to and get Update Skipped, Not allowed- write there SN box for update


Dear Users,
If you need to update Your Cyclone, and You get info like below:

Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed

Please write there SN of your Cyclone Box, and the reason why you need to update the box.
The Number in the label under the Box ( CYAxxxx ) is NOT the Box SN
The Box SN is Displayed when you do the Box Maintenance and it starts with " C00..... "

Our supporter Will update tickets on server ASAP. Pls, Dont submit new thread, Just replay on this.

If you get ONLY this "error":
Quote:
Bootloader is already Up-to-date
Secure Bootloader Update Skipped
This means that your Box is OK.


If You dont want waiting, pls feel free to contact directly with me on
MSN: [email protected]
ICQ: 252762056
Sonork: 100.93537
Yahoo: [email protected]
Skype: karwosgsm_pl

Best Regards
Kate, Cyclone box Team

Note : don't try to update your box if it is not really needed as you just waste your time and ours:
the box update needs to be done only when requested for updates or problem with the box

Note We wont realise request with SERVICE TAG ON PRINT SCREEN!!!!!!!!

Last edited by kaisak; 07-13-2013 at 18:30. Reason: add part about Bootloader & Box SN
 
Old 02-02-2012, 03:35   #2 (permalink)
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Quote:
Originally Posted by boubasakcom View Post
Box Maintenance procedure started at 11:17:24
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: 7E31889821DF701FEE21C07286381BBA
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C00053EC
HW Revision: B, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2010, wk35
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D0060435
First Name: SAKANDE
Surname: BOUBACAR
Nickname: BOUBA
Address: 711
Country: Burkina Faso
E-Mail: [email protected]
Reseller: GSMBoutique, France
Warranty Start Date: 2011-01-21
Warranty Period (months): 6
Warranty Stop Date: 2011-07-21
Warranty active: No
============================
Updating Security Area...
Security Area Updated, Took: 0.125s
Updating Main Firmware...
Main Firmware Updated, Took: 19.641s
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Handling device: [], [], [Platform: Classic]
Handling device: [], [], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully
Quote:
Originally Posted by gastonlopez.t View Post
S/N.: C0004A0E

Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box...
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> Failed to read Box Firmware Version - Try to Maintenance Box

Box Maintenance procedure started at 20:54:10
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B6E662795FD7EA8161178D679C38AA1D
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0004A0E
HW Revision: B, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk45 / 2008, wk35
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D00301C1
First Name:
Surname:
Nickname:
Address:
Country:
E-Mail:
Reseller:
Warranty Start Date: 2011-03-11
Warranty Period (months): 6
Warranty Stop Date: 2011-09-11
Warranty active: No
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully

done : you can update your box now

BR

Alex
 
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Old 02-02-2012, 03:36   #3 (permalink)
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Quote:
Originally Posted by tong View Post
Box SN: C0007C6E
Secure Bootloader Update Skipped

Updating Security Area...
Security Area Updated, Took: 0.63s
Updating Main Firmware...
Main Firmware Updated, Took: 14.391s
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.938s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Firmware: Cyclone Nokia/Blackberry Application v01.83, (Jan 11 2012 16:22:21, gcc v4.3.3, RTOS V6.0.1), Type: Signed Production Application, (C) KarwosSoft 2011
Boot Agent: Cyclone Secure BootAgent Server v3.01 (C) KarwosSoft 2010 wk41
Bootloader is already Up-to-date
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully
Your box is fine: the bootloader doesn't need any update

BR

Alex
 
Old 02-02-2012, 07:16   #4 (permalink)
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hi boss need also ticket for this serial number Box SN: C000015E thanks..
 
Old 02-02-2012, 07:21   #5 (permalink)
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Quote:
Originally Posted by benguetcowboy1 View Post
hi boss need also ticket for this serial number Box SN: C000015E thanks..

Done bro

BR

Alex
 
Old 02-02-2012, 10:30   #6 (permalink)
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Security Area Update Skipped, Not allowed

update not allowed - Box SN: C00059EA
 
Old 02-02-2012, 10:41   #7 (permalink)
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Quote:
Originally Posted by DVCOM View Post
update not allowed - Box SN: C00059EA
Done try update
 
Old 02-03-2012, 04:04   #8 (permalink)
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Here my 2nd box Box SN: C0006817 Update tickets on server.

Box Maintenance procedure started at 12:21:55 PM
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B3AF182021E9A60307C4E321770BD3CF
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0006817
HW Revision: C, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2010, wk48
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D0090160
First Name: xxxxx
Surname: xxxx
Nickname: xxxx
Address: xxxx
Country: Philippines
E-Mail: xxxx
Reseller: GPGIndustries, China
Warranty Start Date: 2011-09-19
Warranty Period (months): 6
Warranty Stop Date: 2012-03-19
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.344s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Firmware: Cyclone Nokia/Blackberry Application v01.83, (Jan 11 2012 16:22:21, gcc v4.3.3, RTOS V6.0.1), Type: Signed Production Application, (C) KarwosSoft 2011
Boot Agent: Cyclone Secure BootAgent Server v3.01 (C) KarwosSoft 2010 wk41
Bootloader is already Up-to-date
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully


Thanks and advance

Br,
 
Old 02-03-2012, 04:17   #9 (permalink)
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Box Maintenance procedure started at 1:12:54
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B6E662795FD7EA8161178D679C38AA1D
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0004A0E
HW Revision: B, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk45 / 2008, wk35
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D00301C1
First Name:
Surname:
Nickname:
Address:
Country:
E-Mail:
Reseller: GPGIndustries, China
Warranty Start Date: 2011-03-11
Warranty Period (months): 6
Warranty Stop Date: 2011-09-11
Warranty active: No
============================
Updating Security Area...
Security Area Updated, Took: 0.78s
Updating Main Firmware...
Main Firmware Updated, Took: 14.375s
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.938s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully


STILL GET THIS MESSAGE TRYING TO USE NOKIA TOOL:

Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box...
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> Failed to read Box Firmware Version - Try to Maintenance Box
 
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Old 02-03-2012, 07:48   #10 (permalink)
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Quote:
Originally Posted by tong View Post
Here my 2nd box Box SN: C0006817 Update tickets on server.

Box Maintenance procedure started at 12:21:55 PM
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B3AF182021E9A60307C4E321770BD3CF
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0006817
HW Revision: C, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2010, wk48
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D0090160
First Name: xxxxx
Surname: xxxx
Nickname: xxxx
Address: xxxx
Country: Philippines
E-Mail: xxxx
Reseller: GPGIndustries, China
Warranty Start Date: 2011-09-19
Warranty Period (months): 6
Warranty Stop Date: 2012-03-19
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.344s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Firmware: Cyclone Nokia/Blackberry Application v01.83, (Jan 11 2012 16:22:21, gcc v4.3.3, RTOS V6.0.1), Type: Signed Production Application, (C) KarwosSoft 2011
Boot Agent: Cyclone Secure BootAgent Server v3.01 (C) KarwosSoft 2010 wk41
Bootloader is already Up-to-date
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully


Thanks and advance

Br,
Quote:
Originally Posted by gastonlopez.t View Post
Box Maintenance procedure started at 1:12:54
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B6E662795FD7EA8161178D679C38AA1D
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0004A0E
HW Revision: B, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk45 / 2008, wk35
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D00301C1
First Name:
Surname:
Nickname:
Address:
Country:
E-Mail:
Reseller: GPGIndustries, China
Warranty Start Date: 2011-03-11
Warranty Period (months): 6
Warranty Stop Date: 2011-09-11
Warranty active: No
============================
Updating Security Area...
Security Area Updated, Took: 0.78s
Updating Main Firmware...
Main Firmware Updated, Took: 14.375s
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.938s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully


STILL GET THIS MESSAGE TRYING TO USE NOKIA TOOL:

Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box...
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> Failed to read Box Firmware Version - Try to Maintenance Box
Done both of you can update the box firmware now

BR

Alex
 
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Old 02-03-2012, 11:25   #11 (permalink)
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Hi, i've updated twice and still get same problem:

Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box... OVER HERE GET'S DISCONECTED THE BOX
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> Failed to read Box Firmware Version - Try to Maintenance Box

What can i do?


Box Maintenance procedure started at 8:25:47
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B6E662795FD7EA8161178D679C38AA1D
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0004A0E
HW Revision: B, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk45 / 2008, wk35
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D00301C1
First Name:
Surname:
Nickname:
Address:
Country:
E-Mail:
Reseller: GPGIndustries, China
Warranty Start Date: 2011-03-11
Warranty Period (months): 6
Warranty Stop Date: 2011-09-11
Warranty active: No
============================
Updating Security Area...
Security Area Updated, Took: 0.78s
Updating Main Firmware...
Main Firmware Updated, Took: 14.500s
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.953s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully
 
Old 02-03-2012, 12:41   #12 (permalink)
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Quote:
Originally Posted by gastonlopez.t View Post
Hi, i've updated twice and still get same problem:

Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box... OVER HERE GET'S DISCONECTED THE BOX
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> Failed to read Box Firmware Version - Try to Maintenance Box

What can i do?


Box Maintenance procedure started at 8:25:47
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: B6E662795FD7EA8161178D679C38AA1D
Connecting to Cyclone Server
Cyclone Server (1.0.0.683), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0004A0E
HW Revision: B, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk45 / 2008, wk35
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D00301C1
First Name:
Surname:
Nickname:
Address:
Country:
E-Mail:
Reseller: GPGIndustries, China
Warranty Start Date: 2011-03-11
Warranty Period (months): 6
Warranty Stop Date: 2011-09-11
Warranty active: No
============================
Updating Security Area...
Security Area Updated, Took: 0.78s
Updating Main Firmware...
Main Firmware Updated, Took: 14.500s
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 0.953s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully
Then you should make your post in this thread indeed

CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe) = REPORT HERE

BR

Alex
 
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Old 02-05-2012, 18:19   #13 (permalink)
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i can t connect my boix

HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32 / 2010, wk01
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: DB00013E
First Name: bouhrizi
Surname: mouloud
Nickname: mouloud
Address: cite 252 lots setif algeria
Country: algeria
E-Mail: [email protected]
Reseller: SamPhone, Algeria
Warranty Start Date: 2010-07-28
Warranty Period (months): 6
Warranty Stop Date: 2011-01-28
Warranty active: No
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Failed to Upgrade Bootloader -> No connection was established, or box is not in needed mode
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully
 
Old 02-05-2012, 19:00   #14 (permalink)
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Quote:
Originally Posted by elgato View Post
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32 / 2010, wk01
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: DB00013E
First Name: bouhrizi
Surname: mouloud
Nickname: mouloud
Address: cite 252 lots setif algeria
Country: algeria
E-Mail: [email protected]
Reseller: SamPhone, Algeria
Warranty Start Date: 2010-07-28
Warranty Period (months): 6
Warranty Stop Date: 2011-01-28
Warranty active: No
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Failed to Upgrade Bootloader -> No connection was established, or box is not in needed mode
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully
Try update box , Your tickets added
 
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Old 02-07-2012, 13:32   #15 (permalink)
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make delevery here
cya17051
 
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