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Old 11-17-2015, 10:03   #46 (permalink)
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Quote:
Originally Posted by shahram11 View Post
---------- Process started: 11/18/2015 11:58:46 PM ----------
DongleManager [Infinity-Box] v1.59 [11/18/2015 11:58:46 PM]
PC HWID: A6E1EEF3B3422E65D1AB1A2A9F27746C
Card-Reader: FT SCR2000 0
HWID: 0007618C19801292
Type: [BEST] S/N: 1686618C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
Hello,
Read first post of this thread- http://forum.gsmhosting.com/vbb/f641.../#post11325495
Send Email to [email protected] with problem details.

Br.
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Old 11-24-2015, 09:46   #47 (permalink)
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how to fix

Box/Dongle type selected: inf
---------- Process started: 24/11/2015 10:45:18 Õ ----------
DongleManager [Infinity-Box] v1.60 [24/11/2015 10:45:18 Õ]
PC HWID: C8F3345A75952726AF5D6174FABBB655
Card-Reader: FT SCR2000 0
HWID: 0007906A20881292
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
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Old 11-24-2015, 14:27   #48 (permalink)
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Quote:
Originally Posted by abdosh2009 View Post
how to fix

Box/Dongle type selected: inf
---------- Process started: 24/11/2015 10:45:18 Õ ----------
DongleManager [Infinity-Box] v1.60 [24/11/2015 10:45:18 Õ]
PC HWID: C8F3345A75952726AF5D6174FABBB655
Card-Reader: FT SCR2000 0
HWID: 0007906A20881292
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
What is the problem with your box ?
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Old 11-24-2015, 16:17   #49 (permalink)
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Hello to set up dongle blocked what should be done?
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Old 11-24-2015, 16:31   #50 (permalink)
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Quote:
Originally Posted by ali ghasemi View Post
Hello to set up dongle blocked what should be done?
What is the problem with your box ?
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Old 11-24-2015, 16:35   #51 (permalink)
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Quote:
Originally Posted by ali ghasemi View Post
Hello to set up dongle blocked what should be done?
Hello,
Read this- http://forum.gsmhosting.com/vbb/f641.../#post11325495

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Old 12-02-2015, 14:13   #52 (permalink)
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Hi ! I ordered CM2 and then updated via the BEST DongleManager and upgrade depends and the type of error. Now it is impossible to update the BEST. Forgive my help BEST S / N: 3B707C84

Code:
---------- Process started: 02.12.2015 16:26:22 ----------
DongleManager [Infinity-Box] v1.60 [02.12.2015 16:26:22]
PC HWID: 7E3AC20271E0826E1BE464D4474F8871
Card-Reader: FT SCR2000 0
HWID: 00047C8403EF1292
Type: [BEST] S/N: 3B707C84 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 232/8500
Error upgrading applets:
Card returned error - 0000 at 232/8500
Disconnected
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Old 12-02-2015, 15:21   #53 (permalink)
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Quote:
Originally Posted by shox907 View Post
Hi ! I ordered CM2 and then updated via the BEST DongleManager and upgrade depends and the type of error. Now it is impossible to update the BEST. Forgive my help BEST S / N: 3B707C84

Code:
---------- Process started: 02.12.2015 16:26:22 ----------
DongleManager [Infinity-Box] v1.60 [02.12.2015 16:26:22]
PC HWID: 7E3AC20271E0826E1BE464D4474F8871
Card-Reader: FT SCR2000 0
HWID: 00047C8403EF1292
Type: [BEST] S/N: 3B707C84 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 232/8500
Error upgrading applets:
Card returned error - 0000 at 232/8500
Disconnected
Dear Friend,

You have contacted to our supporter by e-mail also.
Should we answer here or via e-mail ?
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Old 12-02-2015, 16:11   #54 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Dear Friend,

You have contacted to our supporter by e-mail also.
Should we answer here or via e-mail ?
[email protected]
ICQ 648870944
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Old 12-02-2015, 16:39   #55 (permalink)
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Thank you ! Everything turned out to update the BEST ... Respect


Code:
DongleManager [Infinity-Box] v1.60 [02.12.2015 20:36:26]
PC HWID: 7E3AC20271E0826E1BE464D4474F8871
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00047C8403EF1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
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Old 12-07-2015, 18:15   #56 (permalink)
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can you help me
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Old 12-07-2015, 21:43   #57 (permalink)
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Quote:
Originally Posted by adens View Post


can you help me
Hello,

If you want to use latest Infinity-Box updates and support area you should extend/renew your support period.

Please, read information about support policy changes, prices, step-by-step support renew instruction:
http://forum.gsmhosting.com/vbb/f296...012-a-1391471/

You can contact to any reseller from this list Infinity-Box - How to buy and ask your reseller to renew your support. You have to provide to reseller your Infinity-Box Serial Number only.
DO NOT give your dongle passwords to anyone !

If you have Infinity-Credits on your Online Service Account you can renew support by yourself.
Online Service: Infinity-Box - Online Service
Price: Infinity-Box - Price


How to check Support Expiration date: Infinity-Box - FAQ (Frequently Asked Questions)
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Old 12-15-2015, 12:40   #58 (permalink)
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Dongle is blocked show at new version plz help infinity team

DongleManager [Infinity-Box] v1.61 [12/15/2015 5:32:34 PM]
PC HWID: 20A29A312188C72812E2B602AA1F593A
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0106718724881292
Box/Dongle Serial No (S/N): F6167187
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 03Fxxxxxxx
- Password: UPxxxxxxxx
Box/Dongle key: 7FC1E63380C3221B
Box/Dongle Identification data is damaged, ErrorCode #57
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Old 12-15-2015, 13:09   #59 (permalink)
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Quote:
Originally Posted by Atlanta_Telecom View Post
Dongle is blocked show at new version plz help infinity team

DongleManager [Infinity-Box] v1.61 [12/15/2015 5:32:34 PM]
PC HWID: 20A29A312188C72812E2B602AA1F593A
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0106718724881292
Box/Dongle Serial No (S/N): F6167187
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 03Fxxxxxxx
- Password: UPxxxxxxxx
Box/Dongle key: 7FC1E63380C3221B
Box/Dongle Identification data is damaged, ErrorCode #57
Read first post in current thread for instruction.
Do you need direct link ?
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Old 12-15-2015, 15:10   #60 (permalink)
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plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz zzzzzzzzzz
helpmeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee ee

DongleManager [Infinity-Box] v1.61 [12/15/2015 7:16:20 PM]
PC HWID: 72839CE712D79B1CA7773A94794A4DF7
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0109785B24881292
Box/Dongle Serial No (S/N): 93C1785B
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
Box/Dongle key: 7FDE2CFBD8D01EFD
Box/Dongle Identification data is damaged, ErrorCode #57
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