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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > GSMServer Products > Smart-Clip

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Old 09-14-2005, 08:24   #1 (permalink)
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boot-loader.com Your clip is bound to another user!!!!!!!?????


i had few smart clips and i logged all of them with the same login on boot-loader, this was done to test the clips before sell as lot of cloned boxes are there in the market, so i just wanted to make sure that these are original.
and now when i have sold them then the customers have registered these clips and now when the log in into the boot-loader.com it gives an error message "Your Clip is Bound to another user"

Now i have forgot the account details from which i logged in to boot-loader.com and whenever i email this problem to boot-loader.com support they tell me to give them the old login details, and i have told them lot of times that i have forgot the details, but still its over a month my problem is not solved, and my customers are having problems, They are not able to login to boot-loader and download flash files.

@ Smart clip team, pls solve my problem or tell me where should i send these clips back ,as now i am felling it better to refund my customers..


Or the boot-loader website has such bad management that it does not have an option to deal a case like this.

Smart clip team pls look into my problem or tell me a solution to it.

i expect a better answer from you by posting here, dont contact me via PM, now whatever you want to say pls post here.
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Old 09-14-2005, 10:17   #2 (permalink)
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Firs of all i would like to ask you:
- Who recommended you to test the Clips by login them to boot-loader.com?
- Why didn't you test them on upgrade zone?
- Why don't you use a login (password) reminder to recower your account?

And I would recommend you:
Collect all problematic serial numbers, provide any additional info about account registration (icq, e-mail, web adress etc), try to find a possible login name, that was used & send to info[@]boot-loader.com
You said:
Quote:
i had few smart clips and i logged all of them with the same login on boot-loader
And if they realy will be bound to the same username, we will reset the accounts..


Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
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Old 09-14-2005, 10:23   #3 (permalink)
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@sc support:dear sir! i have problem too,i sent mail to you,include s/n and username in bootloader,but until now my account is not resetted.hope u help me soon!many thanks!
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Old 09-14-2005, 11:32   #4 (permalink)
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What address did you send it to?

Hope it was info[@]boot-loder.com ...

Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
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Old 09-14-2005, 12:52   #5 (permalink)
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Quote:
Originally Posted by SC_SUPPORT
What address did you send it to?

Hope it was info[@]boot-loder.com ...

Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
i send it to "Boot-Loader.com Support Team" <info[@]boot-loader.com>
from the mail address : [email protected]
hope u will help me soon,thank you very much!

Last edited by GSM_Support; 09-14-2005 at 13:04.
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