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Old 08-19-2017, 14:59   #601 (permalink)
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Quote:
Originally Posted by gsm_city01 View Post
Originally Posted by gsm_city01
infinity best dongle working well but today when i open infiity best software show this kind of off err

dongle missconfiguration

cm2 also activated my infinity card

here is my dongle sn Card found: S/N : 343D9876 , v0134
plz check what is the prob
Hello,

What to do - http://www.infinity-box.com/support/?r=4
 
Old 08-19-2017, 15:59   #602 (permalink)
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i try tp read sn with latest dongle manager but show this
https://dc775.4shared.com/img/ofddGh...14516559879236
 
Old 08-19-2017, 16:06   #603 (permalink)
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INFINITY TEAM
Please read all info


=== DongleManager [Infinity] v1.70 [8/19/2017 7:55:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000A1027CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C3B6A102
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: On
Last launched Application: 0030 v.0154
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7F77FDE298A00525



There is no fault.bin file

Last edited by shoukatms6767; 08-19-2017 at 16:12.
 
Old 08-19-2017, 16:11   #604 (permalink)
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Quote:
Originally Posted by gsm_city01 View Post
i try tp read sn with latest dongle manager but show this
https://dc775.4shared.com/img/ofddGh...14516559879236
copy/paste text instead of link
 
Old 08-19-2017, 16:12   #605 (permalink)
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Quote:
Originally Posted by shoukatms6767 View Post
INFINITY TEAM
Please read all info


=== DongleManager [Infinity] v1.70 [8/19/2017 7:55:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000A1027CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C3B6A102
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: On
Last launched Application: 0030 v.0154
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7F77FDE298A00525
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware
 
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Old 08-19-2017, 16:22   #606 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware

Thanks for fast help
Problem solved
 
Old 08-19-2017, 16:30   #607 (permalink)
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==== [8/19/2017 19:44:20] ====
=== DongleManager [Infinity] v1.70 [8/19/2017 19:44:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
card retrurened err messege ios7816 err 0x6e00 (class not supported)
 
Old 08-19-2017, 17:17   #608 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
we answer you again and again but you do not want to read.
please one more time we request you to READ AN INSTRUCTION regarding error code 57 !!!

http://www.infinity-box.com/support/?r=4


what was your action according to instruction ?
My action is the log that I show with both box and dongle
 
Old 08-19-2017, 17:52   #609 (permalink)
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Quote:
Originally Posted by gsm_city01 View Post
==== [8/19/2017 19:44:20] ====
=== DongleManager [Infinity] v1.70 [8/19/2017 19:44:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
card retrurened err messege ios7816 err 0x6e00 (class not supported)

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
 
Old 08-19-2017, 17:53   #610 (permalink)
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Quote:
Originally Posted by kzafquiel View Post
My action is the log that I show with both box and dongle
omg...

read this - http://www.infinity-box.com/support/?r=4
follow the instruction for error #57

done or not done ?
what was done ?
 
Old 08-19-2017, 18:45   #611 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
omg...

read this - http://www.infinity-box.com/support/?r=4
follow the instruction for error #57

done or not done ?
what was done ?
i send video to you
h t t p s: //w w w. yout ub e.c om / watc h?v=XYehFknK4fY&feature= you tu.b e
 
Old 08-19-2017, 19:59   #612 (permalink)
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INFINITY TEAM
Please read all info

=== DongleManager [Infinity] v1.70 [19.08.2017 22:38:57] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000E6CE17004082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 65D0E6CE
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7F71F04DC262B5A6

HELP.
 
Old 08-19-2017, 20:53   #613 (permalink)
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Quote:
Originally Posted by kzafquiel View Post
i send video to you
h t t p s: //w w w. yout ub e.c om / watc h?v=XYehFknK4fY&feature= you tu.b e
https://www.youtube.com/watch?v=XYehFknK4fY&fs=1" width="644" height="390">https://www.youtube.com/watch?v=XYehFknK4fY&fs=1" />https://www.youtube.com/watch?v=XYehFknK4fY">http://www.youtube.com/watch?v=https://www.youtube.com/watch?v=XYehFknK4fY
 
Old 08-19-2017, 22:13   #614 (permalink)
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Quote:
Originally Posted by kzafquiel View Post
i send video to you
h t t p s: //w w w. yout ub e.c om / watc h?v=XYehFknK4fY&feature= you tu.b e
provided video is not enough, please make a favour for supporters and read an instruction - http://www.infinity-box.com/support/?r=4

If you can not find an instruction by given link I can copy/paste instruction here. Should I do that ?

Oh... ok, ok. I copy/paste now. read it now. ok ?

How to solve:

Check Box/Dongle state:
- Run DongleManager
- Read S/N (Serial Number)
- You will see a Diagnostic message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).





done or not done ?
 
Old 08-19-2017, 22:15   #615 (permalink)
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Quote:
Originally Posted by hektors View Post
INFINITY TEAM
Please read all info

=== DongleManager [Infinity] v1.70 [19.08.2017 22:38:57] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000E6CE17004082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 65D0E6CE
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7F71F04DC262B5A6

HELP.
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
 
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