Dongle misconfiguration - How to fix
 

Dear Friends,

Dongle misconfiguration may be a result of software or drivers conflicts or something like that.

How to solve: - click HERE and follow the easy steps

Previous thread is here

Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

What is your dongle S/N ?

Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

thanx YellowBoss problem solved ..

=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

It seems Your dongle is expired , try to renew it

how to fix
 

=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

Attach fault.bin file here (file is in folder with CM2 software) or send e-mail with file and problem info to:
help [at] infinity-box.com

Hello,

- Connect dongle/box to PC
- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !

https://mega.nz/#!nRUG2ChI!UO6bZ8U0n...cZzRJfuheubPAE

hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work

try to update dongle firmware now. result ?

what was the reason to trace Infinity software usb communication ?

please active my dongle
 

=== DongleManager [Infinity] v1.70 [27/04/2019 14:45:16] ===
Searching...
Card-Reader: SCM Microsystems Inc. SCR33x USB Smart Card Reader 0
HWID: 0002926620281292
Box/Dongle found: [BEST]
Serial No (S/N): 96049266
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: module #07
Diagnostic Key: 7F743C8F29D1308F

result :


=== DongleManager [Infinity] v1.72 [27/04/2019 16:49:38] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 7A506471
Firmware version: 0122.02
=== Process started: 27/04/2019 16:51:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...

show error

scard transmit error

smart card api error #2148532271

I have a tool in myvpc but not used with infinity software or any tool servicing gsm
Its for other service

Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

As I can see card was updated well after that.
right ?

Update dongle firmware now.
Next time (if any) I am afraid it will be no such ability any more.

replace other smart card reader and update smart card ok

but not open after update cm2mt2

log


-------------------------------------
=== DongleManager [Infinity] v1.72 [27/04/2019 20:27:17] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 7A506471
Firmware version: 0122.02
=== Process started: 27/04/2019 20:27:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


----------------------------


=== DongleManager [Infinity] v1.72 [27/04/2019 20:28:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122

why cm2mt2 not opening

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

thanks good support

regards

please help infinity team solve my problem
 

=== DongleManager [Infinity] v1.72 [5/11/2019 20:24:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00078C8508771292
Box/Dongle found: CDMA-Tool
Serial No (S/N): 45E58C85
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 01: CDMA-Tool v.0122
- 07: #7
Diagnostic Key: 7FC2E296655B8B5A

please help infinity team fast work pending on my table . please solve my problem fast

You have got an answer via e-mail already

=== DongleManager [Infinity] v1.72 [31.05.2019 15:14:45] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00009E8E0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B8619E8E
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F721D3DDBE139B2

It's happen after i was install programmer CH431A on PC but i need this for flashing routers, Please help

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

=== DongleManager [Infinity] v1.72 [10/06/2019 12:02:41] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01089B5924881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 0FDA9B59
Firmware version: 0122.02
=== Process started: 10/06/2019 12:02:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


i uninstalled it and reinstall again also i deleted all softwares that could lead to that error but same probleme

Attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com

[IMG]https://i.ibb.co/pJpwzzP/Sans-titre.jpg[/IMG]

i couldn't find fault.bin

now it shows error dongle blocked

What was that software ?

Cracked softwares, team viewer... ( it worked well before even when cracked softwares was there)

The probleme started when i inserted a multimedia hard drive and installed drives.... After that the probleme started. " Memup " i installed setup and drivers... Help please i need infinity to work again because i use it alot

i tried even to install it on another windows but same error ... what is happening ? whats the probleme ?

@Aymen2net
update dongle firmware now

plz solve my problem.
 

---------------------------------------
warning. dongle misconfiguration.
--------------------------------------


=== DongleManager [Infinity] v1.70 [6/13/2019 14:41:18] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0103866B20281292
Box/Dongle found: [BEST]
Serial No (S/N): EDC8866B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F33EC86B5E64345

As I can see it's already fixed. Right ?

Please HELP...
 

=== DongleManager [Infinity] v1.72 [27.06.2019 13:28:54] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000127C57D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DB7527C5
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F77B5FC191C3862

При запуске любой программы пишет "Dongle misconfiguration"... Уже не знаю что делать

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

card config errr
 

=== DongleManager [Infinity] v1.72 [7/13/2019 21:21:10] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000019E50EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B4D119E5
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0036 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCF0BF2BBD9139E



=== DongleManager [Infinity] v1.72 [7/13/2019 21:23:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000019E50EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B4D119E5
Firmware version: 0137.02
=== Process started: 7/13/2019 21:23:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

warning. dongle misconfiguration.

=== DongleManager [Infinity] v1.72 [7/14/2019 17:03:16] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000C4B81A224082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 331DC4B8
Firmware version: 0136.02
=== Process started: 7/14/2019 17:03:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

thanks my problem solve

DongleManager [Infinity-Box] v1.67 [7/14/2019 5:34:41 PM]
PC HWID: 36BA2B07E7442D9B50EF7C0359D0A99C
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00057B8715BF1292
Box/Dongle Serial No (S/N): DD487B87
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F571397275C2A64

contact me bro i can try to solve your problem

It's really interesting offer

Do you have any kind of sharing/trace/sniff/debug software installed and running ?

Please do not use external file sharing servers and attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com