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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-08-2016, 17:46   #31 (permalink)
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Quote:
Originally Posted by smarty3399 View Post
Why I,m Not able to Update My Card Firmware

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 8/8/2016 4:44:16 PM ----------
DongleManager [Infinity-Box] v1.64 [8/8/2016 4:44:16 PM]
PC HWID: 2F3EBD3EC36E49B6E78EEF5671619B45
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D5AA00001942
Type: Main Infinity-Box/Dongle S/N: 7813D5AA Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !
What is your Support Validity Date ?
How to check Support Validity Date - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 08-08-2016, 20:12   #32 (permalink)
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Posts: 101
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Box/Dongle searching...
HWID: 01089E5D24881292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: Main Infinity-Box/Dongle
HWID: 01089E5D24881292
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 8/9/2016 12:26:20 AM ----------
DongleManager [Infinity-Box] v1.64 [8/9/2016 12:26:20 AM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Card-Reader: FT SCR2000 0
HWID: 01089E5D24881292
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error - 0000 at 232/8500
Error upgrading applets:
Card returned error - 0000 at 232/8500
Disconnected
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Old 08-08-2016, 21:59   #33 (permalink)
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Quote:
Originally Posted by abdullacool33 View Post
Box/Dongle searching...
HWID: 01089E5D24881292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: Main Infinity-Box/Dongle
HWID: 01089E5D24881292
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 8/9/2016 12:26:20 AM ----------
DongleManager [Infinity-Box] v1.64 [8/9/2016 12:26:20 AM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Card-Reader: FT SCR2000 0
HWID: 01089E5D24881292
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error - 0000 at 232/8500
Error upgrading applets:
Card returned error - 0000 at 232/8500
Disconnected
Ok, let's make 3 more pages here...

Dear Sir ! You did not changed Card-Reader !

Alcor Micro USB Smart Card Reader is good.
Insert Infinity Smart-Card into Alcor Micro USB Smart Card Reader and update.

Result ?
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Old 08-09-2016, 19:38   #34 (permalink)
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Thanks Meter: 10
finially done sir now my donlge is working and all ok thanx a lot sir and sorry if i distrub u many times
==== [8/10/2016 12:03:59 AM] ====
Box/Dongle searching...
HWID: 01089E5D24881292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: Main Infinity-Box/Dongle
HWID: 01089E5D24881292
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 8/10/2016 12:04:10 AM ----------
DongleManager [Infinity-Box] v1.64 [8/10/2016 12:04:10 AM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 01089E5D24881292
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
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Old 08-09-2016, 22:41   #35 (permalink)
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You are always welcome.
One simple rule may helps in future: read instruction and follow it step-by-step even if you think that instruction is so simple.
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Old 08-10-2016, 07:46   #36 (permalink)
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Posts: 101
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ok sir sorry next time i will take care, and one more question I want to know the expirey date of my dongle how can i check ut ??
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Old 08-10-2016, 10:37   #37 (permalink)
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Quote:
Originally Posted by abdullacool33 View Post
ok sir sorry next time i will take care, and one more question I want to know the expirey date of my dongle how can i check ut ??
How to check Support Validity Date - Infinity-Box - FAQ (Frequently Asked Questions)
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