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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-03-2020, 11:20   #1 (permalink)
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Join Date: Feb 2014
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infinity cm2 dongle help need my cm2 dongle not open smart-card misconfiguration


=== DongleManager [Infinity] v1.80 [8/3/2020 16:10:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000926E7CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CDDD926E
Firmware version: 0144.02
=== Process started: 8/3/2020 16:10:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


picture photo link

https://drive.google.com/file/d/1vRD...ao0AzRsnr/view
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Old 08-03-2020, 12:12   #2 (permalink)
Product Supporter
 
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Hello,

STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/ and post link here
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 08-03-2020, 12:23   #3 (permalink)
Freak Poster
 
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link here sir
https://mega.nz/file/VU5hUaqJ#BBBxGb...3g5P6xQZsTM3cU
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Old 08-03-2020, 13:37   #4 (permalink)
Product Supporter
 
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It was a software conflict with the next application:

c:\program files\techsmith\camtasia studio 8\camtasiastudio.exe

What to do:

1. Do not use this software at the same time with Infinity software
2. Delete fault.bn file
3. Update dongle firmware with DongleManager now
4. Run Infinity software.
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Old 08-03-2020, 13:53   #5 (permalink)
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thankss sir now ok
=== DongleManager [Infinity] v1.80 [8/3/2020 18:48:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000926E7CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CDDD926E
Firmware version: 0144.02
=== Process started: 8/3/2020 18:48:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 8/3/2020 18:48:53 ===
=== DongleManager [Infinity] v1.80 [8/3/2020 18:48:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000926E7CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CDDD926E
Firmware version: 0144.02
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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