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10-27-2008, 08:43 | #1 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | Need help, Pin finder can't be detected But to my suprise when i borrow the smartcard from another pair and put it on mine ,it works and sees the pin finder,when i take mine and put it in the before work pair i get the same error i have on my box. I did explain this to Infinity team but they still insist that its not the catd. TO me i say is the card why when i swap to my box set it works, mine gives the same error on that set. Funny part my card works on other software but fails to detect the pin finder. Help people what to do now for my pin finder to work with the slim box. |
10-27-2008, 09:55 | #2 (permalink) | |
No Life Poster Join Date: Aug 2007 Location: @crackp0d Age: 36
Posts: 512
Member: 571377 Status: Offline Sonork: 100.1608017 Thanks Meter: 136 | Quote:
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10-27-2008, 11:59 | #3 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | @chitawira If you already contacted to support via mail you must get this answers: PinFinder detection is not depends on what card is connected. If PinFinder can be detected it can be detected with your (or your friends cars), if it can not be detected it can not be detected with any )your or your friends card). So here is an advice: you must activate your PinFinder online according to instruction: http://www.infinity-box.biz/download..._PinFinder.pdf Please, do so now. @i.anas What you talk about ? What is same problem ? Problem with manual reading... |
10-27-2008, 13:05 | #4 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | why do you insist that we fail to read the manual ,i have read the manual several times and followed everything.Can you tell me what first i have to do from now stage by stage. |
10-27-2008, 14:52 | #5 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Hello, What to do now: 1. open PinFinder manual 2. connect Infinity-Box box to PC 3. connect PinFinder adapter to InfinityBox 4. run Infinity-Box DongleManager 5. try to make PinFinder activation according to manual 6. if PinFinder can not be detected by DongleManager you need to disconnect PinFinder and connect again to box, repeat activation process. We are waiting for your results |
10-29-2008, 05:52 | #6 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | Followed every step in the manual ,still can't be detected. Is it not possible to reset my smart -card and start over again,Or i can i buy another smart card and how much is it.Below is the log data when i tried again. ==== log opened: [10/29/2008 6:46:49 AM] ==== Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe Dongle Manager [Infinity Box] v1.20 Initializing Pin-Finder Adapter... searching adapter at COM1... try#2/3... try#3/3... can't find adapter searching adapter at COM3... try#2/3... try#3/3... can't find adapter searching adapter at COM1... try#2/3... try#3/3... can't find adapter searching adapter at COM2... try#2/3... try#3/3... can't find adapter searching adapter at COM20... can't open COM20 can't find adapter searching adapter at COM7... try#2/3... try#3/3... can't find adapter try#2/3... try#3/3... done Pin-Finder Adapter can't be detected ! Please, check that Pin-Finder Adapter connected to PC and try again. |
10-29-2008, 06:01 | #7 (permalink) |
No Life Poster Join Date: Jul 2004 Location: Cuttack,India Age: 54
Posts: 946
Member: 71721 Status: Offline Sonork: 100.106320 Thanks Meter: 139 | @chitawira download latest Dongle Manager from support area its look like same but version are different i think latest one is v1.25 not 1.20 |
10-29-2008, 06:06 | #8 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | Why does it say my current dongle activation level is 0001 but when i check in the manager my real level is Dongle serial No (S/N): 46Fxxxxx Firmware version: 0111.02 Smart-card status: activated "UK edition" status: Off Last launched application: 001A v.0215 Support area: http://www.infinity-box.com - Username: 633xxxx - Password: IQXxxxx Dongle parameters checksum: 56xxxx. WHEN I TRY to UPDATE I GET THIS Locating Emeralda server... Emeralda server#1 address found. Connecting to Emeralda server#1... Server connection successfully established. S/N: 46Fxxxx, Firmware: 0111.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more ! - If you can't login into support area: send e-mail with this info to [email protected] - If you have problems during start software at first time: upgrade dongle firmware. WHAT TO DO NOW |
10-29-2008, 06:28 | #9 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | === log opened: [10/29/2008 7:27:17 AM] ==== Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe Dongle Manager [Infinity Box] v1.25 Initializing Pin-Finder Adapter... searching adapter at COM1... too many retries can't find adapter searching adapter at COM3... too many retries can't find adapter searching adapter at COM1... too many retries can't find adapter searching adapter at COM2... too many retries can't find adapter searching adapter at COM20... can't open COM20 can't find adapter searching adapter at COM7... too many retries can't find adapter too many retries done Pin-Finder Adapter can't be detected ! Please, check that Pin-Finder Adapter connected to PC and try again. |
10-29-2008, 10:48 | #10 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Hello, Check what is voltage at pin-1 of your unibox (Infinity-Box). You need to check unibox voltage but NOT PinFinder voltage. What is voltage value ? |
10-30-2008, 06:00 | #12 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | why when run pin finder software i get the answer ,dongle 47faxxx is not activated for current software module.current dongle activation level is 0001,required level is 0011.whn run Dongle manager i get this ----------Process started:6:59:43 AM---------- Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: 46FAxxxx, Firmware: 0111.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more ! |
10-30-2008, 06:12 | #14 (permalink) |
No Life Poster Join Date: Feb 2003 Location: africa Age: 54
Posts: 1,712
Member: 22284 Status: Offline Thanks Meter: 81 | Is it not possible to reset my smart card and start upgrade proccess all over again,cause i still don't understand why my pair works with my friend's smart-card but mine fails. |
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