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06-23-2021, 00:24
| #31 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2  2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe  4. Delete fault.bin file (if you have it in CM2 folder)  5. Run Infinity exe | |
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06-24-2021, 18:33
| #32 (permalink) |
| Junior Member Join Date: Nov 2015
Posts: 13
Member: 2493753 Status: Offline Thanks Meter: 0 | Hello, Two days ago, the problem appeared that it was not possible to open any of the Infinity programs "smart-card misconfiguration contact to support" === DongleManager [Infinity] v1.81 [24/06/2021 18:16:15] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000016271CC74082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): E35F1627 Firmware version: 0149.02 === Process started: 24/06/2021 18:16:16 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: How can you solve this problem please thank you |
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06-24-2021, 21:04
| #33 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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07-05-2021, 15:23
| #34 (permalink) |
| Junior Member Join Date: Apr 2011
Posts: 3
Member: 1550235 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.81 [05/07/2021 13:39:44] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0104A27420881292 Box/Dongle found: Infinity [BEST] Serial No (S/N): 8CBEA274 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 66 => Online Service: - Username: 038CBEA274 - Password: .... Diagnostic key: 7F666B0C5E2352B9 Last edited by YellowBoss; 07-05-2021 at 23:40. |
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07-05-2021, 23:41
| #35 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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07-08-2021, 20:44
| #36 (permalink) |
| Registered User  Join Date: Dec 2009 Location: syria
Posts: 22
Member: 1189971 Status: Offline Sonork: 0520022 Thanks Meter: 11 | i need some help ?? === DongleManager [Infinity] v1.85 [08/07/2021 10:38:28 ã] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001252121344082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): F7DF2521 Firmware version: 0149.02 === Started: 08/07/2021 10:38:30 ã === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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| The Following User Says Thank You to ayham-love For This Useful Post: |
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07-08-2021, 23:15
| #37 (permalink) |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | It is 3rd time you have the same issue with usb sharing. Click here https://infinity-box.com/support/?r=100155 See screenshot with info Follow the instruction |
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07-09-2021, 03:31
| #38 (permalink) |
| Crazy Poster Join Date: Mar 2010 Location: china
Posts: 50
Member: 1258908 Status: Offline Thanks Meter: 4 | === DongleManager [Infinity] v1.85 [2021/7/9 10:30:19] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001082713114082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 98F80827 Firmware version: 0148.02 === Started: 2021/7/9 10:30:20 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. fault.bin https://mega.nz/file/jk0BCYbb#v-YTSF...qKsKcsDhbqG0KY |
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07-09-2021, 08:04
| #39 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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07-10-2021, 10:40
| #40 (permalink) |
| Freak Poster Join Date: Jan 2010 Location: Bulgaria-Varna
Posts: 106
Member: 1222925 Status: Offline Thanks Meter: 14 |  Problem infinity box I try to update and: === DongleManager [Infinity] v1.85 [7/10/2021 12:26:58 PM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00015221FF021982 === Started: 7/10/2021 12:26:59 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 then i try to to report and fix and Username: 0001545221 ==> Scan D:\decodare\InfinityBox for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan d:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan D:\decodare\InfinityBox for *.box ==> Scan c:\InfinityBox for *.box ==> Scan c:\Program Files for *.box ==> Scan d:\Program Files for *.box ==> Scan c:\Program Files (x86) for *.box Found files: 0 ==> Scan D:\decodare\InfinityBox for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan d:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 3 Upload: D:\decodare\InfinityBox\BEST\fault.bin Could not load SSL library. Upload: D:\decodare\InfinityBox\CM2MTK\fault.bin Could not load SSL library. Upload: D:\decodare\InfinityBox\CM2SPD\fault.bin Could not load SSL library. PLEASE HELP ME!  |
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| The Following User Says Thank You to melsoftus For This Useful Post: |
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07-10-2021, 22:28
| #41 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Download it again here https://infinity-box.com/support/?r=19 Run it and make "Fix" now | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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07-12-2021, 07:21
| #42 (permalink) |
| Junior Member Join Date: Nov 2017 Location: Uzbekistan, Bukhara Age: 37
Posts: 25
Member: 2775634 Status: Offline Thanks Meter: 3 | === DongleManager [Infinity] v1.81 [12.07.2021 11:19:34] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00001C5221F34082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 2FB41C52 Firmware version: 0149.02 === Process started: 12.07.2021 11:19:35 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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| The Following User Says Thank You to sharkomaniya For This Useful Post: |
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07-12-2021, 17:48
| #43 (permalink) |
| Junior Member Join Date: Oct 2017 Location: Congo-Kinshasa
Posts: 18
Member: 2768253 Status: Offline Thanks Meter: 1 | === DongleManager [Infinity] v1.85 [7/12/2021 18:47:03] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00012CE31F444082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): E96F2CE3 Firmware version: 0149.02 === Started: 7/12/2021 18:47:04 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. |
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| The Following User Says Thank You to KIYONGAJACQUES For This Useful Post: |
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07-13-2021, 00:13
| #44 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software. What to do now: 1. Install latest Infinity software updates 2. Run DongleManager 3. Update Dongle firmware 4. Delete fault.bin file if you have it in [CM2] or [BEST] folder | |
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| The Following 3 Users Say Thank You to YellowBoss For This Useful Post: |
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07-13-2021, 00:14
| #45 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
It's 3rd time you have the same problem with your PC. It liiks like you still did nit uninstalled usb sharing tools. Click here and follow the instruction https://infinity-box.com/support/?r=100155 to get it fixed | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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