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-   -   Smart-Card/Dongle/Box update Problems and Solutions (https://forum.gsmhosting.com/vbb/f296/smart-card-dongle-box-update-problems-solutions-2142000/)

junmara 05-16-2017 00:15

=== DongleManager [Infinity] v1.70 [5/16/2017 23:24:15] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000010C313E64082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7A9410C3
Firmware version: 0136.02
=== Process started: 5/16/2017 23:24:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

mac_xi 05-16-2017 04:38

=== DongleManager [Infinity] v1.70 [5/16/2017 11:35:53] ===
Searching...
Card-Reader: USB Smart Card Reader 0
HWID: 0000112C13E64082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 7AA1112C
Firmware version: 0118.02
"UK Edition" status: On
Last launched Application: 001A v.0448
=> Activations:
- 00: Infinity-Box/Dongle v.0118

run; DongleManager.
=== DongleManager [Infinity] v1.70 [5/16/2017 11:45:45] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB Smart Card Reader 0
HWID: 0000112C13E64082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7AA1112C
Firmware version: 0118.02
=== Process started: 5/16/2017 11:45:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.

mobitechnepal 05-16-2017 07:11

=== DongleManager [Infinity] v1.70 [5/16/2017 11:52:22] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045EC7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 41B65EC7
Firmware version: 0135.02
=== Process started: 5/16/2017 11:52:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

mobitechnepal 05-16-2017 07:13

same problem again
 
Quote:

Originally Posted by InfinityHelp (Post 12494654)
try now ONE more time. ONE !

no same problem again

=== DongleManager [Infinity] v1.70 [5/16/2017 11:52:22] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045EC7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 41B65EC7
Firmware version: 0135.02
=== Process started: 5/16/2017 11:52:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp 05-16-2017 10:07

Quote:

Originally Posted by junmara (Post 12501034)
=== DongleManager [Infinity] v1.70 [5/16/2017 23:24:15] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000010C313E64082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7A9410C3
Firmware version: 0136.02
=== Process started: 5/16/2017 23:24:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Your dongle already updated with latest firmware. DO NOT update it again !

InfinityHelp 05-16-2017 10:08

Quote:

Originally Posted by mac_xi (Post 12501156)
run; DongleManager.
=== DongleManager [Infinity] v1.70 [5/16/2017 11:45:45] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB Smart Card Reader 0
HWID: 0000112C13E64082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7AA1112C
Firmware version: 0118.02
=== Process started: 5/16/2017 11:45:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.

Please Click to "Yes" button and register dongle

InfinityHelp 05-16-2017 10:10

Quote:

Originally Posted by mobitechnepal (Post 12501326)
no same problem again

=== DongleManager [Infinity] v1.70 [5/16/2017 11:52:22] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045EC7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 41B65EC7
Firmware version: 0135.02
=== Process started: 5/16/2017 11:52:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

Insert card into "Alcor Micro USB Smart Card Reader" and update now

mac_xi 05-16-2017 10:24

If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !

already uninstall antivirus...but not update...windows xp used.

azim2005 05-16-2017 12:04

=== DongleManager [Infinity] v1.70 [16.05.2017 16:02:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007636A19801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1908636A
Firmware version: 0118.04
=== Process started: 16.05.2017 16:02:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

bakkougsm 05-16-2017 12:41

Originally Posted by bakkougsm View Post
=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

i cant access support

i cant use spd 1.26

i cant update dongle.

please help me.

for your information i change my email to [email protected]

i cant reset password icant do anything with server.

i read online service username password but dont work.

what is the problem please change my my email to [email protected]

Shohel_sst 05-16-2017 13:00

=== DongleManager [Infinity] v1.70 [5/16/2017 12:36:59] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0108906E24881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D5AA906E
Firmware version: 0134.02
=== Process started: 5/16/2017 12:37:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
I check Support Validity Date not expired pls solve my problem

I can not use new spd and qc tool latest version.

InfinitySupport 05-16-2017 13:49

Quote:

Originally Posted by azim2005 (Post 12501789)
=== DongleManager [Infinity] v1.70 [16.05.2017 16:02:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007636A19801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1908636A
Firmware version: 0118.04
=== Process started: 16.05.2017 16:02:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

InfinitySupport 05-16-2017 13:51

Quote:

Originally Posted by bakkougsm (Post 12501879)
Originally Posted by bakkougsm View Post
=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

i cant access support

i cant use spd 1.26

i cant update dongle.

please help me.

for your information i change my email to [email protected]

i cant reset password icant do anything with server.

i read online service username password but dont work.

what is the problem please change my my email to [email protected]

If you want to change your e-mail you should contact via e-mail to:
ios [at] infinity-box.com

InfinitySupport 05-16-2017 13:52

Quote:

Originally Posted by Shohel_sst (Post 12501916)
=== DongleManager [Infinity] v1.70 [5/16/2017 12:36:59] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0108906E24881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D5AA906E
Firmware version: 0134.02
=== Process started: 5/16/2017 12:37:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
I check Support Validity Date not expired pls solve my problem

I can not use new spd and qc tool latest version.

I think it's expired.

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

InfinitySupport 05-16-2017 13:53

Quote:

Originally Posted by mac_xi (Post 12501622)
If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !

already uninstall antivirus...but not update...windows xp used.

Server is online and good working, other users can register well. So I think you have some kind of problem with your ISP or Internet connection.
Can you try to register with another Internet connection ?


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