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-   -   Smart-Card/Dongle/Box update Problems and Solutions (https://forum.gsmhosting.com/vbb/f296/smart-card-dongle-box-update-problems-solutions-2142000/)

YellowBoss 01-31-2017 19:27

Quote:

Originally Posted by WINDA (Post 12312157)
i try to 4 reaad card dongle but still same

What is "still same" means ?

YellowBoss 01-31-2017 19:32

Quote:

Originally Posted by amitjangir (Post 12312238)
DongleManager [Infinity-Box] v1.67 [1/30/2017 6:21:11 PM]
PC HWID: 691D6095E8978810BF425CE83FA755B5
Scanning...
Card-Reader: FT SCR2000 0
HWID: 010062761C6A1292
Box/Dongle is not found

plz tell me solution


What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

YellowBoss 01-31-2017 19:34

Quote:

Originally Posted by UNKNOWN GSM (Post 12312492)
hi after new update for cm2 qlm 1.10 need update firmware and atfer that again my dongle dead ;/

It's because you have chenged PC and you did not installed drivers well.
you must install good drivers or use good pc and then try again.

YellowBoss 01-31-2017 19:42

Quote:

Originally Posted by amitjangir (Post 12312593)
DongleManager [Infinity-Box] v1.67 [1/30/2017 6:21:11 PM]
PC HWID: 691D6095E8978810BF425CE83FA755B5
Scanning...
Card-Reader: FT SCR2000 0
HWID: 010062761C6A1292
Box/Dongle is not found

plz tell me solution

Already answered earlier

YellowBoss 01-31-2017 19:43

Quote:

Originally Posted by mobile mk (Post 12312815)
hello tram having problem with my cm2 dongle in today morning after download new update qualcomm dongle need firmware update i download latest exe dongle manager & update firmware normal i do this may time but i get error in update hear is logs :( now not show in dongle manger for update :(


==== [1/31/2017 10:45:14 AM] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0202AC7024881292
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 1/31/2017 10:45:32 AM ----------
DongleManager [Infinity-Box] v1.67 [1/31/2017 10:45:32 AM]
PC HWID: C9C56D009F3118207B70E0987C3322B4
Card-Reader: FT SCR2000 0
HWID: 0202AC7024881292
Type: Main Infinity-Box/Dongle S/N: CEF5AC70 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 29/8500
Error upgrading applets:
Card returned error - 0000 at 29/8500
Disconnected

plz replay team as soon as possible ( i have activate this for 2 years )

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

YellowBoss 01-31-2017 19:46

Quote:

Originally Posted by Mr.3. (Post 12312907)
DongleManager [Infinity-Box] v1.67 [1/31/2017 5:36:08 PM]
PC HWID: E516823C5327366B1292F31953C54033
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 6
HWID: 0001285700001942
Box/Dongle Serial No (S/N): 67EB2857
Firmware version: 0134.02
"UK edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
- 03: [BEST] v.0122
- 04: Pin-Finder Adapter

but fail to open the new software


What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.

YellowBoss 01-31-2017 19:47

Quote:

Originally Posted by WINDA (Post 12313524)
i cant upgrade my card pleasesolution


What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.

YellowBoss 01-31-2017 19:51

Quote:

Originally Posted by ARMEL2 (Post 12313644)
I activate my card cm2 but when i update it show this




==== [31/01/2017 09:45:46] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 00047D3BFF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 31/01/2017 09:46:01 ----------
DongleManager [Infinity-Box] v1.67 [31/01/2017 09:46:01]
PC HWID: 2895CE60D902F0FDBD481EF28AAE5F1D
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00047D3BFF021982
Type: Main Infinity-Box/Dongle S/N: 478C7D3B Version: 0116.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.

You know well that your box is damaged and can not be updated any more.
"Support renew" order refunden, payment returned to seller.
You must buy new Smary-Card or Infinity-Box Dongle because your old Smart-Card is damaged and can not be updated any more

mobile mk 02-01-2017 07:23

hello team i face again this error today after update driver :(

Scanning...
HWID: 0202AC7024881292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: Main Infinity-Box/Dongle
HWID: 0202AC7024881292
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 2/1/2017 11:46:09 AM ----------
DongleManager [Infinity-Box] v1.67 [2/1/2017 11:46:09 AM]
PC HWID: C9C56D009F3118207B70E0987C3322B4
Card-Reader: FT SCR2000 0
HWID: 0202AC7024881292
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 667/8500
Error upgrading applets:
Card returned error - 0000 at 667/8500
Disconnected

ARMEL2 02-01-2017 08:32

You know well that your box is damaged and can not be updated any more.
"Support renew" order refunden, payment returned to seller.
You must buy new Smary-Card or Infinity-Box Dongle because your old Smart-Card is damaged and can not be updated any more


can you put that activation to my new infinity smart card plz???

ARMEL2 02-01-2017 10:26

Quote:

Originally Posted by YellowBoss (Post 12313696)
You know well that your box is damaged and can not be updated any more.
"Support renew" order refunden, payment returned to seller.
You must buy new Smary-Card or Infinity-Box Dongle because your old Smart-Card is damaged and can not be updated any more



can you put that activation to my new infinity smart card plz???

rastogsm 02-01-2017 15:42

What can be wrong?
Finally I managed to update Best Card to CM2 test version

Code:

Scanning...
Box/Dongle found: [BEST]
HWID: 0007456F19801292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 2017-01-31 16:14:56 ----------
DongleManager [Infinity-Box] v1.67 [2017-01-31 16:14:56]
PC HWID: FCC72902D22BEA9E713F1640F9819D67
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0007456F19801292
Type: [BEST] S/N: 1A94456F Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 2017-01-31 16:15:04 ----------
DongleManager [Infinity-Box] v1.67 [2017-01-31 16:15:04]
PC HWID: FCC72902D22BEA9E713F1640F9819D67
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0007456F19801292
Box/Dongle Serial No (S/N): 1A94456F
Firmware version: 0122.02
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version

InfinityBest software works without any problem
DongleManager detects card, read user info etc.
But CM2 software doesn't start, all the time "Dongle is not connected" :confused:

BR

karimgsm 02-01-2017 16:38

i have this problem after update firmware with dongle manager please hepl


Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 01/02/2017 16:36:07 ----------
DongleManager [Infinity-Box] v1.67 [01/02/2017 16:36:07]
PC HWID: E2903F5699BF40370B3D825BE572B2C5
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000E167FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

karimgsm 02-01-2017 16:40

and this after read with cardid

Database: ./FSCard.ini
Card-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B759400006202020201
Historical ATR bytes: 0062020202
Card Manager: A0000000030000
SerialNumber: 0000E167
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 6021
Serial Number: 0000E167
Batch Identifier: FF02
Module Fabricator: 1982
Module Packaging Date: 6021
IC Card Manufacturer: 1983
IC Em******* Date: 6021
Pre Personalizer: 1984
Pre Personalization Date: 6021
Pre Personalization Equipment Identifier: 00030001
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0000E167FF021982
Extended Info is not available: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

InfinityHelp 02-01-2017 19:56

Quote:

Originally Posted by mobile mk (Post 12314355)
hello team i face again this error today after update driver :(

Scanning...
HWID: 0202AC7024881292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: Main Infinity-Box/Dongle
HWID: 0202AC7024881292
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 2/1/2017 11:46:09 AM ----------
DongleManager [Infinity-Box] v1.67 [2/1/2017 11:46:09 AM]
PC HWID: C9C56D009F3118207B70E0987C3322B4
Card-Reader: FT SCR2000 0
HWID: 0202AC7024881292
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 667/8500
Error upgrading applets:
Card returned error - 0000 at 667/8500
Disconnected

Install drivers to your 2nd PC and try to update donngle with it.
result ?


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