=== DongleManager [Infinity] v1.74 [3/12/2020 17:54:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 3/12/2020 17:54:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

reader also change driver ok . error again
plz fix this solution always update time this problem other dongol no problem update :(:(:(


=== DongleManager [Infinity] v1.74 [3/13/2020 17:24:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 3/13/2020 17:24:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 6099/8681
Disconnected

You have used the same reader type as before !


Follow the instruiction:



Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

=== DongleManager [Infinity] v1.72 [20-Mar-20 16:22:34] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 020365721C6A1292
=== Process started: 20-Mar-20 16:22:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Update it once again now

error update firmware
 

https://i111.fastpic.ru/big/2020/032...5274dd71d3.jpg

use your Alcor Micro USB Smart Card Reader and update card again

hello i have this problem !
how to fix ???
https://i111.fastpic.ru/big/2020/040...5140058f91.png

Hi,
today is 04 Apr but not 24 Mar
Why do you post old screensots ?
Is it by mistake or do you want to hide something ?

Hi
I have had this problem with Best and Best2 for 7 days. This is a new photo.

https://i111.fastpic.ru/big/2020/040...b22699f97c.png

photo is not requered.
You should find file with name fault.bin in BEST or BEST2 folder.
Instruction - https://www.infinity-box.com/support/?r=4
Waiting for your result, information and fault.bin file.

I didn't find the fault.bin file on my computer or in the Best2 folder. Where is the exact location of this file?

If you can check using Teamviewer or anydesk?

File should be in /BEST or /BEST2 folder

You should find fault.bin file. File has information about fault reason.
waiting