I need InfinityBox BEST2

what should I do now ?

hello
i updated my best dongle by dongle manager and failed. dongle manager could read HWID. after unistalling dongle drivers the dongle manager cant identify dongle and dongle blinks. dongle manger shows following message:
"dongle cant be found:
error when listing readers
smart card api error #2148532270
cannot find a smart card reader"

is okkk


=== DongleManager [Infinity] v1.80 [5/21/2020 19:03:23] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00000CDB12534082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 4A7F0CDB
Firmware version: 0122.02
=== Process started: 5/21/2020 19:03:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 5/21/2020 19:04:04 ===
=== DongleManager [Infinity] v1.80 [5/21/2020 19:04:04] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00000CDB12534082
Box/Dongle found: [BEST]
Serial No (S/N): 4A7F0CDB
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 03: [BEST] v0122
=> Options:
- Infinity BEST

thank you very much

ok , tried to update received the below error
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0105978224881292
=== Process started: 5/21/2020 16:44:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 203/13367
Error upgrading applets:
Card returned error - 0000 at 203/13367
Disconnected

Do you hve another card-reder or another PC to try ?

yes sure , smart card now is in another reader
and i can use other pc

thanks all ok
 

thanks great support
appreciate it:)

=== DongleManager [Infinity] v1.80 [5/18/2020 23:41:18] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000BAD27F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DCF8BAD2
Firmware version: 0143.02
=== Process started: 5/18/2020 23:41:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Plz help anyone

What tools do you use to damage dongle ?

=== DongleManager [Infinity] v1.80 [5/21/2020 20:12:12] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0006706C08771292
=== Process started: 5/21/2020 20:12:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to infinity box support

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Hi, Infinity Team, i hace a problem with my dongle, here is teh log

Thanks in advance

=== DongleManager [Infinity] v1.80 [5/21/2020 21:01:49] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0006706C08771292
=== Process started: 5/21/2020 21:01:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 6700/8848
Error upgrading applets:
Card returned error - 0000 at 6700/8848
Disconnected

Dongle identification data damaged

What is your dongle S/N ?