Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

=== DongleManager [Infinity] v1.80 [5/26/2020 17:53:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00011C6F21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FC7A1C6F
Firmware version: 0143.02
=== Process started: 5/26/2020 17:53:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,


Fix PC as per instruction - https://www.infinity-box.com/news/?r=3999 or use CM2MT2 v2.11

After that update dongle firmware with DongleManager to fix "misconfiguration" message

I did all this
But it still didn't work
test other pc not ok

What is "still didn't work" means ? explain it !

I did all this
I even updated it with Dangler Manager
But he still warns
I also changed Windows to make sure
But he continues to warn
smart card misconfiguration

There is a software conflict with this app:
c:\program files\via xhci uasp utility\usb3monitor.exe


Fix PC as per instruction - https://www.infinity-box.com/news/?r=3999

After that update dongle firmware with DongleManager to fix "misconfiguration" message

plz help me.
=== DongleManager [Infinity] v1.80 [05/27/2020 12:21:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0103827A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CF9C827A
Firmware version: 0143.02
=== Process started: 05/27/2020 12:21:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

i update my card because new mtk sw. cant run. after update with dongle manager but the problem remained. 0137.02 firmware this card. dont run new sw. why? thanks!

Hello,


Fix PC as per instruction - https://www.infinity-box.com/news/?r=3999 or use CM2MT2 v2.11

After that update dongle firmware with DongleManager to fix "misconfiguration" message

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

=== DongleManager [Infinity] v1.80 [2020-05-27 16:19:19] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000411717B14082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5F324117
Firmware version: 0139.02
=== Process started: 2020-05-27 16:19:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

dongle firmware version v0139 dongle firmware is out of date plz fixed it

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

please always post FIRST operation log text otherwise you make supporters confused !
now update dongle firmware.


Also I suggest you ask your users to register at this forum and let's they post their problem here.

=== DongleManager [Infinity] v1.80 [5/27/2020 19:26:14] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001169A21F34082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 208C169A
Firmware version: 0143.02
=== Process started: 5/27/2020 19:26:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact tle is http://www.infinity-box.com/support/?r=2

dongle is miss configaration plz fixed it