Hi,

Update it once again now.
Result ?

Have you installed SPECIAL drivers as per instruction ?

plz sir solve my problem
==== [5/21/2020 16:14:36] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [5/21/2020 16:14:39] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032980FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 355B2980
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
- 0B: #11
- 0E: #14
=> Options:
- Infinity-Box/Dongle
- Infinity SM
- hua
- avator
=== DongleManager [Infinity] v1.80 [5/21/2020 16:14:59] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032980FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 355B2980
Firmware version: 0143.02
=== Process started: 5/21/2020 16:15:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

==== [5/21/2020 23:00:16] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [5/21/2020 23:00:20] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032980FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 355B2980
Firmware version: 0143.02
=== Process started: 5/21/2020 23:00:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Please attach here fault.bin file from Infinity CM2MT2 software folder

Sir do not have fault.bin file but its problem after install 2.10 then uninstall and all folder again setup install same error after we do update firmware this one problem..

BEST Dongle Problem
 

My BEST Dongle not working i Tried to update with Dongle manger
now i m Facing this Problem kindly help me in this matter
here is Log

=== DongleManager [Infinity] v1.80 [5/22/2020 12:03:39] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102976910321292
=== Process started: 5/22/2020 12:03:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

THANKS IN ADVANCE
INFINITY TEAM

Please update PC as per instruction - https://www.infinity-box.com/news/?r=3999
After that update dongle firmare with DongleManager to fix "misconfiguration" message

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Thanks
INFINITY TEAM
My Dongle Alive Back

It is very important to use special drivers for this FT2000 card-reader for card update process !

please help me

=== DongleManager [Infinity] v1.80 [5/22/2020 14:37:47] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00013780162D4082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 623C3780
Firmware version: 0122.02
=== Process started: 5/22/2020 14:37:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hi,


Fix PC as per instruction - https://www.infinity-box.com/news/?r=3999
After that update dongle firmware with DongleManager to fix "misconfiguration" message

== DongleManager [Infinity] v1.80 [5/22/2020 17:27:25] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021E8C00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9C6C1E8C
Firmware version: 0143.02
=== Process started: 5/22/2020 17:27:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

pls quick solution sn.9C6C1E8C
probleem .Server answer:[0031] Dongle identification data damaged.

pls quick solution

=== DongleManager [Infinity] v1.80 [5/22/2020 17:50:42] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021E8C00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9C6C1E8C
Firmware version: 0143.02
=== Process started: 5/22/2020 17:50:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

It's already answered, see your other thread

dongle update erroe after 2 month use covid plz help urgent
 

=== DongleManager [Infinity] v1.80 [5/23/2020 9:04:22] ===
Box/Dongle type selected: [BEST]
Card-Reader: SCM Microsystems Inc. SCR33x USB Smart Card Reader 0
HWID: 0102827B10321292
=== Process started: 5/23/2020 9:04:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2