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Reload this Page Smart-Card/Dongle/Box update problems and solutions
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Old 11-13-2020, 22:44   #691 (permalink)
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Quote:
Originally Posted by mikilo4uandi View Post
=== DongleManager [Infinity] v1.80 [11/13/2020 20:43:56] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000102F1CC74082
=== Process started: 11/13/2020 20:43:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
Hi,

Update it ONCE again now
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Old 12-17-2020, 11:26   #692 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.80 [06/15/2020 13:58:46] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000D7A91BD74082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0B81D7A9
Firmware version: 0143.02
=== Process started: 06/15/2020 13:58:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
fault.bin file has nothing with warranty !
fault.bin file has info how to fix PC of your user !

User can update dongle without fault.bin
in this case user may get problem again later
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Old 01-24-2021, 18:26   #693 (permalink)
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i can't update firmware v0147
i can't update firmware v0147
Quote:
=== DongleManager [Infinity] v1.81 [24/01/2021 19:22:42] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029E56FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 32C89E56
Firmware version: 0138.02
=== Process started: 24/01/2021 19:22:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card.

Smart-Card has latest firmware version or probably support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17
If it's expired contact to your seller and renew support - https://www.infinity-box.com/buy/
Attached Images
File Type: jpg cm2.jpg (73.7 KB, 4 views)
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Old 01-24-2021, 18:32   #694 (permalink)
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Quote:
Originally Posted by eno98 View Post
i can't update firmware v0147
Update dongle firmware once again now
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Old 01-24-2021, 18:41   #695 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Update dongle firmware once again now
update is done
thank you
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Old 01-24-2021, 22:13   #696 (permalink)
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I had a problem updating the SIM card, although I recently activated it, but it gives the following message
S/N: 7462732D


Expired: 18-Sep-2022; Support: Active
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Old 01-24-2021, 22:23   #697 (permalink)
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Quote:
Originally Posted by dr_moosavi View Post
I had a problem updating the SIM card, although I recently activated it, but it gives the following message
S/N: 7462732D


Expired: 18-Sep-2022; Support: Active
Hi,


Update it once again now, it should be Ok.
Result ?
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Old 01-26-2021, 13:55   #698 (permalink)
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=== DongleManager [Infinity] v1.81 [26.01.2021 15:54:57] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000E23AFF001982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 0049E23A
Firmware version: 0147.02
=== Process started: 26.01.2021 15:55:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 01-26-2021, 14:08   #699 (permalink)
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Quote:
Originally Posted by ferit View Post
=== DongleManager [Infinity] v1.81 [26.01.2021 15:54:57] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000E23AFF001982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 0049E23A
Firmware version: 0147.02
=== Process started: 26.01.2021 15:55:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

Please make step-by-step NOW:
- reboot PC
- update dongle with DongleManager
- delete fault.bin file (if any)

Before run Infinity CM2MT2 always close boot-helper installation package !
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Old 01-26-2021, 14:16   #700 (permalink)
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=== DongleManager [Infinity] v1.80 [2021-01-26 16:45:53] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0104977420881292
Box/Dongle found: [BEST]
Serial No (S/N): 91659774
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0147
=> Activations:
- 00: Infinity-Box/Dongle v0147
- 03: [BEST] v0122
- 0F: #15
=> Options:
- Infinity BEST
- Infinity BEST2
- amt
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Old 01-26-2021, 14:18   #701 (permalink)
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Quote:
Originally Posted by gsm-ok View Post
=== DongleManager [Infinity] v1.80 [2021-01-26 16:45:53] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0104977420881292
Box/Dongle found: [BEST]
Serial No (S/N): 91659774
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0147
=> Activations:
- 00: Infinity-Box/Dongle v0147
- 03: [BEST] v0122
- 0F: #15
=> Options:
- Infinity BEST
- Infinity BEST2
- amt
Hello,

Please make step-by-step NOW:
- reboot PC
- update dongle with DongleManager
- delete fault.bin file (if any)

Before run Infinity CM2MT2 always close boot-helper installation package !
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Old 01-27-2021, 07:53   #702 (permalink)
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=== DongleManager [Infinity] v1.81 [27-01-2021 12:22:53] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: FT SCR2000 0
HWID: 0000FC7612BF4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): C0E6FC76
Firmware version: 0147.02
=== Process started: 27-01-2021 12:22:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 01-27-2021, 07:54   #703 (permalink)
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=== DongleManager [Infinity] v1.81 [27-01-2021 12:24:35] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000FC7612BF4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): C0E6FC76
Firmware version: 0147.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0147
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0147
=> Options:
- Infinity-Box/Dongle [CM2]
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Old 01-27-2021, 07:56   #704 (permalink)
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plz help

=== DongleManager [Infinity] v1.81 [27-01-2021 12:24:35] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000FC7612BF4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): C0E6FC76
Firmware version: 0147.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0147
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0147
=> Options:
- Infinity-Box/Dongle [CM2]


=== DongleManager [Infinity] v1.81 [27-01-2021 12:22:53] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: FT SCR2000 0
HWID: 0000FC7612BF4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): C0E6FC76
Firmware version: 0147.02
=== Process started: 27-01-2021 12:22:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 01-27-2021, 11:28   #705 (permalink)
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Quote:
Originally Posted by poojadooj View Post
=== DongleManager [Infinity] v1.81 [27-01-2021 12:22:53] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: FT SCR2000 0
HWID: 0000FC7612BF4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): C0E6FC76
Firmware version: 0147.02
=== Process started: 27-01-2021 12:22:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

Please make step-by-step NOW:
- reboot PC
- update dongle with Infinity DongleManager.exe
- delete fault.bin file (if you have it in CM2 folder)

Before run Infinity CM2MT2 always close boot-helper installation package !
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