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Old 11-15-2016, 23:50   #286 (permalink)
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Quote:
Originally Posted by elbasha_1st View Post
yes this also was my email but I forget the password and I didn't sign in from a long time

[email protected]


You can use any other email instead of it

[email protected]

[email protected]

[email protected]


please help me , I am in dire need of dongle

I am sorry
It was
[email protected]

and I remembered the password
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Old 11-16-2016, 08:31   #287 (permalink)
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@elbasha_1st
you can contact to support with problem details from your registered e-mail address
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Old 11-16-2016, 09:10   #288 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
yes, update dongle now

dear infinity
i thank your for your help, my problem is not resolved after update correctly my drivers

Box/Dongle type selected: [BEST]
---------- Process started: 16/11/2016 08:56:32 ----------
DongleManager [Infinity-Box] v1.67 [16/11/2016 08:56:32]
PC HWID: 1DD98B76989973EE24D28F6EEBFAEF3B
Card-Reader: FT SCR2000 0
HWID: 00078D8508771292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Error upgrading applets:
Card returned error - 0000 at 8220/8558
Disconnected
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Old 11-16-2016, 10:13   #289 (permalink)
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hel me

DongleManager [Infinity-Box] v1.67 [11/16/2016 4:04:32 PM]
PC HWID: C7EE4767B3B7D9285DAC09DDC9141DEE
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00009F887CF94082
Type: Main Infinity-Box/Dongle S/N: C52C9F88 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 11-16-2016, 11:57   #290 (permalink)
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Database: ./FSCard.ini
Card-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Historical ATR bytes: 0080318065B0850201F312FFFE8290
Card Manager: A000000018434D00



Card with specified AID is not found

DongleManager [Infinity-Box] v1.67 [15-Nov-16 7:06:42 PM]
PC HWID: D58802BC5FB7C974FF5176D85A65D913
Scanning...
Dongle can't be found:
Card with specified AID is not found

Last edited by muzaffar shah g; 11-16-2016 at 12:05.
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Old 11-16-2016, 16:43   #291 (permalink)
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same sir

Quote:
Originally Posted by InfinitySupport View Post
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/16/2016 7:41:37 AM ----------
DongleManager [Infinity-Box] v1.67 [11/16/2016 7:41:37 AM]
PC HWID: 38BACE9C08A3569C0345A0234BFB6113
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00037CCB00001942
Type: Main Infinity-Box/Dongle S/N: B0DC7CCB Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 11-16-2016, 22:22   #292 (permalink)
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Quote:
Originally Posted by mimosa View Post
dear infinity
i thank your for your help, my problem is not resolved after update correctly my drivers

Box/Dongle type selected: [BEST]
---------- Process started: 16/11/2016 08:56:32 ----------
DongleManager [Infinity-Box] v1.67 [16/11/2016 08:56:32]
PC HWID: 1DD98B76989973EE24D28F6EEBFAEF3B
Card-Reader: FT SCR2000 0
HWID: 00078D8508771292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Error upgrading applets:
Card returned error - 0000 at 8220/8558
Disconnected
Do you have another PC or another box or card-reader ?
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Old 11-16-2016, 22:23   #293 (permalink)
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Quote:
Originally Posted by jayakusniadi View Post
DongleManager [Infinity-Box] v1.67 [11/16/2016 4:04:32 PM]
PC HWID: C7EE4767B3B7D9285DAC09DDC9141DEE
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00009F887CF94082
Type: Main Infinity-Box/Dongle S/N: C52C9F88 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

What to do - http://www.infinity-box.com/support/?r=4
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Old 11-16-2016, 22:25   #294 (permalink)
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Quote:
Originally Posted by muzaffar shah g View Post
Database: ./FSCard.ini
Card-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Historical ATR bytes: 0080318065B0850201F312FFFE8290
Card Manager: A000000018434D00



Card with specified AID is not found

DongleManager [Infinity-Box] v1.67 [15-Nov-16 7:06:42 PM]
PC HWID: D58802BC5FB7C974FF5176D85A65D913
Scanning...
Dongle can't be found:
Card with specified AID is not found
- Download CardID software - http://www.infinity-box.com/support/?r=7
- Run CardID
- Select Card-Reader
- Click to "Read" button
Post text.
DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-16-2016, 22:27   #295 (permalink)
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Quote:
Originally Posted by mohsin javed View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/16/2016 7:41:37 AM ----------
DongleManager [Infinity-Box] v1.67 [11/16/2016 7:41:37 AM]
PC HWID: 38BACE9C08A3569C0345A0234BFB6113
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00037CCB00001942
Type: Main Infinity-Box/Dongle S/N: B0DC7CCB Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 11-17-2016, 01:33   #296 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Do you have another PC or another box or card-reader ?
Yes ,i have many boxes & pcs
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Old 11-17-2016, 07:25   #297 (permalink)
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Quote:
Originally Posted by mimosa View Post
Yes ,i have many boxes & pcs
Insert smart-card into another dongle (card-reader) and update it once again.
e-gate card reader is not suitable for your card but other should be Ok.
The best results for today is with Alcor card-readers.
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Old 11-17-2016, 08:20   #298 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Insert smart-card into another dongle (card-reader) and update it once again.
e-gate card reader is not suitable for your card but other should be Ok.
The best results for today is with Alcor card-readers.
update done . i thank your infinitly, infinity is the best it's a reality
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Old 11-17-2016, 10:43   #299 (permalink)
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Originally Posted by muzaffar shah g View Post
Database: ./FSCard.ini
Card-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Historical ATR bytes: 0080318065B0850201F312FFFE8290
Card Manager: A000000018434D00
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Old 11-18-2016, 09:05   #300 (permalink)
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==== [11/17/2016 11:45:33 PM] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0000CDC012BF4082
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/17/2016 11:46:05 PM ----------
DongleManager [Infinity-Box] v1.67 [11/17/2016 11:46:05 PM]
PC HWID: BAF42D0B4CEDB99702B56FFB383782FC
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000CDC012BF4082
Type: Main Infinity-Box/Dongle S/N: B8BBCDC0 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should make "Registration" procedure before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Registration failed, Token `0:B8BBCDC0`
Contact to http://www.infinity-box.com/support/?r=2


need help pls
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