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09-06-2020, 10:50
| #4216 (permalink) |
| Junior Member Join Date: Feb 2011
Posts: 1
Member: 1511429 Status: Offline Thanks Meter: 0 | Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002A756FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 34FBA756 Firmware version: 0145.02 === Process started: 06.09.2020 13:43:42 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. |
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09-06-2020, 10:59
| #4217 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
There is a software conflict with the next application(s): C:\program files (x86)\intel\bluetooth\devmonsrv.exe C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files\via xhci uasp utility\usb3monitor.exe What to do: 1. Delete or rename files (see above) 2. Reboot PC 3. Delete fault.bn file 4. Update dongle firmware with DongleManager now 5. Run Infinity software. | |
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09-06-2020, 11:03
| #4218 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Insert smart-card into Alcor card reader and update it now ONCE | |
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01-26-2021, 16:37
| #4219 (permalink) |
| No Life Poster   Join Date: Mar 2009 Location: Maqsood Mobile Software Age: 36
Posts: 680
Member: 996594 Status: Offline Thanks Meter: 777 | cm2 help === DongleManager [Infinity] v1.81 [1/26/2021 20:37:49] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00006A3A200A4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 03DB6A3A Firmware version: 0147.02 === Process started: 1/26/2021 20:37:50 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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01-26-2021, 16:38
| #4220 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Please make step-by-step NOW: - reboot PC - update dongle with DongleManager - delete fault.bin file (if any) Before run Infinity CM2MT2 always close boot-helper installation package ! | |
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02-21-2021, 18:21
| #4221 (permalink) |
| Junior Member  Join Date: Dec 2009 Location: Rajakhera, Dholpur, Rajasthan
Posts: 37
Member: 1176693 Status: Offline Thanks Meter: 10 | update error === DongleManager [Infinity] v1.81 [21-02-2021 22:50:10] === Box/Dongle type selected: Infinity [BEST] Card-Reader: FT SCR2000 0 HWID: 0009748418201292 === Process started: 21-02-2021 22:50:10 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 |
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02-21-2021, 23:20
| #4222 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6  Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Update dongle with Infinity DongleManager.exe  OR 1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader  -  -  2. Update dongle with Infinity DongleManager.exe More info is here - https://www.infinity-box.com/support/?r=100129 | |
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05-27-2021, 08:35
| #4223 (permalink) |
| No Life Poster Join Date: Mar 2009 Location: Maqsood Mobile Software Age: 36
Posts: 680
Member: 996594 Status: Offline Thanks Meter: 777 |  Help === DongleManager [Infinity] v1.81 [5/27/2021 12:31:57] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 2 HWID: 00006A3A200A4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 03DB6A3A Firmware version: 0147.02 === Process started: 5/27/2021 12:31:58 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2  |
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05-27-2021, 09:29
| #4224 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2  2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder)  5. Run Infinity exe | |
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05-27-2021, 13:48
| #4225 (permalink) |
| Freak Poster Join Date: Mar 2009 Location: Bayelsa State, Nigeria
Posts: 124
Member: 997641 Status: Offline Thanks Meter: 12 | CARD PROBLEM PLS RESOLVE DongleManager [Infinity] v1.81 [27/05/2021 13:32:51] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00011E7421F34082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 35EB1E74 Firmware version: 0148.02 === Process started: 27/05/2021 13:32:52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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05-27-2021, 17:59
| #4226 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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