Smart-Card/Dongle/Box update Problems and Solutions - Page 62 - GSM-Forum

Ravuthcambo · 02-12-2017, 16:33

DongleManager [Infinity-Box] v1.67 [2/12/2017 10:32:00 PM]
PC HWID: 5CB35581F651F67275BC50232C6DECC1
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007825B10321292
Box/Dongle Serial No (S/N): 8894825B
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0122

We are waiting the team to help really soryy for this comment Cause i still cant use it When i run alway said u must active from online service .

YellowBoss · 02-12-2017, 23:58

Quote:

Originally Posted by Ravuthcambo

DongleManager [Infinity-Box] v1.67 [2/12/2017 10:32:00 PM]
PC HWID: 5CB35581F651F67275BC50232C6DECC1
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007825B10321292
Box/Dongle Serial No (S/N): 8894825B
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0122

We are waiting the team to help really soryy for this comment Cause i still cant use it When i run alway said u must active from online service .

we are still waiting and waiting your answer what software gives a problem.

youcgsm · 02-13-2017, 00:13

Quote:

Originally Posted by YellowBoss

First time when i run soft: "Dongle misconfiguration" second time: "dongle is blocked" ..... Plz what can i do now ?!

Hello,

What to do - http://www.infinity-box.com/support/?r=4[/QUOTE]

THANKS MY DEAR INFINITY TEAM.... its OK My Dongle back to Work.

Since 2004, I never saw a Realy Box Support as you

Ravuthcambo · 02-13-2017, 08:11

Yes i cant run this solfware : (InfinityBox_install_CM2MTK_v1.58 ,InfinityBox_install_CM2SPD_v1.22) When i open it said You have to active via online service i don't know how to this more.

rifaaq · 02-13-2017, 08:44

Check please.
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 13.02.2017 12:40:51 ----------
DongleManager [Infinity-Box] v1.67 [13.02.2017 12:40:51]
PC HWID: 311AE642DF9835B3ECE730BC0BBB13D2
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108AD7D147D1292
Type: [BEST] S/N: 6A1CAD7D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Applet Authentication
Socket Error # 10054
Connection reset by peer.

Tryed on 3 pc, antivirus is off.
What should we do now?
3 days - same error.

claudiucmy · 02-13-2017, 09:39

Quote:

Originally Posted by InfinityHelp

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader

If problem still exist this means it's a hardware problem and you need new Smart-Card.

i buy new card but with activations what is happening? is posibil replace (mtk,best,spt) ?

ynlzkptn · 02-13-2017, 10:57

Does not see the security card infinitybox.
I changed the card reader, did not see it again.
I have trouble with my card ..
InfinityBox, I'm wearing another card. no problem.

I have one more infinitybox. But it has not been activated.

I now have to buy all the activities again.
Or can we transfer the activities from the other box to the other box?

Kashif Khan · 02-13-2017, 10:58

Quote:

Originally Posted by InfinityHelp

do not use USB Fenix Card Reader !!!!!!!!!!!!!!!!!!!!!
use your Alcor reader and update dongle now

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 2/13/2017 1:55:16 AM ----------
DongleManager [Infinity-Box] v1.67 [2/13/2017 1:55:16 AM]
PC HWID: 312F1C1E7A2F0F0257359AE2CE257401
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003938410321292
Type: [BEST] S/N: 75A89384 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 2/13/2017 1:55:36 AM ----------
DongleManager [Infinity-Box] v1.67 [2/13/2017 1:55:36 AM]
PC HWID: 312F1C1E7A2F0F0257359AE2CE257401
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003938410321292
Box/Dongle Serial No (S/N): 75A89384
Firmware version: 0122.02
=> Activations:
- 00: Main Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> External Activations:
- SPT-Box
-----------------------------------
perfect
thank you so much

rifaaq · 02-13-2017, 12:56

Quote:

Originally Posted by rifaaq

Check please.
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 13.02.2017 12:40:51 ----------
DongleManager [Infinity-Box] v1.67 [13.02.2017 12:40:51]
PC HWID: 311AE642DF9835B3ECE730BC0BBB13D2
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108AD7D147D1292
Type: [BEST] S/N: 6A1CAD7D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Applet Authentication
Socket Error # 10054
Connection reset by peer.

Tryed on 3 pc, antivirus is off.
What should we do now?
3 days - same error.

Any answer from team?

vasgsm · 02-13-2017, 18:50

DongleManager [Infinity-Box] v1.67 [13.02.2017 19:38:50]
PC HWID: 6998CB076B55CF73D6602FB04D25E46A
Scanning...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000435C4FF021982
Box/Dongle is not found

rezamovahed · 02-14-2017, 11:21

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 2/14/2017 2:42:35 PM ----------
DongleManager [Infinity-Box] v1.64 [2/14/2017 2:42:35 PM]
PC HWID: 9F903165E3CD9CC476C152CF73382653
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0000C3237D314082
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to http://www.infinity-box.com/support/?r=2

don_joel · 02-14-2017, 12:50

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 2/14/2017 7:47:36 PM ----------
DongleManager [Infinity-Box] v1.67 [2/14/2017 7:47:36 PM]
PC HWID: 230E831843AF388D1322681C30006374
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000FED87CEC4082
Type: Main Infinity-Box/Dongle S/N: D9C3FED8 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

YellowBoss · 02-14-2017, 20:12

Quote:

Originally Posted by Ravuthcambo

Yes i cant run this solfware : (InfinityBox_install_CM2MTK_v1.58 ,InfinityBox_install_CM2SPD_v1.22) When i open it said You have to active via online service i don't know how to this more.

Please contact to your seller to discuss this problem. Only your seller can solve problen with this dongle S/N

YellowBoss · 02-14-2017, 20:13

Quote:

Originally Posted by rifaaq

Check please.
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 13.02.2017 12:40:51 ----------
DongleManager [Infinity-Box] v1.67 [13.02.2017 12:40:51]
PC HWID: 311AE642DF9835B3ECE730BC0BBB13D2
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108AD7D147D1292
Type: [BEST] S/N: 6A1CAD7D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Applet Authentication
Socket Error # 10054
Connection reset by peer.

Tryed on 3 pc, antivirus is off.
What should we do now?
3 days - same error.

it looks like it was answered via e-mail already. right ?

YellowBoss · 02-14-2017, 20:13

Quote:

Originally Posted by rifaaq

Any answer from team?

it looks like it was answered via e-mail already. right ?

02-12-2017, 16:33	#916 (permalink)
Ravuthcambo Freak Poster Join Date: Mar 2015 Location: Cambodia Posts: 101 Member: 2367218 Status: Offline Thanks Meter: 20	DongleManager [Infinity-Box] v1.67 [2/12/2017 10:32:00 PM] PC HWID: 5CB35581F651F67275BC50232C6DECC1 Scanning... Box/Dongle found: [BEST] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0007825B10321292 Box/Dongle Serial No (S/N): 8894825B Firmware version: 0122.02 "UK edition" status: Off Last launched Application: 0030 v.0225 => Activations: - 03: [BEST] v.0122 We are waiting the team to help really soryy for this comment Cause i still cant use it When i run alway said u must active from online service .

02-13-2017, 08:11	#919 (permalink)
Ravuthcambo Freak Poster Join Date: Mar 2015 Location: Cambodia Posts: 101 Member: 2367218 Status: Offline Thanks Meter: 20	Yes i cant run this solfware : (InfinityBox_install_CM2MTK_v1.58 ,InfinityBox_install_CM2SPD_v1.22) When i open it said You have to active via online service i don't know how to this more.

02-13-2017, 08:44	#920 (permalink)
rifaaq Freak Poster Join Date: Aug 2007 Location: gsmservice city Posts: 404 Member: 567810 Status: Offline Sonork: Xiaomi direct Thanks Meter: 30	Check please. Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 13.02.2017 12:40:51 ---------- DongleManager [Infinity-Box] v1.67 [13.02.2017 12:40:51] PC HWID: 311AE642DF9835B3ECE730BC0BBB13D2 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0108AD7D147D1292 Type: [BEST] S/N: 6A1CAD7D Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Identification check error: Applet Authentication Socket Error # 10054 Connection reset by peer. Tryed on 3 pc, antivirus is off. What should we do now? 3 days - same error.

02-13-2017, 10:57	#922 (permalink)
ynlzkptn Junior Member Join Date: Aug 2013 Posts: 11 Member: 1995971 Status: Offline Thanks Meter: 1	Does not see the security card infinitybox. I changed the card reader, did not see it again. I have trouble with my card .. InfinityBox, I'm wearing another card. no problem. I have one more infinitybox. But it has not been activated. I now have to buy all the activities again. Or can we transfer the activities from the other box to the other box?

02-13-2017, 18:50	#925 (permalink)
vasgsm Junior Member Join Date: Jan 2007 Posts: 7 Member: 435704 Status: Offline Thanks Meter: 0	DongleManager [Infinity-Box] v1.67 [13.02.2017 19:38:50] PC HWID: 6998CB076B55CF73D6602FB04D25E46A Scanning... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000435C4FF021982 Box/Dongle is not found

02-14-2017, 11:21	#926 (permalink)
rezamovahed Major Poster Join Date: Apr 2015 Posts: 48 Member: 2385252 Status: Offline Thanks Meter: 2	Box/Dongle type selected: Main Infinity-Box/Dongle ---------- Process started: 2/14/2017 2:42:35 PM ---------- DongleManager [Infinity-Box] v1.64 [2/14/2017 2:42:35 PM] PC HWID: 9F903165E3CD9CC476C152CF73382653 Card-Reader: USB CCID Smart Card Reader 0 HWID: 0000C3237D314082 Type: Main Infinity-Box/Dongle S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to http://www.infinity-box.com/support/?r=2

02-14-2017, 12:50	#927 (permalink)
don_joel Junior Member Join Date: Dec 2009 Location: commonwealth,quezon,city Age: 34 Posts: 28 Member: 1192781 Status: Offline Sonork: don_joel Thanks Meter: 4	Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 2/14/2017 7:47:36 PM ---------- DongleManager [Infinity-Box] v1.67 [2/14/2017 7:47:36 PM] PC HWID: 230E831843AF388D1322681C30006374 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000FED87CEC4082 Type: Main Infinity-Box/Dongle S/N: D9C3FED8 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !