Smart-Card/Dongle/Box update Problems and Solutions - Page 226 - GSM-Forum

InfinityHelp · 07-18-2018, 10:10

Quote:

Originally Posted by masterspargo

plz solved this
== DongleManager [Infinity] v1.72 [7/18/2018 12:46:09] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 00014A11FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 03E24A11
Firmware version: 0136.02
=== Process started: 7/18/2018 12:46:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Try to update it once again now.
But if problem still exists it means your smart-card has a HW problem. Your smart0card is from year 2007, it's 11 years old !

sadiqabdul · 07-19-2018, 09:51

i activate sm-software but is stil showing dongle with sm activation is not found
and my oders activation are woking fine and show that is activate completed
MY DONGLE SERIA NO IS DB5C9866 PLS solution from sadiqphoneclinic/tech

sadiqabdul · 07-19-2018, 12:02

infinity dongle sm-activation is not woking and before i am using free but now i activated is showing dongle with sm-activation is not found and the dongle woking with all my activated software nomal is only sm-tool that i did last that is not woking my seria number
is DB5C9866 FROM SADIQPHONECLINIC THANKS

batare122 · 07-20-2018, 02:22

=== DongleManager [Infinity] v1.72 [7/20/2018 4:05:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108897A147D1292
=== Process started: 7/20/2018 4:05:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

batare122 · 07-20-2018, 02:27

=== DongleManager [Infinity] v1.72 [7/20/2018 4:05:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108897A147D1292
=== Process started: 7/20/2018 4:05:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 0108897A
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 1177
Serial Number: 0108897A
Batch Identifier: 147D
Module Fabricator: 1292
Module Packaging Date: 1249
IC Card Manufacturer: 2003
IC Em******* Date: 1249
Pre Personalizer: 2004
Pre Personalization Date: 1249
Pre Personalization Equipment Identifier: 00000019
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0108897A147D1292
GP Version: 2.1.1
SCP Version: 1, Option: 5

YellowBoss · 07-20-2018, 10:32

Quote:

Originally Posted by sadiqabdul

infinity dongle sm-activation is not woking and before i am using free but now i activated is showing dongle with sm-activation is not found and the dongle woking with all my activated software nomal is only sm-tool that i did last that is not woking my seria number
is DB5C9866 FROM SADIQPHONECLINIC THANKS

As I can see activation was completed well time ago and dongle updated well. is it Ok now ?

YellowBoss · 07-20-2018, 10:33

Quote:

Originally Posted by batare122

=== DongleManager [Infinity] v1.72 [7/20/2018 4:05:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108897A147D1292
=== Process started: 7/20/2018 4:05:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

You have got an answer already via e-mail or in other forum thread.

masudtel · 07-23-2018, 13:57

=== DongleManager [Infinity] v1.72 [7/23/2018 18:55:17] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001382C1BD74082
=== Process started: 7/23/2018 18:55:17 ===
Connecting to server
Connection to server failedSocket Error # 11001
Host not found.

masudtel · 07-23-2018, 14:08

=== DongleManager [Infinity] v1.72 [7/23/2018 19:07:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001382C1BD74082
=== Process started: 7/23/2018 19:07:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

smart card not found

help me what can i do now dear

InfinityHelp · 07-23-2018, 16:55

Quote:

Originally Posted by masudtel

=== DongleManager [Infinity] v1.72 [7/23/2018 19:07:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001382C1BD74082
=== Process started: 7/23/2018 19:07:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

smart card not found

help me what can i do now dear

Update dongle once again now

Jhilon · 07-27-2018, 08:52

Quote:

Originally Posted by InfinityHelp

Hello,

- Run DongleManager
- Update Dongle firmware

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

thx sir my problam solved

kopetsikopet · 07-27-2018, 16:34

=== DongleManager [Infinity] v1.72 [7/27/2018 22:28:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0004785EFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4685785E
Firmware version: 0136.02
=== Process started: 7/27/2018 22:28:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

help me please my problem mr

InfinityHelp · 07-29-2018, 22:32

Quote:

Originally Posted by kopetsikopet

=== DongleManager [Infinity] v1.72 [7/27/2018 22:28:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0004785EFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4685785E
Firmware version: 0136.02
=== Process started: 7/27/2018 22:28:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

help me please my problem mr

Hello,

- Run DongleManager
- Update Dongle firmware

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

sanjibe121 · 07-30-2018, 09:59

DongleManager [Infinity] v1.70 [7/30/2018 14:57:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A3A600001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BC5FA3A6
Firmware version: 0137.02
=== Process started: 7/30/2018 14:57:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

**InfinitySupport** · 07-30-2018, 10:03

Quote:

Originally Posted by sanjibe121

DongleManager [Infinity] v1.70 [7/30/2018 14:57:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A3A600001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BC5FA3A6
Firmware version: 0137.02
=== Process started: 7/30/2018 14:57:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

07-19-2018, 09:51	#3377 (permalink)
sadiqabdul Junior Member Join Date: May 2016 Posts: 6 Member: 2573174 Status: Offline Thanks Meter: 0	infinity dongle sm- software activation problem i activate sm-software but is stil showing dongle with sm activation is not found and my oders activation are woking fine and show that is activate completed MY DONGLE SERIA NO IS DB5C9866 PLS solution from sadiqphoneclinic/tech

07-30-2018, 09:59	#3389 (permalink)
sanjibe121 Freak Poster Join Date: Jul 2012 Posts: 312 Member: 1784273 Status: Offline Sonork: 100.1618700 Thanks Meter: 43	dongle misconfigaration DongleManager [Infinity] v1.70 [7/30/2018 14:57:42] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003A3A600001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): BC5FA3A6 Firmware version: 0137.02 === Process started: 7/30/2018 14:57:46 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

07-19-2018, 12:02	#3378 (permalink)
sadiqabdul Junior Member Join Date: May 2016 Posts: 6 Member: 2573174 Status: Offline Thanks Meter: 0	infinity dongle sm-activation is not woking and before i am using free but now i activated is showing dongle with sm-activation is not found and the dongle woking with all my activated software nomal is only sm-tool that i did last that is not woking my seria number is DB5C9866 FROM SADIQPHONECLINIC THANKS

07-20-2018, 02:22	#3379 (permalink)
batare122 Junior Member Join Date: Dec 2007 Posts: 23 Member: 643036 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.72 [7/20/2018 4:05:14] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0108897A147D1292 === Process started: 7/20/2018 4:05:14 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

07-20-2018, 02:27	#3380 (permalink)
batare122 Junior Member Join Date: Dec 2007 Posts: 23 Member: 643036 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.72 [7/20/2018 4:05:14] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0108897A147D1292 === Process started: 7/20/2018 4:05:14 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 Card-Reader: FT SCR2000 0 ATR: 3B7D95000080318065B0831148C883009000 Card Manager: A000000018434D00 SerialNumber: 0108897A ROM: Integrated Circuit Fabricator: 4250 Integrated Circuit Type: 3272 OS: Identifier: 1291 Release Date: 6181 Release Level: 0700 EEPROM: Fabrication Date: 1177 Serial Number: 0108897A Batch Identifier: 147D Module Fabricator: 1292 Module Packaging Date: 1249 IC Card Manufacturer: 2003 IC Em******* Date: 1249 Pre Personalizer: 2004 Pre Personalization Date: 1249 Pre Personalization Equipment Identifier: 00000019 Personalizer: 0000 Personalization Date: 0000 Personalization Equipment Identifier: 00000000 m_iopCard.Serial: 0108897A147D1292 GP Version: 2.1.1 SCP Version: 1, Option: 5

07-23-2018, 13:57	#3383 (permalink)
masudtel No Life Poster Join Date: Sep 2007 Posts: 1,219 Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552	=== DongleManager [Infinity] v1.72 [7/23/2018 18:55:17] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0001382C1BD74082 === Process started: 7/23/2018 18:55:17 === Connecting to server Connection to server failedSocket Error # 11001 Host not found.

07-23-2018, 14:08	#3384 (permalink)
masudtel No Life Poster Join Date: Sep 2007 Posts: 1,219 Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552	=== DongleManager [Infinity] v1.72 [7/23/2018 19:07:30] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0001382C1BD74082 === Process started: 7/23/2018 19:07:30 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 smart card not found help me what can i do now dear

07-27-2018, 16:34	#3387 (permalink)
kopetsikopet Freak Poster Join Date: Dec 2007 Location: majenang-cilacap Posts: 111 Member: 657603 Status: Offline Thanks Meter: 19	=== DongleManager [Infinity] v1.72 [7/27/2018 22:28:20] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0004785EFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 4685785E Firmware version: 0136.02 === Process started: 7/27/2018 22:28:24 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 help me please my problem mr