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09-16-2018, 11:04 | #3511 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
- Run DongleManager - Update Dongle firmware now IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
The Following User Says Thank You to InfinityHelp For This Useful Post: |
09-16-2018, 11:48 | #3512 (permalink) | |
Freak Poster Join Date: Nov 2007
Posts: 352
Member: 630431 Status: Offline Sonork: 100.1612755 Thanks Meter: 99 | Quote:
Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Error securing session: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Contact to http://www.infinity-box.com/support/?r=2 for details. Your account will be suspended to avoid permanent Smart-Card damage. | |
09-16-2018, 15:38 | #3513 (permalink) |
Junior Member Join Date: Mar 2013
Posts: 30
Member: 1903107 Status: Offline Sonork: 12345 Thanks Meter: 2 | I already did but same result ls fix === DongleManager [Infinity] v1.72 [9/16/2018 16:47:36] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00005ECB18164082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 308C5ECB Firmware version: 0137.02 === Process started: 9/16/2018 16:47:37 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
The Following User Says Thank You to ibnbazooka For This Useful Post: |
09-16-2018, 17:22 | #3514 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
we have asked you yto read instrtuction and fix your PC. do it now - http://www.infinity-box.com/support/?r=4 this time we do not allow ou to update card before you report about your steps. waiting.... | |
09-16-2018, 17:26 | #3515 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Insert smart-card into ORIGINAL Infinity-Box hardware or use separate e-gate card reader ! Update ONE more time. If you do not follow the instruction your card will be damaged ! result ? | |
The Following User Says Thank You to InfinityHelp For This Useful Post: |
09-16-2018, 19:04 | #3516 (permalink) |
Freak Poster Join Date: Nov 2007
Posts: 352
Member: 630431 Status: Offline Sonork: 100.1612755 Thanks Meter: 99 | Done ==== [9/16/2018 22:58:11] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [9/16/2018 22:58:39] === Searching... Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 50FC380A Firmware version: 0130.02 "UK Edition" status: On Last launched Application: 0031 v.0119 => Activations: - 00: Infinity-Box/Dongle v.0130 === DongleManager [Infinity] v1.72 [9/16/2018 22:58:49] === Searching... Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 50FC380A Firmware version: 0130.02 "UK Edition" status: Off Last launched Application: 0031 v.0119 => Activations: - 00: Infinity-Box/Dongle v.0130 === DongleManager [Infinity] v1.72 [9/16/2018 22:59:07] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 50FC380A Firmware version: 0130.02 === Process started: 9/16/2018 22:59:11 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 48 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 9/16/2018 23:00:25 === === DongleManager [Infinity] v1.72 [9/16/2018 23:00:25] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 50FC380A Firmware version: 0128.02 => Activations: - 00: Infinity-Box/Dongle v.0128 |
09-16-2018, 19:22 | #3517 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
also you can update your card again now to get back firmware version 0130 | |
09-16-2018, 20:09 | #3518 (permalink) | |
Junior Member Join Date: Mar 2013
Posts: 30
Member: 1903107 Status: Offline Sonork: 12345 Thanks Meter: 2 | Quote:
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09-17-2018, 12:24 | #3520 (permalink) | |
Insane Poster Join Date: Aug 2010 Location: Spain , Madrid .
Posts: 72
Member: 1360157 Status: Offline Sonork: 623-221-328 Thanks Meter: 3 | Please help me, my dongle when you start writing Dongle misconfiguration. info dongle manager. Quote:
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09-17-2018, 14:19 | #3521 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 OR 1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: 2. Run DongleManager 3. Update Dongle firmware IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
The Following User Says Thank You to InfinityHelp For This Useful Post: |
09-17-2018, 15:01 | #3522 (permalink) | |
Insane Poster Join Date: Aug 2010 Location: Spain , Madrid .
Posts: 72
Member: 1360157 Status: Offline Sonork: 623-221-328 Thanks Meter: 3 | Quote:
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09-20-2018, 09:08 | #3523 (permalink) |
Freak Poster Join Date: Nov 2007
Posts: 352
Member: 630431 Status: Offline Sonork: 100.1612755 Thanks Meter: 99 | Your account is temporary suspended befor renew my dongle i try to chek update same error plz solve agen sir now my dongl is actvation done for 1 year Serial No (S/N): 50FC380A Firmware version: 0128.02 === Process started: 9/20/2018 13:04:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
09-20-2018, 16:06 | #3524 (permalink) | |
No Life Poster Join Date: Feb 2017 Location: Quelimane Mz Age: 26
Posts: 2,210
Member: 2680008 Status: Offline Thanks Meter: 1,640 | Quote:
- If not work Your smart card is damaged and cannot be update anymore and need to be replaced! | |
09-21-2018, 00:45 | #3525 (permalink) |
Junior Member Join Date: Dec 2007 Location: Honduras
Posts: 16
Member: 651570 Status: Offline Thanks Meter: 5 | Probably last attempt was interrupted or wrong Smart-Card connected. === DongleManager [Infinity] v1.72 [20/09/2018 17:43:39] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001D95100001942 === Process started: 20/09/2018 17:43:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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