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Old 09-16-2018, 11:04   #3511 (permalink)
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Quote:
Originally Posted by irfan_shahzad View Post
=== DongleManager [Infinity] v1.70 [9/16/2018 13:49:49] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0130.02
=== Process started: 9/16/2018 13:49:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 09-16-2018, 11:48   #3512 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
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Old 09-16-2018, 15:38   #3513 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Update dongle firmware now.
I already did but same result ls fix

=== DongleManager [Infinity] v1.72 [9/16/2018 16:47:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005ECB18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 308C5ECB
Firmware version: 0137.02
=== Process started: 9/16/2018 16:47:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 09-16-2018, 17:22   #3514 (permalink)
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Quote:
Originally Posted by ibnbazooka View Post
I already did but same result ls fix

=== DongleManager [Infinity] v1.72 [9/16/2018 16:47:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005ECB18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 308C5ECB
Firmware version: 0137.02
=== Process started: 9/16/2018 16:47:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
again ?
we have asked you yto read instrtuction and fix your PC.
do it now - http://www.infinity-box.com/support/?r=4
this time we do not allow ou to update card before you report about your steps.
waiting....
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Old 09-16-2018, 17:26   #3515 (permalink)
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Quote:
Originally Posted by irfan_shahzad View Post
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
Probably your card is damaged but let's try this now:
Insert smart-card into ORIGINAL Infinity-Box hardware or use separate e-gate card reader !
Update ONE more time.
If you do not follow the instruction your card will be damaged !
result ?
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Old 09-16-2018, 19:04   #3516 (permalink)
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Done

==== [9/16/2018 22:58:11] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [9/16/2018 22:58:39] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0130.02
"UK Edition" status: On
Last launched Application: 0031 v.0119
=> Activations:
- 00: Infinity-Box/Dongle v.0130
=== DongleManager [Infinity] v1.72 [9/16/2018 22:58:49] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0130.02
"UK Edition" status: Off
Last launched Application: 0031 v.0119
=> Activations:
- 00: Infinity-Box/Dongle v.0130
=== DongleManager [Infinity] v1.72 [9/16/2018 22:59:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0130.02
=== Process started: 9/16/2018 22:59:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 48 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 9/16/2018 23:00:25 ===
=== DongleManager [Infinity] v1.72 [9/16/2018 23:00:25] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0128.02
=> Activations:
- 00: Infinity-Box/Dongle v.0128
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Old 09-16-2018, 19:22   #3517 (permalink)
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Quote:
Originally Posted by irfan_shahzad View Post
==== [9/16/2018 22:58:11] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [9/16/2018 22:58:39] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0130.02
"UK Edition" status: On
Last launched Application: 0031 v.0119
=> Activations:
- 00: Infinity-Box/Dongle v.0130
=== DongleManager [Infinity] v1.72 [9/16/2018 22:58:49] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0130.02
"UK Edition" status: Off
Last launched Application: 0031 v.0119
=> Activations:
- 00: Infinity-Box/Dongle v.0130
=== DongleManager [Infinity] v1.72 [9/16/2018 22:59:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0130.02
=== Process started: 9/16/2018 22:59:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 48 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 9/16/2018 23:00:25 ===
=== DongleManager [Infinity] v1.72 [9/16/2018 23:00:25] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0128.02
=> Activations:
- 00: Infinity-Box/Dongle v.0128
please don't use any more card-reader that gives so bad results, use only original card-reader !
also you can update your card again now to get back firmware version 0130
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Old 09-16-2018, 20:09   #3518 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
again ?
we have asked you yto read instrtuction and fix your PC.
do it now - http://www.infinity-box.com/support/?r=4
this time we do not allow ou to update card before you report about your steps.
waiting....
it was sony usb device manager I already un install it know pls unblock
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Old 09-16-2018, 21:32   #3519 (permalink)
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Quote:
Originally Posted by ibnbazooka View Post
it was sony usb device manager I already un install it know pls unblock
have you read instruction regarding error #57 well ?
pls read instruction once again, check your PC once again and tell me fixed now or not.
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Old 09-17-2018, 12:24   #3520 (permalink)
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Please help me, my dongle when you start writing Dongle misconfiguration.
info dongle manager.

Quote:
=== DongleManager [Infinity] v1.72 [17.09.2018 17:16:06] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0108A2871DCF1292
Box/Dongle found: [BEST]
Serial No (S/N): 84C9A287
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: Off
Last launched Application: 0030 v.0157
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F9F31333CE106ED
Thanks in advance.
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Old 09-17-2018, 14:19   #3521 (permalink)
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Quote:
Originally Posted by Alex-007 View Post
Please help me, my dongle when you start writing Dongle misconfiguration.
info dongle manager.



Thanks in advance.
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 09-17-2018, 15:01   #3522 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
Thank you, update card successful.
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Old 09-20-2018, 09:08   #3523 (permalink)
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Your account is temporary suspended

befor renew my dongle i try to chek update same error plz solve agen sir now my dongl is actvation done for 1 year Serial No (S/N): 50FC380A
Firmware version: 0128.02
=== Process started: 9/20/2018 13:04:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
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Old 09-20-2018, 16:06   #3524 (permalink)
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Quote:
Originally Posted by irfan_shahzad View Post
befor renew my dongle i try to chek update same error plz solve agen sir now my dongl is actvation done for 1 year Serial No (S/N): 50FC380A
Firmware version: 0128.02
=== Process started: 9/20/2018 13:04:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
update card ONLY ONCE from other PC (if you have it) or use another card-reader (if you have it)

- If not work Your smart card is damaged and cannot be update anymore and need to be replaced!
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Old 09-21-2018, 00:45   #3525 (permalink)
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Probably last attempt was interrupted or wrong Smart-Card connected.

=== DongleManager [Infinity] v1.72 [20/09/2018 17:43:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001D95100001942
=== Process started: 20/09/2018 17:43:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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