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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-08-2018, 23:18   #3571 (permalink)
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Not fault.bin New computer

Enviado de meu Moto Z (2) usando o Tapatalk
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Old 10-08-2018, 23:26   #3572 (permalink)
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Quote:
Originally Posted by jonathan rinke View Post
Not fault.bin New computer

Enviado de meu Moto Z (2) usando o Tapatalk
you had the same problem time ago. what was the problem reason ?
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Old 10-08-2018, 23:28   #3573 (permalink)
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Flexihub to remove

Enviado de meu Moto Z (2) usando o Tapatalk
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Old 10-08-2018, 23:55   #3574 (permalink)
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Quote:
Originally Posted by jonathan rinke View Post
Flexihub to remove

Enviado de meu Moto Z (2) usando o Tapatalk
removed or not yet ?
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Old 10-09-2018, 00:10   #3575 (permalink)
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remove ok

Quote:
Originally Posted by YellowBoss View Post
removed or not yet ?
yes remove all flexihub
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Old 10-09-2018, 00:29   #3576 (permalink)
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Quote:
Originally Posted by jonathan rinke View Post
yes remove all flexihub
I hope you don't use it with Infinity software any more because you can kill your dongle permanently.
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Old 10-09-2018, 00:39   #3577 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
I hope you don't use it with Infinity software any more because you can kill your dongle permanently.
I'm not using flexihub
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Old 10-11-2018, 14:53   #3578 (permalink)
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Hello, my dongle is dead after unsuccessful update.

==== [11/10/2018 15:30:54] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [11/10/2018 15:31:07] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
=== DongleManager [Infinity] v1.72 [11/10/2018 15:31:15] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
=== DongleManager [Infinity] v1.72 [11/10/2018 15:31:20] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029CE7FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 33079CE7
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
- 06: #6
- 07: #7
- 08: #8
=> External Activations:
- SPT
- GB-Key
- GB-Key (Activation)
=== DongleManager [Infinity] v1.72 [11/10/2018 15:32:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029CE7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 33079CE7
Firmware version: 0136.02
=== Process started: 11/10/2018 15:32:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 6A84 at 522/20116
Error upgrading applets:
Card returned error - 6A84 at 522/20116
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Old 10-11-2018, 15:04   #3579 (permalink)
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Quote:
Originally Posted by jonathan rinke View Post
I'm not using flexihub
attach here fault.bin file from software folder
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Old 10-11-2018, 15:05   #3580 (permalink)
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Quote:
Originally Posted by bobo07 View Post
Hello, my dongle is dead after unsuccessful update.

==== [11/10/2018 15:30:54] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [11/10/2018 15:31:07] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
=== DongleManager [Infinity] v1.72 [11/10/2018 15:31:15] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
=== DongleManager [Infinity] v1.72 [11/10/2018 15:31:20] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029CE7FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 33079CE7
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
- 06: #6
- 07: #7
- 08: #8
=> External Activations:
- SPT
- GB-Key
- GB-Key (Activation)
=== DongleManager [Infinity] v1.72 [11/10/2018 15:32:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029CE7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 33079CE7
Firmware version: 0136.02
=== Process started: 11/10/2018 15:32:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 6A84 at 522/20116
Error upgrading applets:
Card returned error - 6A84 at 522/20116
Update dongle firmware once again now
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Old 10-11-2018, 15:08   #3581 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Update dongle firmware once again now

=== DongleManager [Infinity] v1.72 [11/10/2018 16:08:02] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029CE7FF021982
=== Process started: 11/10/2018 16:08:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 10-12-2018, 17:30   #3582 (permalink)
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Smile

amigo paso esto cuando estaba actualizando y c fue la energia



=== DongleManager [Infinity] v1.70 [12/10/2018 11:26:34] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00021F8C00001942
=== Process started: 12/10/2018 11:26:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 10-12-2018, 20:15   #3583 (permalink)
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Posts: 29,245
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Quote:
Originally Posted by bobo07 View Post
=== DongleManager [Infinity] v1.72 [11/10/2018 16:08:02] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00029CE7FF021982
=== Process started: 11/10/2018 16:08:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
it's ok now, right ?
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Old 10-12-2018, 20:17   #3584 (permalink)
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Quote:
Originally Posted by isaacno View Post
amigo paso esto cuando estaba actualizando y c fue la energia



=== DongleManager [Infinity] v1.70 [12/10/2018 11:26:34] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00021F8C00001942
=== Process started: 12/10/2018 11:26:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Update dongle firmware once again now
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 10-12-2018, 20:18   #3585 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
it's ok now, right ?

Yes, now is all right after update. Thank you
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