Smart-Card/Dongle/Box update Problems and Solutions - Page 269 - GSM-Forum

rowshonjaman · 03-11-2019, 09:57

Quote:

Originally Posted by YellowBoss

- Connect dongle/box to PC
- Run DongleManager software - https://www.infinity-box.com/support/?r=5
- Read Box/Dongle serial number (S/N)

DO NOT send screenshot/video but copy/paste text from software window !

=== DongleManager [Infinity] v1.70 [3/11/2019 14:54:57] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001398A1F444082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): E9B7398A
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v.0137

please sir help me

menshaoui · 03-11-2019, 11:57

=== DongleManager [Infinity] v1.72 [11/03/2019 11:51:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003A67118201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): A543A671
Firmware version: 0122.02
=== Process started: 11/03/2019 11:51:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
plaes unlock my dangle

cerogsm · 03-12-2019, 20:17

=== DongleManager [Infinity] v1.72 [3/12/2019 20:14:08] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0005898B18201292
=== Process started: 3/12/2019 20:14:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 03-13-2019, 07:30

Quote:

Originally Posted by rowshonjaman

=== DongleManager [Infinity] v1.70 [3/11/2019 14:54:57] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001398A1F444082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): E9B7398A
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v.0137

please sir help me

This dongle is Ok.
Do you have any problem with it ?

InfinityHelp · 03-13-2019, 07:35

Quote:

Originally Posted by menshaoui

=== DongleManager [Infinity] v1.72 [11/03/2019 11:51:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003A67118201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): A543A671
Firmware version: 0122.02
=== Process started: 11/03/2019 11:51:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
plaes unlock my dangle

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

InfinityHelp · 03-13-2019, 07:45

Quote:

Originally Posted by cerogsm

=== DongleManager [Infinity] v1.72 [3/12/2019 20:14:08] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0005898B18201292
=== Process started: 3/12/2019 20:14:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

igorsimo · 03-13-2019, 09:40

HI
Would you be kind enough to delete two old activations that I do not use to make room for new ones?
I would like to delete:
-Micro-Box
-GB-Key
-GB-Key (Activation)

=== DongleManager [Infinity] v1.72 [3/13/2019 09:27:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 6
HWID: 0001DFB0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0761DFB0
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 06: #6
- 07: #7
- 08: #8
- 0D: #13
=> External Activations:
- SPT
- Micro-Box
- GB-Key
- GB-Key (Activation)

InfinityHelp · 03-14-2019, 09:07

Quote:

Originally Posted by igorsimo

HI
Would you be kind enough to delete two old activations that I do not use to make room for new ones?
I would like to delete:
-Micro-Box
-GB-Key
-GB-Key (Activation)

=== DongleManager [Infinity] v1.72 [3/13/2019 09:27:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 6
HWID: 0001DFB0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0761DFB0
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 06: #6
- 07: #7
- 08: #8
- 0D: #13
=> External Activations:
- SPT
- Micro-Box
- GB-Key
- GB-Key (Activation)

Hi,
It's no problem to remove it but we can not refund.
Also I am not sure is it will be possible in future to re-activate it.
Please confirm, do you really want to remove mentioned activations pernmanently ?

Also your card is from year 2005, iit's 14 years old. it's really old card and nobody knows how long it will be alive.

Probably best way to leave this old card "as is" and buy another new Infinity-Box/Dongle, it's much cheaper than box - https://www.infinity-box.com/price/

What is your final instruction ?

igorsimo · 03-14-2019, 09:41

I do not want a refund or reactivation of the mentioned ones. So you can freely delete them.
The activations I want to delete:
-Micro Box
-GB-Key
-GB-Key (Activation)

And I would like to ask if there is a possibility to just replace the old one for a new smart card while staying with the existing activations and serial number of the card? Or how it goes?

igorsimo · 03-14-2019, 09:44

And I do not know why my posts are duplicated, if you can wipe out repetitions.

InfinityHelp · 03-14-2019, 14:31

Quote:

Originally Posted by igorsimo

I do not want a refund or reactivation of the mentioned ones. So you can freely delete them.
The activations I want to delete:
-Micro Box
-GB-Key
-GB-Key (Activation)

And I would like to ask if there is a possibility to just replace the old one for a new smart card while staying with the existing activations and serial number of the card? Or how it goes?

"replacement" means new smart-card that costs almost the same as new Infinty-Box/Dongle. That's why my advice is - buy new Infinity-Box/Dongle if you want to get stable hardware becauce your old card may be faulty anytime (due to it's really old).
waiting for your final instruction.

igorsimo · 03-14-2019, 14:42

The activations I want to delete:
-Micro Box
-GB-Key
-GB-Key (Activation)

Badrian · 03-14-2019, 16:25

=== DongleManager [Infinity] v1.72 [14-Mar-19 17:22:02] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103746115BF1292
=== Process started: 14-Mar-19 17:22:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Sharopov · 03-15-2019, 05:22

Hi infinity TEAM, Please help me.

=== DongleManager [Infinity] v1.72 [15.03.2019 9:09:30] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0101A87020881292
=== Process started: 15.03.2019 9:09:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.

InfinityHelp · 03-15-2019, 10:02

Quote:

Originally Posted by igorsimo

The activations I want to delete:
-Micro Box
-GB-Key
-GB-Key (Activation)

you can update card with DongleManager now to remove it.

03-14-2019, 16:25	#4033 (permalink)
Badrian Junior Member Join Date: Nov 2003 Location: Timisoara Age: 49 Posts: 38 Member: 43216 Status: Offline Thanks Meter: 2	please help === DongleManager [Infinity] v1.72 [14-Mar-19 17:22:02] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0103746115BF1292 === Process started: 14-Mar-19 17:22:02 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

03-11-2019, 11:57	#4022 (permalink)
menshaoui Freak Poster Join Date: Nov 2009 Location: MOROCCO Posts: 251 Member: 1164285 Status: Offline Sonork: 100.1648187 Thanks Meter: 296	=== DongleManager [Infinity] v1.72 [11/03/2019 11:51:56] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0003A67118201292 Box/Dongle found: [BEST] Reading... Serial No (S/N): A543A671 Firmware version: 0122.02 === Process started: 11/03/2019 11:51:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 plaes unlock my dangle

03-12-2019, 20:17	#4023 (permalink)
cerogsm Insane Poster Join Date: Sep 2004 Location: Austria Linz Age: 42 Posts: 82 Member: 83772 Status: Offline Thanks Meter: 22	=== DongleManager [Infinity] v1.72 [3/12/2019 20:14:08] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0005898B18201292 === Process started: 3/12/2019 20:14:08 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

03-13-2019, 09:40	#4027 (permalink)
igorsimo Insane Poster Join Date: Mar 2005 Location: Backi Petrovac Posts: 67 Member: 129300 Status: Offline Thanks Meter: 20	HI Would you be kind enough to delete two old activations that I do not use to make room for new ones? I would like to delete: -Micro-Box -GB-Key -GB-Key (Activation) === DongleManager [Infinity] v1.72 [3/13/2019 09:27:36] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 6 HWID: 0001DFB0FF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 0761DFB0 Firmware version: 0137.02 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0137 - 03: [BEST] v.0122 - 05: Content Extractor v.0122 - 06: #6 - 07: #7 - 08: #8 - 0D: #13 => External Activations: - SPT - Micro-Box - GB-Key - GB-Key (Activation)

03-14-2019, 09:41	#4029 (permalink)
igorsimo Insane Poster Join Date: Mar 2005 Location: Backi Petrovac Posts: 67 Member: 129300 Status: Offline Thanks Meter: 20	I do not want a refund or reactivation of the mentioned ones. So you can freely delete them. The activations I want to delete: -Micro Box -GB-Key -GB-Key (Activation) And I would like to ask if there is a possibility to just replace the old one for a new smart card while staying with the existing activations and serial number of the card? Or how it goes?

03-14-2019, 09:44	#4030 (permalink)
igorsimo Insane Poster Join Date: Mar 2005 Location: Backi Petrovac Posts: 67 Member: 129300 Status: Offline Thanks Meter: 20	And I do not know why my posts are duplicated, if you can wipe out repetitions.

03-14-2019, 14:42	#4032 (permalink)
igorsimo Insane Poster Join Date: Mar 2005 Location: Backi Petrovac Posts: 67 Member: 129300 Status: Offline Thanks Meter: 20	The activations I want to delete: -Micro Box -GB-Key -GB-Key (Activation)

03-15-2019, 05:22	#4034 (permalink)
Sharopov Junior Member Join Date: Dec 2016 Location: Uzbekistan_Bukhara_Kogon Age: 32 Posts: 10 Member: 2667082 Status: Offline Thanks Meter: 0	Hi infinity TEAM, Please help me. === DongleManager [Infinity] v1.72 [15.03.2019 9:09:30] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0101A87020881292 === Process started: 15.03.2019 9:09:31 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail.