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pleas...
.................................................. ..............................................
=== DongleManager [Infinity] v1.72 [7. 2. 2020 8:57:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A11CFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1528A11C
Firmware version: 0138.02
=== Process started: 7. 2. 2020 8:57:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
.................................................. .......................................[/QUOTE]

Already answered in other thread

Card-Reader: FT SCR2000 0
HWID: 00011BBC21344082
Box/Dongle found: [BEST]
Serial No (S/N): 9BCC1BBC
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F889CCFC8903F4F

Hi,


Have you fixed your PC as per instruction by post #1 ?

=== DongleManager [Infinity] v1.72 [11/02/2020 18:27:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000014BA11384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): A14514BA
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7F799AFDD5D84281
Help me please.

fix your PC as per instruction by post #1and after that update dongle with DongleManager

find file fault.bin in folder with software and send it via e-mail to support:
help [at] infinity-box.com

i dont use in spy software or something like that

sorry no file in folder

plz read first post about error #57
is it clear now ?

What antivirus do you have installed at your PC ?

windowsdefender in windows 10 Pro

update dongle firmware now with DongleManager

thank you for support and good program

Have you fixed your PC as per instruction for error #57 ?