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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-21-2020, 08:23   #601 (permalink)
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You have proven not only a good business dealer but a good nature human ...Surely you will get more n more business in future .
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Old 07-28-2020, 06:24   #602 (permalink)
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Post Thanks

I really appreciate your kindness and support Thanks
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Old 07-29-2020, 14:32   #603 (permalink)
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support extension

dear sir

can i get support extensiom
pls reply

regards

=== DongleManager [Infinity] v1.80 [29/07/2020 18:59:05] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00015A7700001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 87195A77
Firmware version: 0138.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0138
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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Old 07-29-2020, 18:38   #604 (permalink)
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Quote:
Originally Posted by cellsafemobile View Post
dear sir

can i get support extensiom
pls reply

regards

=== DongleManager [Infinity] v1.80 [29/07/2020 18:59:05] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00015A7700001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 87195A77
Firmware version: 0138.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0138
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
Dear Sir,

Yes, sure. Your last support renew order for 2 years was 2017-Aug-16 and it was up to 2019-Aug-16
Now it's extended for 2 months up to 2019-Oct-16
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Old 08-01-2020, 10:35   #605 (permalink)
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Quote:
Originally Posted by syed tuqeer View Post
Hello Team,
Will be good if you give 6 month CM2 dongle support renewal (with affordable price) in current situation . (Only 1 time update ).
Thanks so much.
Hello Team,
Any news about 6 month update?
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Old 08-08-2020, 13:46   #606 (permalink)
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my infinity card sn is 039138BB8F and i renewed support on august 2019 and now i am showing expiry date 10 august 2020 and 2 months extension is not granted yet.
please infinity team allow me 2 months free support extension.
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Old 08-08-2020, 16:16   #607 (permalink)
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Quote:
Originally Posted by bherkund View Post
my infinity card sn is 039138BB8F and i renewed support on august 2019 and now i am showing expiry date 10 august 2020 and 2 months extension is not granted yet.
please infinity team allow me 2 months free support extension.
You already received 2 months free
your last support renew was done 2019-Jun-10


please attach here screenshot of your support renew order so we will be able to double check it here all together.
Waiting for your screenshot !
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 08-11-2020, 08:27   #608 (permalink)
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Quote:
Originally Posted by syed tuqeer View Post
Hello Team,
Any news about 6 month update?
Hello,
There is no such option yet.
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Old 08-11-2020, 08:28   #609 (permalink)
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Quote:
Originally Posted by bherkund View Post
my infinity card sn is 039138BB8F and i renewed support on august 2019 and now i am showing expiry date 10 august 2020 and 2 months extension is not granted yet.
please infinity team allow me 2 months free support extension.
Hello,
Have you checked your records about your last support renew order ?
Please confirm, I want to be sure with the date.
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Old 08-13-2020, 03:13   #610 (permalink)
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Can i kindly get free extension too?


==== [8/13/2020 2:07:56] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [8/13/2020 2:08:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00000E650EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B33A0E65
Firmware version: 0136.02
=== Process started: 8/13/2020 2:08:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 8/13/2020 2:08:24 ===
=== DongleManager [Infinity] v1.80 [8/13/2020 2:08:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00000E650EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B33A0E65
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v0136
=> Options:
- Infinity-Box/Dongle
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Old 08-13-2020, 09:36   #611 (permalink)
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Quote:
Originally Posted by hiroprotagonist View Post
Can i kindly get free extension too?
...
Serial No (S/N): B33A0E65
...
Yes, sure. Before extension support period for B33A0E65 was up to 2017-Oct-31 and it was extended for 2 months up to 2017-Dec-31



How to check support period - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
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Old 08-17-2020, 15:09   #612 (permalink)
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thanks to infinity team
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Old 08-21-2020, 22:20   #613 (permalink)
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no puedo obtener los 2 meses gratis, por favor!!!

=== DongleManager [Infinity] v1.80 [21/08/2020 15:20:32] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: SCM Microsystems Inc. SCR3310 v2.0 USB SC Reader 0
HWID: 0001D9A400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9393D9A4
Firmware version: 0137.02
=== Process started: 21/08/2020 15:20:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 08-22-2020, 09:31   #614 (permalink)
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Quote:
Originally Posted by thomyx View Post
no puedo obtener los 2 meses gratis, por favor!!!

=== DongleManager [Infinity] v1.80 [21/08/2020 15:20:32] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: SCM Microsystems Inc. SCR3310 v2.0 USB SC Reader 0
HWID: 0001D9A400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9393D9A4
Firmware version: 0137.02
=== Process started: 21/08/2020 15:20:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,
As I can see support period for this dongle was extended for 2 months already from 2018-Dec-16 to 2019-Feb-16 and as a result you was able to update dongle firmware from v0136 to v0137


How to check support period https://www.infinity-box.com/doc/?r=17
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Old 08-26-2020, 07:17   #615 (permalink)
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dear sir

can i get support extensiom
pls reply

regards


Searching...
Card-Reader: FT SCR2000 0
HWID: 000100CC7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DB4A00CC
Firmware version: 0144.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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