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07-29-2020, 14:32
| #603 (permalink) |
| Freak Poster  Join Date: Jun 2009 Location: india
Posts: 210
Member: 1053356 Status: Offline Sonork: 12345 Thanks Meter: 18 | support extension dear sir can i get support extensiom pls reply regards === DongleManager [Infinity] v1.80 [29/07/2020 18:59:05] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00015A7700001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 87195A77 Firmware version: 0138.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle v0138 - 07: #7 => Options: - Infinity-Box/Dongle - Infinity SM |
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07-29-2020, 18:38
| #604 (permalink) | |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Yes, sure. Your last support renew order for 2 years was 2017-Aug-16 and it was up to 2019-Aug-16 Now it's extended for 2 months up to 2019-Oct-16 | |
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08-01-2020, 10:35
| #605 (permalink) | |
| No Life Poster   Join Date: Dec 2007 Location: PAKISTAN
Posts: 8,860
Member: 654997 Status: Offline Sonork: 1613804(Don't Spam Plz) Thanks Meter: 4,073 | Quote:
Any news about 6 month update? | |
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08-08-2020, 13:46
| #606 (permalink) |
| No Life Poster  Join Date: Sep 2009 Location: pakistan
Posts: 1,388
Member: 1119917 Status: Offline Sonork: nedi Thanks Meter: 190 | my infinity card sn is 039138BB8F and i renewed support on august 2019 and now i am showing expiry date 10 august 2020 and 2 months extension is not granted yet. please infinity team allow me 2 months free support extension. |
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08-08-2020, 16:16
| #607 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
your last support renew was done 2019-Jun-10 please attach here screenshot of your support renew order so we will be able to double check it here all together. Waiting for your screenshot ! | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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08-11-2020, 08:28
| #609 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Have you checked your records about your last support renew order ? Please confirm, I want to be sure with the date. | |
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08-13-2020, 03:13
| #610 (permalink) |
| Freak Poster Join Date: Oct 2005 Location: Middle-Earth
Posts: 442
Member: 190274 Status: Offline Thanks Meter: 47 | Can i kindly get free extension too? ==== [8/13/2020 2:07:56] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.80 [8/13/2020 2:08:03] === Searching... Card-Reader: Generic EMV Smartcard Reader 1 HWID: 00000E650EFE4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): B33A0E65 Firmware version: 0136.02 === Process started: 8/13/2020 2:08:04 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 8/13/2020 2:08:24 === === DongleManager [Infinity] v1.80 [8/13/2020 2:08:24] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 1 HWID: 00000E650EFE4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): B33A0E65 Firmware version: 0136.02 => Activations: - 00: Infinity-Box/Dongle v0136 => Options: - Infinity-Box/Dongle |
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08-13-2020, 09:36
| #611 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
How to check support period - https://www.infinity-box.com/doc/?r=17 If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/ | |
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08-21-2020, 22:20
| #613 (permalink) |
| Junior Member Join Date: May 2012
Posts: 5
Member: 1756797 Status: Offline Thanks Meter: 1 | no puedo obtener los 2 meses gratis, por favor!!! === DongleManager [Infinity] v1.80 [21/08/2020 15:20:32] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: SCM Microsystems Inc. SCR3310 v2.0 USB SC Reader 0 HWID: 0001D9A400001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 9393D9A4 Firmware version: 0137.02 === Process started: 21/08/2020 15:20:34 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! |
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08-22-2020, 09:31
| #614 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
As I can see support period for this dongle was extended for 2 months already from 2018-Dec-16 to 2019-Feb-16 and as a result you was able to update dongle firmware from v0136 to v0137 How to check support period https://www.infinity-box.com/doc/?r=17 | |
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08-26-2020, 07:17
| #615 (permalink) |
| No Life Poster  Join Date: Apr 2015 Location: LOOLCANO Taba Day.
Posts: 1,882
Member: 2385819 Status: Offline Sonork: No More Used Thanks Meter: 827 | dear sir can i get support extensiom pls reply regards Searching... Card-Reader: FT SCR2000 0 HWID: 000100CC7CEC4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): DB4A00CC Firmware version: 0144.02 "UK Edition" status: On Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v0144 - 07: #7 => Options: - Infinity-Box/Dongle - Infinity SM |
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