Smart-Card/Dongle/Box update fixes and solutions - Page 18 - GSM-Forum

markrempillo · 06-16-2022, 17:13

> === DongleManager [Infinity] v1.91 [13/06/2022 14:53:19] ===
> Box/Dongle type selected: Infinity-Box/Dongle [CM2]
> Card-Reader: Alcor Micro USB Smart Card Reader 0
> HWID: 000125E121344082
> Box/Dongle found: Infinity-Box/Dongle [CM2]
> Reading...
> Serial No (S/N): F83925E1
> Firmware version: 0146.02
> === Started: 13/06/2022 14:53:20 ===
> Connecting to server...
> Connection successfully established
> Checking DongleManager version...
> DongleManager is up-to-date
> Checking Dongle Identification...
> Authenticating on server...
> Authentication stage error:
> Server answer: [0031] Dongle identification data damaged.
> Write to https://www.infinity-box.com/support/?r=2
> Disconnected
> Do you want to report an issue to Support?
>
> Box/Dongle type selected: Infinity-Box/Dongle [CM2]
> Box/Dongle misconfiguration
> Diagnostic code: 66
> 13-06-2022 16:52:58
> Username: 00F83925E1
> ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for report.log
> ==> Scan c:\InfinityBox\ for report.log
> ==> Scan c:\Program Files\ for report.log
> ==> Scan c:\Program Files (x86)\ for report.log
> Found files: 0
> ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for *.ibin.log
> ==> Scan c:\InfinityBox\ for *.ibin.log
> ==> Scan c:\Program Files\ for *.ibin.log
> ==> Scan c:\Program Files (x86)\ for *.ibin.log
> Found files: 0
> ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for fault.bin
> ==> Scan c:\InfinityBox\ for fault.bin
> ==> Scan c:\Program Files\ for fault.bin
> ==> Scan c:\Program Files (x86)\ for fault.bin
> Found files: 0
> No reports found
>
> please help team,. thanks in advance

votanduoc · 06-19-2022, 17:39

=== DongleManager [Infinity] v1.91 [6/19/2022 11:37:04 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00007BDC13114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 769E7BDC
Firmware version: 0153.02
=== Started: 6/19/2022 11:37:05 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

19-06-2022 23:38:29
Username: 00769E7BDC
==> Scan D:\Android\Box\InfinityBox\DongleManager\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan D:\Android\Box\InfinityBox\DongleManager\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan D:\Android\Box\InfinityBox\DongleManager\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

please hlep me , thank team support

InfinityHelp · 06-19-2022, 19:35

Quote:

Originally Posted by markrempillo

> === DongleManager [Infinity] v1.91 [13/06/2022 14:53:19] ===
> Box/Dongle type selected: Infinity-Box/Dongle [CM2]
> Card-Reader: Alcor Micro USB Smart Card Reader 0
> HWID: 000125E121344082
> Box/Dongle found: Infinity-Box/Dongle [CM2]
> Reading...
> Serial No (S/N): F83925E1
> Firmware version: 0146.02
> === Started: 13/06/2022 14:53:20 ===
> Connecting to server...
> Connection successfully established
> Checking DongleManager version...
> DongleManager is up-to-date
> Checking Dongle Identification...
> Authenticating on server...
> Authentication stage error:
> Server answer: [0031] Dongle identification data damaged.
> Write to https://www.infinity-box.com/support/?r=2
> Disconnected
> Do you want to report an issue to Support?
>
> Box/Dongle type selected: Infinity-Box/Dongle [CM2]
> Box/Dongle misconfiguration
> Diagnostic code: 66
> 13-06-2022 16:52:58
> Username: 00F83925E1
> ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for report.log
> ==> Scan c:\InfinityBox\ for report.log
> ==> Scan c:\Program Files\ for report.log
> ==> Scan c:\Program Files (x86)\ for report.log
> Found files: 0
> ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for *.ibin.log
> ==> Scan c:\InfinityBox\ for *.ibin.log
> ==> Scan c:\Program Files\ for *.ibin.log
> ==> Scan c:\Program Files (x86)\ for *.ibin.log
> Found files: 0
> ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for fault.bin
> ==> Scan c:\InfinityBox\ for fault.bin
> ==> Scan c:\Program Files\ for fault.bin
> ==> Scan c:\Program Files (x86)\ for fault.bin
> Found files: 0
> No reports found
>
> please help team,. thanks in advance

Yor dongle was damaged with usb sharing tools.
To get it fixed use free repair method https://infinity-box.com/?r=100194

InfinityHelp · 06-19-2022, 19:36

Quote:

Originally Posted by votanduoc

=== DongleManager [Infinity] v1.91 [6/19/2022 11:37:04 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00007BDC13114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 769E7BDC
Firmware version: 0153.02
=== Started: 6/19/2022 11:37:05 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

19-06-2022 23:38:29
Username: 00769E7BDC
==> Scan D:\Android\Box\InfinityBox\DongleManager\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan D:\Android\Box\InfinityBox\DongleManager\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan D:\Android\Box\InfinityBox\DongleManager\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

please hlep me , thank team support

To avoid software conflicts in future please do not use HDD Software|Hex Editor Neo|Hexframe at the same time with Infinity software.

What to do:

Update dongle firmware with Infinity DongleManager now to get it fixed

Next time DO NOT delete fault.bin file, it may be hard to fix the problem without the file.

votanduoc · 06-20-2022, 10:43

i dont use same time Hex Editor Neo with Infinity software, but forget disconnect dongle, i have 3 dongle , waiting i upload seri, please hlep me unlock it , first time , i think smart card dongle erro, and buy new dongle, but then connect pc dongle view erro . big thank team support

uzzal10 · 06-20-2022, 15:06

Please Help Me i Can Not Use My Tools
my tools stop in working time and now showing smart-card misconfiguration contact to support

=== DongleManager [Infinity] v1.91 [20-Jun-22 8:03:47 PM] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109986924881292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 01EC9869
Firmware version: 0122.02
=== Started: 20-Jun-22 8:03:48 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

20-06-2022 20:03:15
Username: 0301EC9869
==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan d:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

InfinityHelp · 06-20-2022, 23:59

Quote:

Originally Posted by uzzal10

Please Help Me i Can Not Use My Tools
my tools stop in working time and now showing smart-card misconfiguration contact to support

=== DongleManager [Infinity] v1.91 [20-Jun-22 8:03:47 PM] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109986924881292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 01EC9869
Firmware version: 0122.02
=== Started: 20-Jun-22 8:03:48 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

20-06-2022 20:03:15
Username: 0301EC9869
==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan d:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

Hello,

Run Infinity DongleManager - https://infinity-box.com/?r=5 and update Dongle firmware now

uzzal10 · 06-21-2022, 08:22

Quote:

Originally Posted by InfinityHelp

Hello,

Run Infinity DongleManager - https://infinity-box.com/?r=5 and update Dongle firmware now

Thanks Sir My Problem Solved

Quote:

=== Started: 21-Jun-22 1:20:51 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured Ok
Updating...
Wait 4-5 minutes, DO NOT disconnect Smart-Card
Update Ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing Ok

arslan0072 · 06-30-2022, 06:08

hello team my 2 dongles getting same error please help me
=== DongleManager [Infinity] v1.91 [6/29/2022 10:06:19 PM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001295C7F634082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E759295C
Firmware version: 0153.02
=== Started: 6/29/2022 10:06:20 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

YellowBoss · 06-30-2022, 10:28

Quote:

Originally Posted by arslan0072

hello team my 2 dongles getting same error please help me
=== DongleManager [Infinity] v1.91 [6/29/2022 10:06:19 PM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001295C7F634082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E759295C
Firmware version: 0153.02
=== Started: 6/29/2022 10:06:20 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

You should click to YES to get problem fixed

arslan0072 · 06-30-2022, 12:30

noting happen team
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 62
30-06-2022 04:28:42
Username: 00E759295C
==> Scan C:\Users\sani\Desktop\New folder\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\sani\Desktop\New folder\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\sani\Desktop\New folder\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

YellowBoss · 06-30-2022, 16:02

Quote:

Originally Posted by arslan0072

noting happen team
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 62
30-06-2022 04:28:42
Username: 00E759295C
==> Scan C:\Users\sani\Desktop\New folder\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\sani\Desktop\New folder\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\sani\Desktop\New folder\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

It is very bad that you deleted fault.bin file. Do not make the same again please.

Your dongle is damaged becase you use crack or debug tools.

Today I have good news for you - you can repair dongle for free first time.
Next time repair will be paid.

use free repair method after debugger https://infinity-box.com/?r=100195

rotana20 · 07-01-2022, 14:35

Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
01-07-2022 17:56:56
Username: 00824C373A
==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan d:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

YellowBoss · 07-02-2022, 08:50

Quote:

Originally Posted by rotana20

Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
01-07-2022 17:56:56
Username: 00824C373A
==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan d:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

use free repair method after sharing https://infinity-box.com/?r=100194

Schabir · 07-13-2022, 13:59

=== DongleManager [Infinity] v1.91 [13/07/2022 03:35:13] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00000C2323604082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 5E0A0C23
Firmware version: 0153.02
=== Started: 13/07/2022 03:35:15 ===
Connecting to server...
Connection successfully established
Checking client version...
Client is up-to-date
Checking Box/Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0007] Not translated. Update this software to latest version!

06-16-2022, 17:13	#256 (permalink)
markrempillo No Life Poster Join Date: Dec 2007 Location: ......... Posts: 648 Member: 665025 Status: Offline Thanks Meter: 44	> === DongleManager [Infinity] v1.91 [13/06/2022 14:53:19] === > Box/Dongle type selected: Infinity-Box/Dongle [CM2] > Card-Reader: Alcor Micro USB Smart Card Reader 0 > HWID: 000125E121344082 > Box/Dongle found: Infinity-Box/Dongle [CM2] > Reading... > Serial No (S/N): F83925E1 > Firmware version: 0146.02 > === Started: 13/06/2022 14:53:20 === > Connecting to server... > Connection successfully established > Checking DongleManager version... > DongleManager is up-to-date > Checking Dongle Identification... > Authenticating on server... > Authentication stage error: > Server answer: [0031] Dongle identification data damaged. > Write to https://www.infinity-box.com/support/?r=2 > Disconnected > Do you want to report an issue to Support? > > Box/Dongle type selected: Infinity-Box/Dongle [CM2] > Box/Dongle misconfiguration > Diagnostic code: 66 > 13-06-2022 16:52:58 > Username: 00F83925E1 > ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for report.log > ==> Scan c:\InfinityBox\ for report.log > ==> Scan c:\Program Files\ for report.log > ==> Scan c:\Program Files (x86)\ for report.log > Found files: 0 > ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for .ibin.log > ==> Scan c:\InfinityBox\ for .ibin.log > ==> Scan c:\Program Files\ for .ibin.log > ==> Scan c:\Program Files (x86)\ for .ibin.log > Found files: 0 > ==> Scan C:\Users\JoJo12\Downloads\Compressed\ for fault.bin > ==> Scan c:\InfinityBox\ for fault.bin > ==> Scan c:\Program Files\ for fault.bin > ==> Scan c:\Program Files (x86)\ for fault.bin > Found files: 0 > No reports found > > please help team,. thanks in advance

06-19-2022, 17:39	#257 (permalink)
votanduoc Crazy Poster Join Date: Dec 2016 Age: 36 Posts: 52 Member: 2661439 Status: Offline Thanks Meter: 16	=== DongleManager [Infinity] v1.91 [6/19/2022 11:37:04 PM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00007BDC13114082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 769E7BDC Firmware version: 0153.02 === Started: 6/19/2022 11:37:05 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? No 19-06-2022 23:38:29 Username: 00769E7BDC ==> Scan D:\Android\Box\InfinityBox\DongleManager\ for report.log ==> Scan c:\Program Files\ for report.log ==> Scan c:\Program Files (x86)\ for report.log Found files: 0 ==> Scan D:\Android\Box\InfinityBox\DongleManager\ for .ibin.log ==> Scan c:\Program Files\ for .ibin.log ==> Scan c:\Program Files (x86)\ for *.ibin.log Found files: 0 ==> Scan D:\Android\Box\InfinityBox\DongleManager\ for fault.bin ==> Scan c:\Program Files\ for fault.bin ==> Scan c:\Program Files (x86)\ for fault.bin Found files: 0 No reports found please hlep me , thank team support

06-20-2022, 10:43	#260 (permalink)
votanduoc Crazy Poster Join Date: Dec 2016 Age: 36 Posts: 52 Member: 2661439 Status: Offline Thanks Meter: 16	i dont use same time Hex Editor Neo with Infinity software, but forget disconnect dongle, i have 3 dongle , waiting i upload seri, please hlep me unlock it , first time , i think smart card dongle erro, and buy new dongle, but then connect pc dongle view erro . big thank team support

06-20-2022, 15:06	#261 (permalink)
uzzal10 Freak Poster Join Date: Jun 2010 Location: Mobile servicing field Age: 33 Posts: 394 Member: 1319163 Status: Offline Sonork: no need... Thanks Meter: 89	Please Help Me i Can Not Use My Tools my tools stop in working time and now showing smart-card misconfiguration contact to support === DongleManager [Infinity] v1.91 [20-Jun-22 8:03:47 PM] === Box/Dongle type selected: Infinity [BEST] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0109986924881292 Box/Dongle found: Infinity [BEST] Reading... Serial No (S/N): 01EC9869 Firmware version: 0122.02 === Started: 20-Jun-22 8:03:48 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? 20-06-2022 20:03:15 Username: 0301EC9869 ==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for report.log ==> Scan c:\InfinityBox\ for report.log ==> Scan c:\Program Files\ for report.log ==> Scan d:\Program Files\ for report.log ==> Scan c:\Program Files (x86)\ for report.log Found files: 0 ==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for .ibin.log ==> Scan c:\InfinityBox\ for .ibin.log ==> Scan c:\Program Files\ for .ibin.log ==> Scan d:\Program Files\ for .ibin.log ==> Scan c:\Program Files (x86)\ for *.ibin.log Found files: 0 ==> Scan C:\Users\uzzal\tabel fan2\Habigong\DongleManager\ for fault.bin ==> Scan c:\InfinityBox\ for fault.bin ==> Scan c:\Program Files\ for fault.bin ==> Scan d:\Program Files\ for fault.bin ==> Scan c:\Program Files (x86)\ for fault.bin Found files: 0 No reports found

06-30-2022, 06:08	#264 (permalink)
arslan0072 Major Poster Join Date: Jan 2017 Location: Pakistan Posts: 45 Member: 2672863 Status: Offline Thanks Meter: 8	hello team my 2 dongles getting same error please help me === DongleManager [Infinity] v1.91 [6/29/2022 10:06:19 PM] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001295C7F634082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): E759295C Firmware version: 0153.02 === Started: 6/29/2022 10:06:20 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? No

06-30-2022, 12:30	#266 (permalink)
arslan0072 Major Poster Join Date: Jan 2017 Location: Pakistan Posts: 45 Member: 2672863 Status: Offline Thanks Meter: 8	noting happen team Box/Dongle type selected: Infinity-Box/Dongle [CM2] Box/Dongle misconfiguration Diagnostic code: 62 30-06-2022 04:28:42 Username: 00E759295C ==> Scan C:\Users\sani\Desktop\New folder\ for report.log ==> Scan c:\InfinityBox\ for report.log ==> Scan c:\Program Files\ for report.log ==> Scan c:\Program Files (x86)\ for report.log Found files: 0 ==> Scan C:\Users\sani\Desktop\New folder\ for .ibin.log ==> Scan c:\InfinityBox\ for .ibin.log ==> Scan c:\Program Files\ for .ibin.log ==> Scan c:\Program Files (x86)\ for .ibin.log Found files: 0 ==> Scan C:\Users\sani\Desktop\New folder\ for fault.bin ==> Scan c:\InfinityBox\ for fault.bin ==> Scan c:\Program Files\ for fault.bin ==> Scan c:\Program Files (x86)\ for fault.bin Found files: 0 No reports found

07-01-2022, 14:35	#268 (permalink)
rotana20 Insane Poster Join Date: Aug 2011 Location: 91.98.210.143 Posts: 63 Member: 1636718 Status: Offline Thanks Meter: 5	Searching... Box/Dongle misconfiguration Diagnostic code: 66 01-07-2022 17:56:56 Username: 00824C373A ==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for report.log ==> Scan c:\InfinityBox\ for report.log ==> Scan c:\Program Files\ for report.log ==> Scan d:\Program Files\ for report.log ==> Scan c:\Program Files (x86)\ for report.log Found files: 0 ==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for .ibin.log ==> Scan c:\InfinityBox\ for .ibin.log ==> Scan c:\Program Files\ for .ibin.log ==> Scan d:\Program Files\ for .ibin.log ==> Scan c:\Program Files (x86)\ for *.ibin.log Found files: 0 ==> Scan C:\Users\rotana\Downloads\Compressed\DongleManager \ for fault.bin ==> Scan c:\InfinityBox\ for fault.bin ==> Scan c:\Program Files\ for fault.bin ==> Scan d:\Program Files\ for fault.bin ==> Scan c:\Program Files (x86)\ for fault.bin Found files: 0 No reports found

07-13-2022, 13:59	#270 (permalink)
Schabir Major Poster Join Date: Jun 2020 Location: Malawi Age: 35 Posts: 43 Member: 2959226 Status: Offline Thanks Meter: 1	=== DongleManager [Infinity] v1.91 [13/07/2022 03:35:13] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic USB Smart Card Reader 0 HWID: 00000C2323604082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 5E0A0C23 Firmware version: 0153.02 === Started: 13/07/2022 03:35:15 === Connecting to server... Connection successfully established Checking client version... Client is up-to-date Checking Box/Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0007] Not translated. Update this software to latest version!