Smart-Card/Dongle/Box update problem and solutions

[InfinityHelp]

Originally Posted by dhkbd

=== DongleManager [Infinity] v1.80 [7/27/2020 12:55:18] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0106706B24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): F48C706B
Firmware version: 0122.02
=== Process started: 7/27/2020 12:55:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

help me dear

Hi,

Update dongle with DongleManager now

[InfinityHelp]

Originally Posted by abhishekgupt

=== DongleManager [Infinity] v1.80 [7/27/2020 13:39:10] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108A97B147D1292
=== Process started: 7/27/2020 13:39:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
pls help
my best dongle not working now.

Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
2. Run DongleManager
3. Update Dongle firmware

OR

1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader.
2. Run DongleManager - https://www.infinity-box.com/support/?r=5
3. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !

[BABAK NURI]

=== DongleManager [Infinity] v1.80 [7/27/2020 14:30:40] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101986C14D11292
=== Process started: 7/27/2020 14:30:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by BABAK NURI

=== DongleManager [Infinity] v1.80 [7/27/2020 14:30:40] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101986C14D11292
=== Process started: 7/27/2020 14:30:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Updte it once again now

[jmserrano1210]

Please help me

=== DongleManager [Infinity] v1.80 [7/28/2020 16:42:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001FFD7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CAB91FFD
Firmware version: 0137.02
=== Process started: 7/28/2020 16:42:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by jmserrano1210

Please help me

=== DongleManager [Infinity] v1.80 [7/28/2020 16:42:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001FFD7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CAB91FFD
Firmware version: 0137.02
=== Process started: 7/28/2020 16:42:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Please fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4
After that update dongle firmware with DongleManager.

[BABAK NURI]

Hi
CM2MT2 2.14 ask for update FW via dongle manager but DM say FW is up to date

what should i do???

=== DongleManager [Infinity] v1.80 [7/29/2020 2:01:38] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002B1912534082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): AC042B19
Firmware version: 0138.02
=== Process started: 7/29/2020 2:01:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

B/R

[InfinityHelp]

Originally Posted by BABAK NURI

Hi
CM2MT2 2.14 ask for update FW via dongle manager but DM say FW is up to date

what should i do???

B/R

Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/

[jmserrano1210]

Originally Posted by InfinityHelp

Hello,

Please fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4
After that update dongle firmware with DongleManager.

this is my fault.bin

https://mega.nz/file/MhlDyIzC#RfvAcZ...Bc4iGiOYFs7mT4


edit: after updating my cm2 is now working again .. many thanks!!!

[rdxdz]

Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3BFD1300008131FE45543D314A323133364B56323331DC
Card Manager:
SerialNumber: 01258899
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5035
OS:
Identifier: 4791
Release Date: 0078
Release Level: 3300
EEPROM:
Fabrication Date: 8259
Serial Number: 01258899
Batch Identifier: 1261
Module Fabricator: 4812
Module Packaging Date: 8266
IC Card Manufacturer: 0000
IC Em******* Date: 0000
Pre Personalizer: 0444
Pre Personalization Date: 1D31
Pre Personalization Equipment Identifier: 32353838
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard . : 0125889912614812
GP Version: 2.1.1
SCP Version: 2, Option: 21




=== DongleManager [Infinity] v1.80 [7/30/2020 1:02:36] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0125889912614812
Box / Dongle is not found


=== DongleManager [Infinity] v1.80 [7/30/2020 1:05:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0125889912614812
=== Process started: 7/30/2020 1:05:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to infinity-box . com / support /?r=2

[InfinityHelp]

Originally Posted by rdxdz

Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3BFD1300008131FE45543D314A323133364B56323331DC
Card Manager:
SerialNumber: 01258899
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5035
OS:
Identifier: 4791
Release Date: 0078
Release Level: 3300
EEPROM:
Fabrication Date: 8259
Serial Number: 01258899
Batch Identifier: 1261
Module Fabricator: 4812
Module Packaging Date: 8266
IC Card Manufacturer: 0000
IC Em******* Date: 0000
Pre Personalizer: 0444
Pre Personalization Date: 1D31
Pre Personalization Equipment Identifier: 32353838
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard . : 0125889912614812
GP Version: 2.1.1
SCP Version: 2, Option: 21




=== DongleManager [Infinity] v1.80 [7/30/2020 1:02:36] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0125889912614812
Box / Dongle is not found


=== DongleManager [Infinity] v1.80 [7/30/2020 1:05:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0125889912614812
=== Process started: 7/30/2020 1:05:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to infinity-box . com / support /?r=2

Hello,

This Smart-Card is not an Infinity Smart-Card

1. Disconnect all other Boxes and Dongles from PC
2. Connect ONLY one Infinity Box/Dongle to PC

[rdxdz]

Originally Posted by InfinityHelp

Hello,

This Smart-Card is not an Infinity Smart-Card

1. Disconnect all other Boxes and Dongles from PC
2. Connect ONLY one Infinity Box/Dongle to PC

It's the only Box i have right now n this PC

[InfinityHelp]

Originally Posted by rdxdz

It's the only Box i have right now n this PC

Do you see only one or more than one card-readers after you run CardID.exe ?

[rdxdz]

Originally Posted by InfinityHelp

Do you see only one or more than one card-readers after you run CardID . exe ?

Infinity - Box CardID v1 . 09
Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error # 2148532326
The smart card is not responding to a reset.

[InfinityHelp]

Originally Posted by rdxdz

Infinity - Box CardID v1 . 09
Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error # 2148532326
The smart card is not responding to a reset.

It's another card-reader, not the same as before.
so you had wrong card connected to PC earlier.


solution for "The smart card is not responding to a reset" is:

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you should buy new Dongle.