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10-11-2016, 16:54
| #16 (permalink) | |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,535 | Quote:
What is your Support Validity Date ? How to check - Infinity-Box - FAQ (Frequently Asked Questions) If you have active support - run DongleManager and update Box/Dongle firmware. If your support is not active - renew support first. | |
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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10-11-2016, 16:56
| #17 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,535 | Quote:
 Step #2: - visit https://www.google.com/safebrowsing/report_error/  | |
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10-12-2016, 10:12
| #18 (permalink) |
| Junior Member Join Date: Jul 2014
Posts: 11
Member: 2219002 Status: Offline Thanks Meter: 1 |  Help me pleas Best Team pleas Need help suddenly Dongle Says ( Smart Card Not Found ) and when i try to Update it or Repair it this things Shown Error when connecting Card in: Generic EMV Smartcard Reader 0 SmartCard API error #2148532254 The Smart card resource manager has shut down. |
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| The Following User Says Thank You to theb0oos For This Useful Post: |
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10-12-2016, 13:33
| #19 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,535 | Quote:
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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10-13-2016, 07:53
| #20 (permalink) |
| Freak Poster  Join Date: Oct 2014
Posts: 196
Member: 2274471 Status: Offline Sonork: 100.1676240 Thanks Meter: 31 | Box/Dongle type selected: CDMA ---------- Process started: 10/13/2016 10:56:27 AM ---------- DongleManager [Infinity-Box] v1.66 [10/13/2016 10:56:27 AM] PC HWID: 158628FF22069100B8764C2D52D08C13 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00043AE9FF021982 Type: CDMA S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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10-13-2016, 10:08
| #21 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,491
Member: 1043909 Status: Offline Thanks Meter: 60,931 | Quote:
Update Box/Dongle once again now. | |
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10-14-2016, 02:46
| #22 (permalink) |
| Freak Poster Join Date: Feb 2007 Location: philippines
Posts: 198
Member: 444178 Status: Offline Sonork: 949835364 Thanks Meter: 11 | hello good day i buy new cm2 i cant register pls guide me thanks... Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/14/2016 9:43:04 AM ---------- DongleManager [Infinity-Box] v1.66 [10/14/2016 9:43:04 AM] PC HWID: CA1079E9732C4226305CEC65746851DD Card-Reader: Generic USB Smart Card Reader 0 HWID: 000021CC12534082 Type: Main Infinity-Box/Dongle S/N: AE0A21CC Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0005] Authentication failed! Dongle is not Registered yet ? You should make "Registration" procedure before you start update ! Click to "Yes" to start Registration process. If you are already registered click to "No" Unknown Token `AE0A21CC` Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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10-14-2016, 03:47
| #23 (permalink) |
| Junior Member Join Date: Oct 2016 Location: nepal kathmandu
Posts: 37
Member: 2636387 Status: Offline Thanks Meter: 10 | Infinity-Box > Smart-Card/Dongle/Box update Problems and Solutions infinity best device not found before update smart card Box/Dongle found: [BEST] HWID: 01036E7A1C6A1292 Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 10/10/2016 2:24:51 PM ---------- DongleManager [Infinity-Box] v1.66 [10/10/2016 2:24:51 PM] PC HWID: 42CD5F609077318ABF8C18CAE4E56C82 Card-Reader: FT SCR2000 0 HWID: 01036E7A1C6A1292 Type: [BEST] S/N: 15C06E7A Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Card returned error - 0000 at 203/9891 Error upgrading applets: Card returned error - 0000 at 203/9891 Disconnected Last edited by santoshtk; 10-14-2016 at 03:53. |
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10-14-2016, 08:59
| #24 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
What is the result ? | |
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10-14-2016, 09:31
| #25 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files here - Index of pub/drivers/ Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware now ONLY ONE TIME | |
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10-14-2016, 10:01
| #26 (permalink) |
| Junior Member Join Date: Oct 2016 Location: nepal kathmandu
Posts: 37
Member: 2636387 Status: Offline Thanks Meter: 10 | Infinity-Box > Smart-Card/Dongle/Box update Problems and Solutions ==== [10/14/2016 2:29:42 PM] ==== Scanning... HWID: 01036E7A1C6A1292 Select Box/Dongle Type: instead of Autodetect Box/Dongle type selected: [BEST] HWID: 01036E7A1C6A1292 Box/Dongle type selected: [BEST] ---------- Process started: 10/14/2016 2:32:16 PM ---------- DongleManager [Infinity-Box] v1.66 [10/14/2016 2:32:16 PM] PC HWID: 42CD5F609077318ABF8C18CAE4E56C82 Card-Reader: FT SCR2000 0 HWID: 01036E7A1C6A1292 Type: [BEST] S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Last APDU: 133 sec Card returned error - 0000 at 4781/9891 Error upgrading applets: Card returned error - 0000 at 4781/9891 Disconnected |
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10-14-2016, 10:24
| #27 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
What is your currently installed drivers version ? | |
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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10-14-2016, 12:18
| #28 (permalink) |
| Junior Member Join Date: Oct 2016 Location: nepal kathmandu
Posts: 37
Member: 2636387 Status: Offline Thanks Meter: 10 | InfinitySupport Did you updated drivers as per instruction ? What is your currently installed drivers version yes all driver install drivers versain 2.5.9.1202 |
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10-14-2016, 22:04
| #29 (permalink) |
| Junior Member Join Date: Jan 2012 Location: CUCUTA-COLOMBIA Age: 31
Posts: 30
Member: 1715183 Status: Offline Sonork: 100.1626322 Thanks Meter: 3 | Box/Dongle type selected: Main Infinity-Box/Dongle ---------- Process started: 14/10/2016 04:04:17 p.m. ---------- DongleManager [Infinity-Box] v1.66 [14/10/2016 04:04:17 p.m.] PC HWID: 154D4B204770572357903B538AD77FA9 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000259F3FF021982 Type: Main Infinity-Box/Dongle S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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10-14-2016, 22:22
| #30 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,491
Member: 1043909 Status: Offline Thanks Meter: 60,931 | Quote:
Do you have other PC to try update ? | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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