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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 12-30-2014, 19:45   #76 (permalink)
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Hello,

Try once again now.

ONLY ONE TIME !

What is the results ?
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Old 12-30-2014, 20:16   #77 (permalink)
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yes yes yes
thank you very very much
it work now and accepted the update


can you tell me whats was wrong withe the account

and what should i do and what should'int in order to keep it working
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Old 12-30-2014, 20:43   #78 (permalink)
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----------Process started: 30/12/2014 09:12:18 م----------
DongleManager version: 1.53
PC HWID: D0E8780E9974F0A8A717512DAC358556
Card-Reader: FT SCR2000 0
Card type: [BEST]
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: C01FA26C, Firmware: 0122.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Card !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
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Old 12-30-2014, 21:38   #79 (permalink)
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Quote:
Originally Posted by ash5002 View Post
yes yes yes
thank you very very much
it work now and accepted the update


can you tell me whats was wrong withe the account

and what should i do and what should'int in order to keep it working
Hello,

It may be a problem with Dongle if softwre detecte any kind of debug/trace/spy software.
Also in some cases (very rare) this kind of problem may be a result of PC/software crash.

So what to do: just use software. If you will have any problems - just contact us.
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Old 05-05-2015, 07:21   #80 (permalink)
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InfinityBox BEST send+receive.iso 7816 error 0x6985(command not allowed. conditions of use not satisfoed plz help me
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Old 05-05-2015, 07:57   #81 (permalink)
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Quote:
Originally Posted by shezzi_25 View Post
InfinityBox BEST send+receive.iso 7816 error 0x6985(command not allowed. conditions of use not satisfoed plz help me
Hello,

- Download "DongleManager" software
http://server1.infinity-box.com/down...gleManager.rar

- Run DongleManager.exe

- Select "BEST Tool"

- Read Box/Dongle serial number (S/N)

- Send problem description and full text with Box/Dongle details to [email protected]

DO NOT send screenshot/pictures, just copy/paste text from software window to your message !
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Old 05-10-2015, 06:04   #82 (permalink)
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in first post email adress is [email protected]
and now post new email [email protected] to send errors acctually which email we use to send error email

i send email to [email protected] but no reply from support so asking about email adress
but i send error email on both email adress
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Old 05-10-2015, 10:32   #83 (permalink)
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Quote:
Originally Posted by shezzi_25 View Post
in first post email adress is [email protected]
and now post new email [email protected] to send errors acctually which email we use to send error email

i send email to [email protected] but no reply from support so asking about email adress
but i send error email on both email adress
Hello,

Both are valid.
Have you got a reply ?
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Old 06-12-2015, 12:38   #84 (permalink)
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hello team plz help me my bb5 best dongle not connected problem i change pkey also
hear is dongle manager info


image hosting free no registration

my card sn number is

S/N: 71A5937B, HWID: 0204937B147D1292, Firmware: 0122.02
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Old 06-12-2015, 13:07   #85 (permalink)
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Quote:
Originally Posted by mobile mk View Post
hello team plz help me my bb5 best dongle not connected problem i change pkey also
hear is dongle manager info


image hosting free no registration

my card sn number is

S/N: 71A5937B, HWID: 0204937B147D1292, Firmware: 0122.02
Hello,

1. Run DongleManager
2. Select [BEST] at bottom of page instead of "Autodetect"
3. Update Dongle firmware
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Old 06-12-2015, 13:33   #86 (permalink)
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thanks a lot my problem solve now n also thanks to mr Pradeep kushwaha for my help
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Old 06-12-2015, 15:57   #87 (permalink)
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whats is problem i give dongle given user pass but errer
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Old 06-12-2015, 17:59   #88 (permalink)
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Quote:
Originally Posted by SAJONDUTTA View Post
whats is problem i give dongle given user pass but errer
Dear Friend,

Please see here how to know your Login and Password: Infinity-Box - Online Service
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Old 06-14-2015, 05:32   #89 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Dear Friend,

Please see here how to know your Login and Password: Infinity-Box - Online Service
i know every thing i have infinity other to product main box and cdma i active this china but bestdongle not active
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Old 06-14-2015, 10:59   #90 (permalink)
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Quote:
Originally Posted by SAJONDUTTA View Post
i know every thing i have infinity other to product main box and cdma i active this china but bestdongle not active
I am really glad to see that you are experienced user !

Please tell me what is your Login (Username) ?
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