HUAWEI TestPoint: Unexpected response from the phone - GSM-Forum

gerovgsm · 06-25-2020, 19:30

--------- 2020-06-25 21:27:16 ---------
SigmaKey 2.36.00 HiSi: Write firmware
HUAWEI USB COM 1.0 (COM109), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.8.2014 г., USB\VID_12D1&PID_3609&REV_0100
Repairing...JSN-BD_1.0.0.60_Download.xml
HiSilicon: Kirin 710
Connect this phone in FastBoot mode and retry operation!

Can not flash .xml

SigmaKey 2.36.00 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM109), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.8.2014 г., USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Phone model: JSN-L21
Unexpected response from the phone

ADIVASRO · 06-26-2020, 09:52

Quote:

Originally Posted by GSM_Support

Sigma Software v.2.36.00

1. World's first Kirin 710 and Kirin 980 support!

The time has come! After a lot of research, we are proud to present to your attention
the most expected and most demanded update on the market!

Get the professional solution for servicing 2019-2020 Huawei phones.
Added exclusive features via testpoint for devices based on HiSilicon Kirin 710 /
Kirin 710F / Kirin 710A / Kirin 980 processors (require internet connection):

• REMOVE FRP
• Board (factory) flash files flashing
• Write original Update.app files
• ENABLE DOWNGRADE
• Write OEM INFO
• Load Fastboot / Backdoor open
• More features will be added, step-by-step.

Supported models:

• Enjoy 9S AQM-AL00 AQM-TL00
• Enjoy 10 ART-AL00 ART-TL00
• Enjoy 9 Plus JKM-AL00
• Enjoy 10 Plus STK-AL00 STK-TL00
• Honor 20 Lite
• Enjoy 9S POT-AL00
• Honor Play 3
• Honor 20 Youth Edition LRA-AL00 LRA-TL00
• Honor 9x Lite JSN-LX1
• Honor 20 Lite RU
• Honor V20 PCT-L29
• Honor Magic 2 TNY-TL00
• Nova 5 Pro SEA-AL10
• Honor 20 Pro YAL-L41
• Honor 20i HRY-AL00
• Honor Magic 2
• Honor 10 Lite HRY-AL00 HRY-LX1 HRY-LX2
• Honor 9x Global STK-LX1
• Honor 8x JSN-L21 JSN-L22 JSN-L23 JSN-L42 JSN-LX1 JSN-LX2 JSN-LX3
• Honor 20 YAL-AL00 YAL-L21
• Honor 10i HRY-LX1
• Honor Tab 5 8.0 JDN2-W09
• Mate X
• Mediapad M6 Turbo VRD-AL10
• Mediapad M6 10.8 SCM-AL09
• Mediapad M6 8.4
• Mediapad M5 Lite 8.0 JDN2-AL00
• Maimang 8 POT-AL00
• Mate 20X EVR-N29
• Mate 20 RS
• Mate 20 X EVR-L29
• Mate 20 Pro LYA-AL00 LYA-L09 LYA-L29 LYA-TL00
• Mate 20 HMA-AL00 HMA-L09 HMA-L29 HMA-TL00
• Mate 30 Lite SPN-AL00
• Maimang 7
• Mate 20 Lite SNE-LX1 SNE-LX2 SNE-LX3
• Nova 5T Pro
• Nova 5T Yal-L21 Yal-L61 Yal-L71
• Nova Lite 3+
• Nova 5i GLK-LX1 GLK-LX2 GLK-LX3
• Nova Lite 3 POT-LX2
• Nova 4e MAR-AL00 MAR-TL00
• Nova 3i INE-AL00 INE-TL00 INE-LX2
• P Smart Pro
• P 20 lite 2019
• P30 Lite MAR-LX1 MAR-LX2
• P30 Lite New Edition MAR-L21
• P30 Pro VOG-AL00 VOG-AL10 VOG-L09 VOG-L29 VOG-TL00
• P30 Pro New Edition VOG-L29
• P30 ELE-AL00 ELE-L09 ELE-L29
• P Smart 2019 POT-LX1 POT-LX2 POT-LX3
• P Smart+ INE-LX1
• P40 Lite E ART-L29
• P Smart 2020
• P Smart+ 2019
• P Smart Z STK-LX1
• Y7p
• Y8p AQM-LX1
• Y8s JKM-LX1 JKM-LX2 JKM-LX3
• Y9 2019 JKM-LX1 JKM-LX2 JKM-LX3
• Y9S STK-L21 STK-LX3
• Y9 Prime 2019 STK-L21 STK-L22 LTK-LX3

NOTE:

• in order to service the device, it has to be connected in "HUAWEI USB COM 1.0" state
• internet is required for connection to server

Both Pack 3 and Pack 4 have to be activated to use these exclusive features.

Download Sigma Software v.2.36.00

sne-lx1 still give error...
--------- 2002-01-01 22:32:50 ---------
SigmaKey 2.36.00 HiSi: Write firmware
HUAWEI USB COM 1.0 (COM330), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.08.2014, USB\VID_12D1&PID_3609&REV_0100
Repairing...FAY-BD 1.0.0.20.skf
Sending boot.....Error writing to serial port

ADIVASRO · 06-26-2020, 09:57

....kirin 710 still give error....
SigmaKey v.2.36.00
1120xxxxxxSigma dongle 2.36, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
--------- 2002-01-01 22:38:34 ---------
SigmaKey 2.36.00 HiSi: Write firmware
HUAWEI USB COM 1.0 (COM330), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.08.2014, USB\VID_12D1&PID_3609&REV_0100
Repairing...FAY-BD 1.0.0.20.skf
Sending boot.....Error writing to serial port

mcandre · 06-26-2020, 10:13

Adivasaro,
1) load fastboot
2) write original update.app flash file

Quote:

Originally Posted by ihsan.khan.gsm

ok ty its mean nothing for pack3 users all for pk4 in this update

you need to have both packs activated

ADIVASRO · 06-26-2020, 10:33

Quote:

Originally Posted by mcandre

Adivasaro,
1) load fastboot
2) write original update.app flash file

you need to have both packs activated

SigmaKey v.2.36.00
112xxxxxx Sigma dongle 2.36, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
--------- 2002-01-01 22:38:34 ---------
SigmaKey 2.36.00 HiSi: Write firmware
HUAWEI USB COM 1.0 (COM330), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.08.2014, USB\VID_12D1&PID_3609&REV_0100
Repairing...FAY-BD 1.0.0.20.skf
Sending boot.....Error writing to serial port
I have all packs activated ! I try flash fastboot but give me that error !

Gsmserver · 06-26-2020, 11:09

Use original update.app flash files. You are using board file.

ADIVASRO · 06-26-2020, 11:58

Quote:

Originally Posted by Gsmserver

Use original update.app flash files. You are using board file.

..still erorr...
--------- 2002-01-02 00:39:55 ---------
SigmaKey 2.36.00 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM330), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.08.2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Sending boot.....Error writing to serial port

mcandre · 06-26-2020, 12:01

Charge phone's battery and repeat the service operation

sonsonsy · 06-26-2020, 16:58

P30 Pro Vog-L29
SigmaKey 2.36.00 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM227), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 11/28/2016, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980
Sending boot....Failed
--------- 2020-06-26 18:54:21 ---------
SigmaKey 2.36.00 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM227), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 11/28/2016, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980
Sending boot....Failed

fasternaiger · 06-26-2020, 21:13

put done but no is in rescue mode

SigmaKey 2.36.00 HiSi: Remove FRP / Huawei ID
Phone model: JKM-LX3
Version: :JKM-LX3 9.0.1.175(C25E2R1P6)
Preparing...The phone is NOT connected properly. Read the manual at the official site for details.
Note that operation will fail for new Android security patch levels.
--------- 2020-06-26 22:11:22 ---------
SigmaKey 2.36.00 HiSi: Rescue mode
Phone model: JKM-LX3
Version: :JKM-LX3 9.0.1.175(C25E2R1P6)
Entering Rescue mode.........Done

smich · 06-26-2020, 23:01

first go to service tab and do Load Fastboot (phone must be in USB COM1 testpoint)
than go to flash tab and select original update.app file (not the SKF board file that you have downloaded from BOOT-LOADER site) and flash your phone.

Svito · 06-26-2020, 23:35

--------- 2020-06-27 00:33:53 ---------
SigmaKey 2.36.00 HiSi: Enable downgrade
HUAWEI USB COM 1.0 (COM3), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 6. 11. 2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Getting info...Unexpected response from the phone

bilelhama · 06-27-2020, 02:13

DAMAGED OEMINFO VOG-L29 STUCK ON GETTING INFO CAN WE WRITE OEMINFO WITHOUT GETTING INFO??

SigmaKey 2.36.00 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM83), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 06/11/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980
Getting info...Unexpected response from the phone
--------- 2020-06-27 02:27:52 ---------

Svito · 06-27-2020, 07:50

--------- 2020-06-27 08:47:59 ---------
SigmaKey 2.36.00 HiSi: Get device info
Bootloader unlocked: NO
FB unlocked: NO
Battery voltage: -
Phone model: Skipped
Build number: Unexpected response from the phone

Gsmserver · 06-27-2020, 08:43

Load fastboot on service tab, using huawei com1 port.
Then reflash this phone with original update.app flash files.

06-25-2020, 19:30	#1 (permalink)
gerovgsm No Life Poster Join Date: Feb 2004 Location: Bulgaria Age: 57 Posts: 531 Member: 52180 Status: Offline Thanks Meter: 47	HUAWEI TestPoint: Unexpected response from the phone --------- 2020-06-25 21:27:16 --------- SigmaKey 2.36.00 HiSi: Write firmware HUAWEI USB COM 1.0 (COM109), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.8.2014 г., USB\VID_12D1&PID_3609&REV_0100 Repairing...JSN-BD_1.0.0.60_Download.xml HiSilicon: Kirin 710 Connect this phone in FastBoot mode and retry operation! Can not flash .xml SigmaKey 2.36.00 HiSi: Load FastBoot HUAWEI USB COM 1.0 (COM109), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.8.2014 г., USB\VID_12D1&PID_3609&REV_0100 HiSilicon: Kirin 710 Phone model: JSN-L21 Unexpected response from the phone Last edited by gerovgsm; 06-25-2020 at 19:36.

06-26-2020, 09:57	#3 (permalink)
ADIVASRO Freak Poster Join Date: Jan 2009 Posts: 365 Member: 956406 Status: Offline Thanks Meter: 55	sne-lx1 Kirin 710 ....kirin 710 still give error.... SigmaKey v.2.36.00 1120xxxxxxSigma dongle 2.36, Initializing...OK Pack 1: Activated Pack 2: Activated Pack 3: Activated Pack 4: Activated --------- 2002-01-01 22:38:34 --------- SigmaKey 2.36.00 HiSi: Write firmware HUAWEI USB COM 1.0 (COM330), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.08.2014, USB\VID_12D1&PID_3609&REV_0100 Repairing...FAY-BD 1.0.0.20.skf Sending boot.....Error writing to serial port

06-26-2020, 16:58	#9 (permalink)
sonsonsy Freak Poster Join Date: Nov 2012 Location: Born in Syria,Live In Turkey Posts: 184 Member: 1834175 Status: Offline Thanks Meter: 52	P30 Pro Vog-L29 SigmaKey 2.36.00 HiSi: Load FastBoot HUAWEI USB COM 1.0 (COM227), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 11/28/2016, USB\VID_12D1&PID_3609&REV_0100 HiSilicon: Kirin 980 Sending boot....Failed --------- 2020-06-26 18:54:21 --------- SigmaKey 2.36.00 HiSi: Load FastBoot HUAWEI USB COM 1.0 (COM227), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 11/28/2016, USB\VID_12D1&PID_3609&REV_0100 HiSilicon: Kirin 980 Sending boot....Failed Last edited by Gsmserver; 06-26-2020 at 17:24.

06-26-2020, 21:13	#10 (permalink)
fasternaiger No Life Poster Join Date: Feb 2009 Age: 57 Posts: 832 Member: 980267 Status: Offline Thanks Meter: 101	jkm-lx3 no enter rescue mode put done but no is in rescue mode SigmaKey 2.36.00 HiSi: Remove FRP / Huawei ID Phone model: JKM-LX3 Version: :JKM-LX3 9.0.1.175(C25E2R1P6) Preparing...The phone is NOT connected properly. Read the manual at the official site for details. Note that operation will fail for new Android security patch levels. --------- 2020-06-26 22:11:22 --------- SigmaKey 2.36.00 HiSi: Rescue mode Phone model: JKM-LX3 Version: :JKM-LX3 9.0.1.175(C25E2R1P6) Entering Rescue mode.........Done

06-26-2020, 11:09	#6 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,148 Member: 21077 Status: Online Thanks Meter: 116,340	Use original update.app flash files. You are using board file.

06-26-2020, 12:01	#8 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	Charge phone's battery and repeat the service operation

06-26-2020, 23:01	#11 (permalink)
smich Major Poster Join Date: Mar 2007 Posts: 41 Member: 477112 Status: Offline Thanks Meter: 4	first go to service tab and do Load Fastboot (phone must be in USB COM1 testpoint) than go to flash tab and select original update.app file (not the SKF board file that you have downloaded from BOOT-LOADER site) and flash your phone.

06-26-2020, 23:35	#12 (permalink)
Svito Freak Poster Join Date: May 2004 Location: Slovakia Age: 45 Posts: 327 Member: 66497 Status: Offline Thanks Meter: 81	--------- 2020-06-27 00:33:53 --------- SigmaKey 2.36.00 HiSi: Enable downgrade HUAWEI USB COM 1.0 (COM3), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 6. 11. 2015, USB\VID_12D1&PID_3609&REV_0100 HiSilicon: Kirin 710 Getting info...Unexpected response from the phone

06-27-2020, 02:13	#13 (permalink)
bilelhama Junior Member Join Date: Jan 2015 Posts: 32 Member: 2330680 Status: Offline Thanks Meter: 2	DAMAGED OEMINFO VOG-L29 STUCK ON GETTING INFO CAN WE WRITE OEMINFO WITHOUT GETTING INFO?? SigmaKey 2.36.00 HiSi: Load FastBoot HUAWEI USB COM 1.0 (COM83), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 06/11/2015, USB\VID_12D1&PID_3609&REV_0100 HiSilicon: Kirin 980 Getting info...Unexpected response from the phone --------- 2020-06-27 02:27:52 ---------

06-27-2020, 07:50	#14 (permalink)
Svito Freak Poster Join Date: May 2004 Location: Slovakia Age: 45 Posts: 327 Member: 66497 Status: Offline Thanks Meter: 81	--------- 2020-06-27 08:47:59 --------- SigmaKey 2.36.00 HiSi: Get device info Bootloader unlocked: NO FB unlocked: NO Battery voltage: - Phone model: Skipped Build number: Unexpected response from the phone

06-27-2020, 08:43	#15 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,148 Member: 21077 Status: Online Thanks Meter: 116,340	Load fastboot on service tab, using huawei com1 port. Then reflash this phone with original update.app flash files.