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-   -   Dongle misconfiguration - How to fix (http://forum.gsmhosting.com/vbb/f296/dongle-misconfiguration-how-fix-2588849/)

luwasadan 02-20-2020 07:18

pls forum i need help seems like i damaged dongle it was interrupted
while upgrading firmware.


=== DongleManager [Infinity] v1.72 [2/19/2020 23:15:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0109958124881292
=== Process started: 2/19/2020 23:15:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss 02-20-2020 14:19

Quote:

Originally Posted by luwasadan (Post 14021191)
pls forum i need help seems like i damaged dongle it was interrupted
while upgrading firmware.


=== DongleManager [Infinity] v1.72 [2/19/2020 23:15:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0109958124881292
=== Process started: 2/19/2020 23:15:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Gsm.Universal 02-26-2020 09:54

Hi Infinity Team this is My Friend Dongle Detail
im Personaly check his pc
i did not found fault.bin
file in his pc even i can check his pc not have install any usb sharing Software
pleas check and sort out problem
Thank you

=== DongleManager [Infinity] v1.70 [2/26/2020 14:36:53] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0103846B1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CFC2846B
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0032 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7FCF5BEC5DBC9FC2

InfinityHelp 02-26-2020 12:25

Quote:

Originally Posted by Gsm.Universal (Post 14027563)
Hi Infinity Team this is My Friend Dongle Detail
im Personaly check his pc
i did not found fault.bin
file in his pc even i can check his pc not have install any usb sharing Software
pleas check and sort out problem
Thank you

=== DongleManager [Infinity] v1.70 [2/26/2020 14:36:53] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0103846B1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CFC2846B
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0032 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7FCF5BEC5DBC9FC2

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

CHAUDHRAY ARSHAD 03-08-2020 08:39

=== DongleManager [Infinity] v1.74 [3/8/2020 9:35:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0007817218201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D76D8172
Firmware version: 0122.02
=== Process started: 3/8/2020 9:35:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

what kind of this error how fix it

https://i.imgur.com/OnDkUwe.png

RamSon83 03-08-2020 10:42

=== DongleManager [Infinity] v1.70 [2020-03-08 10:36:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002CDE4FF021982
=== Process started: 2020-03-08 10:36:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp 03-08-2020 18:15

Quote:

Originally Posted by CHAUDHRAY ARSHAD (Post 14039182)
=== DongleManager [Infinity] v1.74 [3/8/2020 9:35:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0007817218201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D76D8172
Firmware version: 0122.02
=== Process started: 3/8/2020 9:35:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

what kind of this error how fix it

https://i.imgur.com/OnDkUwe.png

As I can see your dongle already has latest firmware version.
But you can try to update it once again now.
Be sure that you hve only one dongle connected to PC when you run Infinity software.

InfinityHelp 03-08-2020 18:16

Quote:

Originally Posted by RamSon83 (Post 14039248)
=== DongleManager [Infinity] v1.70 [2020-03-08 10:36:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002CDE4FF021982
=== Process started: 2020-03-08 10:36:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Already answered in other thread

Sanginmurod.gsm 03-08-2020 18:40

=== DongleManager [Infinity] v1.72 [08.03.2020 20:39:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000A7187F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E076A718
Firmware version: 0138.02
=== Process started: 08.03.2020 20:39:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp 03-08-2020 20:21

Quote:

Originally Posted by Sanginmurod.gsm (Post 14039628)
=== DongleManager [Infinity] v1.72 [08.03.2020 20:39:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000A7187F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E076A718
Firmware version: 0138.02
=== Process started: 08.03.2020 20:39:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

CHAUDHRAY ARSHAD 03-10-2020 05:59

Quote:

Originally Posted by InfinityHelp (Post 14039585)
As I can see your dongle already has latest firmware version.
But you can try to update it once again now.
Be sure that you hve only one dongle connected to PC when you run Infinity software.


it was expire yearly activation i activate it working fine now

beka123 03-10-2020 12:43

=== DongleManager [Infinity] v1.72 [10.03.2020 15:42:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 76C5D020
Firmware version: 0136.02
=== Process started: 10.03.2020 15:42:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

larouci16 03-10-2020 13:07

=== DongleManager [Infinity] v1.70 [10/03/2020 13:04:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000E6891.......
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): ........
Firmware version: 0139.02
=== Process started: 10/03/2020 13:04:28 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! but cm2mt2 doesn t launch,can you pls give us some explanations?IT ALWAYS ASKS FOR UPDATE

YellowBoss 03-10-2020 13:45

Quote:

Originally Posted by beka123 (Post 14041263)
=== DongleManager [Infinity] v1.72 [10.03.2020 15:42:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 76C5D020
Firmware version: 0136.02
=== Process started: 10.03.2020 15:42:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Please fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4
After that update dongle firmware with DongleManager.

YellowBoss 03-10-2020 13:45

Quote:

Originally Posted by larouci16 (Post 14041290)
=== DongleManager [Infinity] v1.70 [10/03/2020 13:04:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000E6891.......
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): ........
Firmware version: 0139.02
=== Process started: 10/03/2020 13:04:28 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! but cm2mt2 doesn t launch,can you pls give us some explanations?IT ALWAYS ASKS FOR UPDATE

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/


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