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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-23-2006, 09:39   #1 (permalink)
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F.A.Q., Contacts, Supported models, Cables/pinouts


List of models supported by Infinity-Box

List of Infinity-Box supported models


Contacts

Infinity-Box Corporate web site: Infinity-Box - Multibrand Unlock & Repair Tools
Infinity-Box [BEST] web site: BB5 Easy Service Tool [BEST] - About
Infinity-Box CDMA-Tool web site: Infinity CDMA-Tool - About


Support e-mail for sales questions: [email protected] or [email protected]

Support e-mail for technical support questions: [email protected]
Support e-mail for question regarding dongle upgrade etc. (private data related): [email protected]
Support e-mail to send new flash files for "Chinese MTK/Mediatek" models: [email protected]
Support e-mail to send new flash files for "Chinese RDA/Coolsand" models: [email protected]
Support e-mail to send new flash files for ordinary models: [email protected]


Information about reseller, box packages, supported models

How to buy Infinity-Box
Models supported by Infinity-Box
Different Infinity-Box'es on market, How many cables included in package etc.
Important information for future and current Infinity-Box Users and Resellers


Installation

Installation/driver problem "smart card resource manager is not running"
Smart Card subsystem Repairer

FTDI Frivers Fix: Infinity-Box Drivers with special FTDI Fix


Manuals, tutorials

Basics Video Tutorials: How to use Infinity-Box !
How to enter in support area and download files
Infinity-Box University project: Lessons


Cables/pinouts

Where to find pinouts ? What cable to use ? What is "Infinity-Box cable selector"
How to build your own cable: detailed info with pictures and step-by-step description


Box problems and solutions (smart-card related)

Card keys is damaged, Your account is suspended etc.
Warning ! Your smart-card can be attacked by harmful software !
One more warning for all Infinity-Box users: damaged smart-cards
Warning ! Usb Sharing can harm your dongle
Dongle Registration/Upgarde
How to update/upgrade dongle


Software "infected" by virus

False warning about software infected by VIRUS


Software Activations, Support Renew etc.

Support/Updates 1 Year Renew


Chinese Miracle-2 (Test Version) Activation Process

Chinese Miracle-2 (Release) Activation Process

Online Service Password change procedure


SPT-Box software (Samsung models support) activation for Infinity-Box users !

DC-Unlocker software activation for Infinity-Box users (FREE unlock available)

Last edited by YellowBoss; 11-14-2014 at 12:35.
 
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Old 10-23-2006, 09:40   #2 (permalink)
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Nokia
Nokia DCT4+ Tool full - FREE for all Infinity-Box users from BEST team

Alcatel
Alcatel 208 tp/tx here

Bird
S198, S199 cable info part 1
S198, S199 cable info part 2

Motorola
C257, C261, V177 "Restart" problem, unlock problem:
* IMPORTANT * C257, C261, V175-V177 Unlock, Repair
c261 problem
c261 problem
c261 problem
c261 problem

How to slove motofone F3 ringtones:
how to slove motofone F3 ringtones !!!

C115, C116, C139 bad connection part 1
C115, C116, C139 bad connection part 2
C115, C116, C139 bad connection part 3
Err: boot failure[07]: version mismatch, other connection settings should be used
Unlock latest newest c113-c118, c122, c123 that can't be unlocked ordinary way
C117 Phone is Hacked
C139 850/1900 <-> 900/1800 band part 1
C139 850/1900 <-> 900/1800 band part 2
C261, C257 850/1900 <-> 900/1800 band change
C139 v8.8.17 unlock/flash
C139 TracFone
V170 "white screen" after flashing
C168 "network pin blocked"

Panasonic
G60 can't be flashed
X100, A200, X500 unlock problem
X300 can't power-on after unlock/flash (only "Panasonic" logo and power off)
X400 unlock problem part 1
X400 unlock problem part 2
X500 no incoming calls
X70 unlock part 1
X70 unlock part 2
X70 endless "Signalling", unlock problem
X700 not detected by PC
X700 keypad lock
VS2, VS3 unlock problems

How to use CB2000

Other brands
Nec E101 information
Newgen C800 can't power-on after "Reset"
BenQ-Siemens AP75, O2X1b/i/li testpoint and known problem part 1
BenQ-Siemens AP75, O2X1b/i/li testpoint and known problem part 2
O2X7 unlock procedure part 1
O2X7 unlock procedure part 2
Konka C926 unlock procedure
Philips-568 flashing errors (the same info right for almost all models)
Toshiba TS10 pinout
vk200 unlock

What is "UK edition"
Why flash files size so different ? New format for flash files

"Made in China" phones:
What to do if you have "Made in China" phone but you don't have pinout:
work with Double SIM (double IMEI) phones
Important manuals about "Chinese" models reapir procedure attached.

Last edited by InfinitySupport; 03-02-2011 at 05:12.
 
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Old 10-23-2006, 09:43   #3 (permalink)
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How to connect box to PC, how to configure box:

back side box power: set to UP position
back side USB port: connect to PC USB port

front side F-Bus/M-Bus: set to UP position
cable should be connected to left RJ-45 socket

RJ45 female pinout (count pins from left to right):
2: Tx
3: Rx
7 and 8: Gnd







Last edited by InfinitySupport; 03-02-2011 at 05:49.
 
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Old 10-23-2006, 09:45   #4 (permalink)
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Question-1: I don't see in support area flash files that I need (Languages that I need). How to get it ?

Answer-1:
Try to find phone with languages that you need, read flash and send file to [email protected]
Flash file will be tested and uploaded into support area ASAP.

Please, see this: !!! Attention !!! Important !!!


Question-2: How to get fast help for my problem ?

Answer-2:
1. Double check COM port selection
2. Double check cable selection (check support area for correct cable/pinout)
3. Check "Documentation" folder in folder with software. It can be that you can see additional info there.
4. Check support area. You can see unlock/repair manuals in support area.
5. Try to use ordinary baud for flashing (115200)
6. Try to use other flash files for flashing
7. Try to use repair eeprom files

If problem still exist and you can't solve it by yourself, write e-mail to [email protected]
1. Describe your problem so detailed as possible.
2. What was phone condition before unlock/flash ?
3. What files was used for flashing ?
4. What is phone condition now ?
5. Include in your message Log file (or text from software Log window) so we can see the place with errors/problems.
6. Please, note: message "not work" is NOT A PROBLEM DESCRIPTION.


Question-3: How to check is phone model supported by Infinity-Box ?

Answer-3:
It's no need to ask support persons "is this phone supported" for each model.
Easy way: visit www.infinity-box.com and see full list of supported models.
Other easy way: read sticky thread in this forum: List of Supported phones by Infinity-Box
Other more hard way: use "search" button and make search in this forum.


Question-4: I have new phone model and I want to see this model supported by Infinity-Box. What to do ?

Answer-4:
1. open phone, find CPU chip and Flash chip
2. send e-mail to [email protected] with the next info:
2.1. CPU chip name
2.2. Flash chip name
2.3. phone bottom connector type (photo, if available)
2.4. Gnd, Charge, +Battery pins location on phone connector
2.5. full text from phone back label (label under battery)
2.6. phone photo (or link to phone photo)
2.7. is it sp-locked or simfree phone
2.8. is it exist original data/com/usb cable in phone package
2.9. is it exist CD with original drivers in phone package
2.10. estimated phone price
2.11. any additional information
We will check your information and will tell you is it posible to make support for this model or not.

Last edited by InfinitySupport; 03-24-2014 at 12:16.
 
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Old 01-19-2007, 21:08   #5 (permalink)
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How to find pinout for unknown model:

In most cases you need to know Gnd, Rx, Tx pins for flash/unlock operations. What do do if you don't have cable or you have new phone model:

1. find Gnd pin (it's required step, you can't continue until you will know Gnd pin location)
2. find Charge pins (it's optional step, just to save your time during future research)
3. find +Battery pins (it's optional step, just to save your time during future research)
4. connect cable Gnd to phone Gnd
5. try to connect cable Rx/Tx wires to all phone contacts one by one (except Gnd, Charge, +Battery pins) and try to read flash from phone
6. if flash read procedure can start this means that pinout found Ok and you can make other operations

Note about "Chinese models": a lot of different phones with the same name exist on market (as well as many different name phones with the same pinouts), so, if you see in our "cable selector" wrong pinout for "Chinese models"it's good idea to find correct pinout acording to above instruction and send found pinout information with full text from phone back label to [email protected]

Last edited by InfinitySupport; 03-24-2014 at 12:17.
 
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Old 04-06-2007, 12:00   #6 (permalink)
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How to access support area:

Click here to download software

Instruction here:



If you still have problems and can't enter support area:
1. start DongleManager
2. read dongle information (S/N etc.)
3. send complete dongle information to [email protected]

Last edited by InfinitySupport; 10-19-2007 at 23:46.
 
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Old 03-23-2014, 16:02   #7 (permalink)
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If you want to see new model supported or if you are not satisfied with updates
 
Old 08-05-2015, 16:57   #8 (permalink)
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[GUIDE] REVIVE any SPD65xx phone, with fault FS/NV or killed by other tools by CM2SPD
 
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