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Reload this Page Smart-Card/Dongle/Box update Problems and Solutions
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Old 04-22-2017, 17:20   #1276 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware

after update done with error

=== DongleManager [Infinity] v1.70 [22/04/2017 11:28:40] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [22/04/2017 11:28:49] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 22/04/2017 11:28:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 609/8558
Error upgrading applets:
Card returned error - 0000 at 609/8558
Disconnected
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Old 04-22-2017, 22:18   #1277 (permalink)
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=== DongleManager [Infinity] v1.70 [22/04/2017 22:24:35] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00041137FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 138E1137
Firmware version: 0134.02
=== Process started: 22/04/2017 22:24:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Last edited by increas; 04-22-2017 at 22:26.
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Old 04-23-2017, 22:15   #1278 (permalink)
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Quote:
Originally Posted by yunuskhann View Post
I can't able to use cm2 spd as well as cm2 QLM
It says to update dongle firmware via dongle manager n when try to update firmware it gives error

Sent from my Redmi Note 4 using Tapatalk
- Run DongleManager
- Read Box/Dongle serial number (S/N)

DO NOT send screenshot/video but copy/paste text from software window !
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Old 04-23-2017, 22:15   #1279 (permalink)
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Quote:
Originally Posted by M - Soft View Post
problem not complete update plz help me team



Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 22-04-2017 18:43:48 ----------
DongleManager [Infinity-Box] v1.67 [22-04-2017 18:43:48]
PC HWID: XXX...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003906010XXXXX
Type: [BEST] S/N: XXXXXXXX Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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Old 04-23-2017, 22:16   #1280 (permalink)
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Quote:
Originally Posted by abbes View Post
after update done with error

=== DongleManager [Infinity] v1.70 [22/04/2017 11:28:40] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [22/04/2017 11:28:49] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 22/04/2017 11:28:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 609/8558
Error upgrading applets:
Card returned error - 0000 at 609/8558
Disconnected
Did you update drivers as per instruction ?
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Old 04-23-2017, 22:17   #1281 (permalink)
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Quote:
Originally Posted by increas View Post
=== DongleManager [Infinity] v1.70 [22/04/2017 22:24:35] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00041137FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 138E1137
Firmware version: 0134.02
=== Process started: 22/04/2017 22:24:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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Old 04-24-2017, 09:10   #1282 (permalink)
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DongleManager [Infinity-Box] v1.68 [24/04/2017 09:10:09]
PC HWID: 61D70E3592E3DEB77D33DA78B38A61AB
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
Box/Dongle is not found
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Old 04-24-2017, 17:39   #1283 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Did you update drivers as per instruction ?
YES ....i updated drivers


=== DongleManager [Infinity] v1.70 [24/04/2017 17:48:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 24/04/2017 17:48:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Last edited by abbes; 04-24-2017 at 17:49.
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Old 04-24-2017, 21:45   #1284 (permalink)
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Quote:
Originally Posted by abbes View Post
YES ....i updated drivers


=== DongleManager [Infinity] v1.70 [24/04/2017 17:48:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 24/04/2017 17:48:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
try now ONE more time. ONE !
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Old 04-25-2017, 08:00   #1285 (permalink)
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=== DongleManager [Infinity] v1.70 [4/25/2017 12:58:47] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000CF5000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 64CDCF50
Firmware version: 0118.02
=== Process started: 4/25/2017 12:58:51 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
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Old 04-25-2017, 08:13   #1286 (permalink)
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Quote:
Originally Posted by ashraf_bcs View Post
=== DongleManager [Infinity] v1.70 [4/25/2017 12:58:47] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000CF5000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 64CDCF50
Firmware version: 0118.02
=== Process started: 4/25/2017 12:58:51 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Hello,
Try once again now
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Old 04-25-2017, 19:44   #1287 (permalink)
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=== DongleManager [Infinity] v1.70 [4/25/2017 18:40:34] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0109956524881292
=== Process started: 4/25/2017 18:40:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to
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Old 04-26-2017, 06:04   #1288 (permalink)
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Serial No (S/N): A497C676
Firmware version: 0135.02
=== Process started: 26.04.2017 10:01:59 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Last edited by Farruhjon; 04-26-2017 at 06:11.
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Old 04-26-2017, 06:26   #1289 (permalink)
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you can do that
Quote:
Originally Posted by Farruhjon View Post
Serial No (S/N): A497C676
Firmware version: 0135.02
=== Process started: 26.04.2017 10:01:59 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Read the first post carefully the answer will come on your mind.
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Old 04-26-2017, 06:40   #1290 (permalink)
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I already have this problem 2 times
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