Smart-Card/Dongle/Box update Problems and Solutions - Page 102 - GSM-Forum

kprashant · 05-15-2017, 06:44

=== DongleManager [Infinity] v1.70 [5/15/2017 11:27:50] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00039D5B24A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 388D9D5B
Firmware version: 0118.04
=== Process started: 5/15/2017 11:27:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
please help me

appsworlmardan · 05-15-2017, 06:46

Quote:

Originally Posted by kprashant

=== DongleManager [Infinity] v1.70 [5/15/2017 11:27:50] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00039D5B24A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 388D9D5B
Firmware version: 0118.04
=== Process started: 5/15/2017 11:27:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
please help me

READ THE FIRST POST OF THIS TREAD

always press:> GSM-Forum - Search Forums before post
Follow the rules.
http://forum.gsmhosting.com/vbb/f62/...rules-1591101/

BestRegards,
MajeedGsm.

nori2007 · 05-15-2017, 11:02

https://mega.nz/#!et5w1aCb!sSA6BL5CR...wztKc1-hpN3bBU

abbes · 05-15-2017, 11:12

=== DongleManager [Infinity] v1.70 [15/05/2017 11:11:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 15/05/2017 11:11:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 05-15-2017, 12:34

Quote:

Originally Posted by ximasim

I dont want spaming .....the problem again started checkout ....i u dnt beleive then using team viewer can ba helpful bro....

You have got an answer in your old thread. Please use that thread for future discussion.

InfinityHelp · 05-15-2017, 12:36

Quote:

Originally Posted by alzam

Yes i have done the same thing as introductions
But the result still can not upgrade fw smartcard

how to solved this problem ??

soory bad english

1. your account has been locked by server automatically for 8 hours due to your repeated attacks
2. you must wait 8 hours and then update dongle ONCE

InfinityHelp · 05-15-2017, 12:44

Quote:

Originally Posted by shahzadthe1

Hi suppporter , pls check my dongle is not detecting by cm2 application and giving error while updating

Code:

=== DongleManager [Infinity] v1.70 [5/15/2017 9:40:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00008DF27CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CF708DF2
Firmware version: 0134.02
=== Process started: 5/15/2017 9:40:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware

InfinityHelp · 05-15-2017, 12:45

Quote:

Originally Posted by kprashant

=== DongleManager [Infinity] v1.70 [5/15/2017 11:27:50] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00039D5B24A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 388D9D5B
Firmware version: 0118.04
=== Process started: 5/15/2017 11:27:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
please help me

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

InfinityHelp · 05-15-2017, 12:50

Quote:

Originally Posted by nori2007

[.....

What is this link means ?

InfinityHelp · 05-15-2017, 13:21

Quote:

Originally Posted by abbes

=== DongleManager [Infinity] v1.70 [15/05/2017 11:11:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 15/05/2017 11:11:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

nori2007 · 05-15-2017, 16:29

Quote:

Originally Posted by InfinityHelp

What is this link means ?

fault.bin

mtk not run

alzam · 05-15-2017, 16:43

Thank you infinity team my problem solved..

=== DongleManager [Infinity] v1.70 [5/15/2017 22:35:10] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000131FF00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8D4A31FF
Firmware version: 0134.02
=== Process started: 5/15/2017 22:35:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 5/15/2017 22:36:28 ===
=== DongleManager [Infinity] v1.70 [5/15/2017 22:36:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000131FF00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8D4A31FF
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136

InfinityHelp · 05-15-2017, 17:05

Quote:

Originally Posted by nori2007

fault.bin

mtk not run

Do you have any kind of sharing/trace/debug/sniff software installed ?
Attach fault.bin file (it should be in software folder) here or send e-mail with file and problem info to:
help [at] infinity-box.com

bakkougsm · 05-15-2017, 18:09

=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

i cant access support

i cant use spd 1.26

i cant update dongle.

please help me.

for your information i change my email to [email protected]

InfinityHelp · 05-15-2017, 19:48

Quote:

Originally Posted by bakkougsm

=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

i cant access support

i cant use spd 1.26

i cant update dongle.

please help me.

for your information i change my email to [email protected]

Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

05-15-2017, 16:43	#1527 (permalink)
alzam Junior Member Join Date: Sep 2014 Location: indonesia Posts: 22 Member: 2256516 Status: Offline Thanks Meter: 3	Thank you infinity team Thank you infinity team my problem solved.. === DongleManager [Infinity] v1.70 [5/15/2017 22:35:10] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000131FF00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 8D4A31FF Firmware version: 0134.02 === Process started: 5/15/2017 22:35:15 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 5/15/2017 22:36:28 === === DongleManager [Infinity] v1.70 [5/15/2017 22:36:28] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000131FF00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 8D4A31FF Firmware version: 0136.02 => Activations: - 00: Infinity-Box/Dongle v.0136

05-15-2017, 06:44	#1516 (permalink)
kprashant No Life Poster Join Date: Feb 2014 Location: Live on earth Posts: 1,571 Member: 2133627 Status: Offline Sonork: 100.1611605 Thanks Meter: 36	=== DongleManager [Infinity] v1.70 [5/15/2017 11:27:50] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 00039D5B24A11292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 388D9D5B Firmware version: 0118.04 === Process started: 5/15/2017 11:27:53 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 please help me

05-15-2017, 11:02	#1518 (permalink)
nori2007 Freak Poster Join Date: Sep 2007 Location: algeria Age: 35 Posts: 471 Member: 580077 Status: Offline Sonork: 100.1591941 Thanks Meter: 207	https://mega.nz/#!et5w1aCb!sSA6BL5CR...wztKc1-hpN3bBU

05-15-2017, 11:12	#1519 (permalink)
abbes Crazy Poster Join Date: Jun 2005 Age: 55 Posts: 51 Member: 153598 Status: Offline Thanks Meter: 1	=== DongleManager [Infinity] v1.70 [15/05/2017 11:11:51] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0108A179147D1292 === Process started: 15/05/2017 11:11:51 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

05-15-2017, 18:09	#1529 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0006A77418201292 Box/Dongle found: [BEST] Serial No (S/N): C9E2A774 Firmware version: 0122.02 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0135 - 03: [BEST] v.0122 => Online Service Account: http://www.infinity-box.com/service - Username: 03C9E2A774 - Password: xxxxxxxxx i cant access support i cant use spd 1.26 i cant update dongle. please help me. for your information i change my email to [email protected]