Smart-Card/Dongle/Box update Problems and Solutions

[issam2007]

The problem has not yet been resolved
=== DongleManager [Infinity] v1.70 [03/05/2017 18:38:00] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0005A05C08771292
=== Process started: 03/05/2017 18:38:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to

[tlemceni]

Originally Posted by YellowBoss

I am tired to ask you to read instruction. Anyway let's try once again:

Read - http://www.infinity-box.com/support/?r=4
Make steps as per instruction regarding error #57
Post here your steps done and confirmation about usb3mon
After that you must wait 24 hours because server locked your account automatically due to your non-stop attacks to server (you have made more than 10 attacks today and many attacks yesterday).

Waiting for you here with information after 24 hours !

Hollo friend
The 24h has been finish
What i do now?
Thank's

[tersace]

=== DongleManager [Infinity] v1.70 [04/05/2017 16:27:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00036C7D18201292
=== Process started: 04/05/2017 16:27:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[farfour]

Originally Posted by farfour

Request status:

Username: 00269Axxxx
Wrong e-mail: [email protected]
Valid e-mail: [email protected]
Back
Questions: [email protected]


i dont have this valid e-mail any more

send all information on password reset page to contact e-mail get this reponse :

Hello,

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

Send us text.
DO NOT send screenshot/video but copy/paste text from software window !

i read my card and send it as text to contact e-mai
but no response

[elsokary]

Originally Posted by YellowBoss

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

=== DongleManager [Infinity] v1.70 [04/05/2017 20:14:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102987B03EF1292
=== Process started: 04/05/2017 20:14:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected


help

[YellowBoss]

Originally Posted by farfour

send all information on password reset page to contact e-mail get this reponse :

Hello,

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

Send us text.
DO NOT send screenshot/video but copy/paste text from software window !

i read my card and send it as text to contact e-mai
but no response

If you have sent an e-mail already you will get a reply soon.

[YellowBoss]

Originally Posted by elsokary

=== DongleManager [Infinity] v1.70 [04/05/2017 20:14:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102987B03EF1292
=== Process started: 04/05/2017 20:14:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected


help

Did you update card-reader drivers ?

[YellowBoss]

Originally Posted by tersace

=== DongleManager [Infinity] v1.70 [04/05/2017 16:27:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00036C7D18201292
=== Process started: 04/05/2017 16:27:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC

[YellowBoss]

Originally Posted by tlemceni

The problem I have ever used the DongleManager, The last time I used it is 20-04-2017
Thank you very much for the explanations

What is the reason of this strange lie ?
You have attackd server more than 20 (I am tired to count it) times from 02 May to 05 May.
Probably you have somebody in your office who make that. Right ?
Very often users say that they have grandmother/children/mother/father/brothers/students etc. and all that people trying to update their dongles at night or at weekend.
Is it your case ?

[YellowBoss]

Originally Posted by issam2007

The problem has not yet been resolved
=== DongleManager [Infinity] v1.70 [03/05/2017 18:38:00] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0005A05C08771292
=== Process started: 03/05/2017 18:38:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to

Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC

[YellowBoss]

Originally Posted by zaheerkhan2011

my 2nd device same problm

=== DongleManager [Infinity] v1.70 [5/3/2017 20:24:48] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003927624A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 32C29276
Firmware version: 0122.02
=== Process started: 5/3/2017 20:24:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware

[YellowBoss]

Originally Posted by tlemceni

Hollo friend
The 24h has been finish
What i do now?
Thank's

Update your dongle firmware now

[YellowBoss]

Originally Posted by malithawy

=== DongleManager [Infinity] v1.70 [03/05/2017 17:11:17] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01039B6103EF1292
=== Process started: 03/05/2017 17:11:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

[tersace]

Now i get this, tried with many different card readers.

=== DongleManager [Infinity] v1.70 [05/05/2017 11:12:26] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

[YellowBoss]

Originally Posted by tersace

Now i get this, tried with many different card readers.

=== DongleManager [Infinity] v1.70 [05/05/2017 11:12:26] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button