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05-27-2017, 09:11
| #1621 (permalink) | |
| No Life Poster   Join Date: Dec 2004 Location: Uganda Age: 45
Posts: 2,922
Member: 96478 Status: Offline Sonork: 100.1674604 Thanks Meter: 1,420 | Quote:
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05-27-2017, 11:17
| #1622 (permalink) | |
| Junior Member  Join Date: Sep 2005 Location: KAFKASYA Age: 48
Posts: 29
Member: 180270 Status: Offline Thanks Meter: 6 | Quote:
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05-27-2017, 11:25
| #1623 (permalink) |
| Junior Member Join Date: Sep 2016 Location: tunisia
Posts: 33
Member: 2620880 Status: Offline Thanks Meter: 1 | hello team i can't update my dongle i will add to my box infinity one year support and best activativation so what should i do to reseolve the issue thank you for your help in advance ==== [17/05/2017 17:08:57] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.70 [17/05/2017 17:09:05] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000CF1A00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 6443CF1A Firmware version: 0112.02 "UK Edition" status: On Last launched Application: 001A v.0413 => Activations: - 00: Infinity-Box/Dongle v.0112 === DongleManager [Infinity] v1.70 [17/05/2017 17:09:18] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000CF1A00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 6443CF1A Firmware version: 0112.02 === Process started: 17/05/2017 17:09:21 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file |
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05-27-2017, 15:29
| #1625 (permalink) |
| Junior Member Join Date: Jun 2009
Posts: 6
Member: 1056661 Status: Offline Sonork: tarek25 Thanks Meter: 0 | Please warning dongle misconfiguration === DongleManager [Infinity] v1.70 [24/05/2017 18:43:48] === Searching... Card-Reader: Axalto e-gate 0 HWID: 000014DA00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 55CA14DA Firmware version: 0135.02 === Process started: 24/05/2017 18:43:55 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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05-27-2017, 15:32
| #1626 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Download here - https://www.infinity-box.com/support.php | |
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05-27-2017, 15:47
| #1628 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
This means it was before 1 year | |
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05-27-2017, 15:48
| #1629 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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05-27-2017, 15:53
| #1630 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
dongle [at] infinity-box.com | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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05-27-2017, 15:54
| #1631 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do - http://www.infinity-box.com/support/?r=4 Waiting for a confirmation that you have fixed your PC | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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05-27-2017, 16:33
| #1632 (permalink) |
| No Life Poster  Join Date: May 2003
Posts: 1,312
Member: 28819 Status: Offline Thanks Meter: 222 | hello i have problem after update === DongleManager [Infinity] v1.70 [5/17/2017 15:35:39] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 00059B5D18201292 === Process started: 5/17/2017 15:35:40 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 thx y supporer not sloved my problem ????????????? Last edited by YellowBoss; 05-30-2017 at 19:02. |
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05-28-2017, 10:07
| #1634 (permalink) | |
| No Life Poster Join Date: Dec 2004 Location: Uganda Age: 45
Posts: 2,922
Member: 96478 Status: Offline Sonork: 100.1674604 Thanks Meter: 1,420 | Quote:
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| The Following User Says Thank You to Kirumira For This Useful Post: |
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05-29-2017, 09:26
| #1635 (permalink) |
| No Life Poster Join Date: Sep 2007
Posts: 1,219
Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552 | === DongleManager [Infinity] v1.70 [5/29/2017 14:25:56] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 010397661C6A1292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D63F9766 Firmware version: 0134.02 === Process started: 5/29/2017 14:25:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 dongle is blocked plz unblocked it thanks |
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