Smart-Card/Dongle/Box update Problems and Solutions

[InfinityHelp]

Originally Posted by duyphuong3000

Need help from team. thanks

please copy/paste text but not pictures !

[lastmile]

my Infinity cm2 not working

=== DongleManager [Infinity] v1.70 [13-10-2017 14:51:11] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000E35EFF001982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0328E35E
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
- 07: module #07


=== DongleManager [Infinity] v1.70 [13-10-2017 14:51:45] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000E35EFF001982
Box/Dongle found: Infinity-Box/Dongle
Number of flash operations: 0
Number of unlock operations: 0
Number of security operations: 0
Number of other operatiions: 0
Serial No (S/N): 0328E35E
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
- 07: module #07

card update error:No updates found for your Smart-Card. DO NOT try more today


plz halp me

[matho]

= DongleManager [Infinity] v1.70 [2017-10-13 11:03:26] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01018A6114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 801Dxxxx
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
=> External Activations:
- GB-Key
- GB-Key (Activation)
=== DongleManager [Infinity] v1.70 [2017-10-13 11:04:25] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01018A6114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 801Dxxxx
Firmware version: 0122.02
=== Process started: 2017-10-13 11:04:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 551/13468
Error upgrading applets:
Card returned error - 0000 at 551/13468
Disconnected

Now i cant update my card

DongleManager [Infinity] v1.70 [2017-10-13 11:25:48] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01018A6114D11292
=== Process started: 2017-10-13 11:25:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[online-nokia]

Today I've update my BEST dongle to Infinity. Few hours later I read in forum about Samsung update - step by step make with manual in forum, but whlie update in Dongle Manager my Dongle became to be dead ?

=== DongleManager [Infinity] v1.70 [2017-10-13 20:37:59] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID:
=== Process started: 2017-10-13 20:37:59 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Please what to do now ? When try to open BEST software message is Dongle not found.

[YellowBoss]

Originally Posted by lastmile

my Infinity cm2 not working

=== DongleManager [Infinity] v1.70 [13-10-2017 14:51:11] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000E35EFF001982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0328E35E
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
- 07: module #07


=== DongleManager [Infinity] v1.70 [13-10-2017 14:51:45] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000E35EFF001982
Box/Dongle found: Infinity-Box/Dongle
Number of flash operations: 0
Number of unlock operations: 0
Number of security operations: 0
Number of other operatiions: 0
Serial No (S/N): 0328E35E
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
- 07: module #07

card update error:No updates found for your Smart-Card. DO NOT try more today


plz halp me

Your dongle has latest firmware.

what is "not working" ?

[YellowBoss]

Originally Posted by matho

= DongleManager [Infinity] v1.70 [2017-10-13 11:03:26] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01018A6114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 801Dxxxx
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
=> External Activations:
- GB-Key
- GB-Key (Activation)
=== DongleManager [Infinity] v1.70 [2017-10-13 11:04:25] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01018A6114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 801Dxxxx
Firmware version: 0122.02
=== Process started: 2017-10-13 11:04:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 551/13468
Error upgrading applets:
Card returned error - 0000 at 551/13468
Disconnected

Now i cant update my card

DongleManager [Infinity] v1.70 [2017-10-13 11:25:48] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01018A6114D11292
=== Process started: 2017-10-13 11:25:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[YellowBoss]

Originally Posted by online-nokia

Today I've update my BEST dongle to Infinity. Few hours later I read in forum about Samsung update - step by step make with manual in forum, but whlie update in Dongle Manager my Dongle became to be dead ?



Please what to do now ? When try to open BEST software message is Dongle not found.

You have removed info from your post. Nobody can help if you hide info.

[duyphuong3000]

Originally Posted by InfinityHelp

please copy/paste text but not pictures !

here log sir
=== DongleManager [Infinity] v1.70 [14/10/2017 10:17:04] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0107AA6C147D1292
=== Process started: 14/10/2017 10:17:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by duyphuong3000

here log sir
=== DongleManager [Infinity] v1.70 [14/10/2017 10:17:04] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0107AA6C147D1292
=== Process started: 14/10/2017 10:17:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[online-nokia]

Originally Posted by YellowBoss

You have removed info from your post. Nobody can help if you hide info.

Sorry. I think I can't post public my HWID. Here is full log:

=== DongleManager [Infinity] v1.70 [2017-10-13 20:41:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008766318201292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [2017-10-13 20:42:07] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008766318201292
=== Process started: 2017-10-13 20:42:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[balqis_iman]

Originally Posted by online-nokia

Sorry. I think I can't post public my HWID. Here is full log:

the same problem as me

please, I tried to update DongleManager 1 hour ago to use InfinityBox SM but at the time of DongleManager update goes directly Disconnect I tried again update DongleManager pops up log like in this take
*
=== DongleManager [Infinity] v1.70 [14/10/2017 13:55:57] ===
Box / Dongle type selected: Infinity-Box / Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002A7B9FF021982
Process === started: 14/10/2017 13:55:57 ===
Connecting to server
Server connection successfully created
Checking the DongleManager version ...
Your DongleManager is up-to-date
Checking Dongle Identification ...
Authenticating on server ...
Authentication phase error:
Answer server: [0010] Dongle Authentication failed.
Probably the last attempt disconnected or the Smart-Card is wrong is connected.
Contact http://www.infinity-box.com/support/...sed::confused:

[dhkbd]

=== DongleManager [Infinity] v1.70 [10/14/2017 18:15:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000052140EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BB255214
Firmware version: 0132.02
=== Process started: 10/14/2017 18:15:54 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

[HaroonRamin]

Please Help!
=== DongleManager [Infinity] v1.70 [10/14/2017 15:51:51] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01089F6A24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 07629F6A
Firmware version: 0122.02
=== Process started: 10/14/2017 15:51:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[HelloTel]

Sir help me
=== DongleManager [Infinity] v1.70 [10/15/2017 17:10:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000102A47CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DA4C02A4
Firmware version: 0134.02
=== Process started: 10/15/2017 17:10:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[YellowBoss]

Originally Posted by online-nokia

Sorry. I think I can't post public my HWID. Here is full log:

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !