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10-12-2017, 05:42
| #2356 (permalink) | |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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10-12-2017, 06:02
| #2357 (permalink) |
| No Life Poster   Join Date: Aug 2005 Location: 5AAB Age: 37
Posts: 620
Member: 167191 Status: Offline Thanks Meter: 363 | === DongleManager [Infinity] v1.70 [12-Oct-17 10:28:47] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000223A3FF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 1B1623A3 Firmware version: 0136.02 "UK Edition" status: Off Last launched Application: 0031 v.0126 => Activations: - 00: Infinity-Box/Dongle v.0136 === DongleManager [Infinity] v1.70 [12-Oct-17 10:28:55] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000223A3FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 1B1623A3 Firmware version: 0136.02 === Process started: 12-Oct-17 10:28:59 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file hello sir, this problem comes when i try to update my card after actiating sm-software from support. yesterday i got another error. i thought i should try after 24 hrs.. today i again try to update. now its shoing account suspended. please release the account so that i can update the card with sm-software activation.. thnx in advance team |
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10-12-2017, 09:48
| #2360 (permalink) | |
| No Life Poster Join Date: Jul 2010 Location: chennai, india
Posts: 1,347
Member: 1354113 Status: Offline Thanks Meter: 669 | Quote:
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10-12-2017, 09:50
| #2361 (permalink) | |
| No Life Poster Join Date: Jul 2010 Location: chennai, india
Posts: 1,347
Member: 1354113 Status: Offline Thanks Meter: 669 | Quote:
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10-12-2017, 11:54
| #2362 (permalink) |
| Junior Member  Join Date: May 2014 Location: iraq
Posts: 33
Member: 2179041 Status: Offline Sonork: www.sonork.com Thanks Meter: 7 | === DongleManager [Infinity] v1.70 [12/10/2017 13:50:05] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 01039B6103EF1292 === Process started: 12/10/2017 13:50:06 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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10-12-2017, 12:30
| #2363 (permalink) |
| Freak Poster  Join Date: Mar 2009 Location: 75.BAITUN NOOR SHOPPING CENTER
Posts: 163
Member: 987131 Status: Offline Sonork: 100.1614852 Thanks Meter: 25 | === DongleManager [Infinity] v1.70 [10/12/2017 17:26:30] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000E59612BF4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): BD04E596 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 59 "UK Edition" status: On Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0136 => Online Service Account: http://www.infinity-box.com/service - Username: 00BD04E596 - Password: ...... Diagnostic Key: 7F688FFD494B11BB Last edited by InfinityHelp; 10-13-2017 at 06:52. Reason: password removed |
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10-13-2017, 06:48
| #2366 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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10-13-2017, 06:50
| #2368 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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10-13-2017, 06:51
| #2369 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 OR 1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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10-13-2017, 06:53
| #2370 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Do you have fault.bin file in folder with software ? Please do not use external file sharing servers, attach fault.bin file here or send e-mail with file and problem info to: help [at] infinity-box.com | |
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