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04-25-2018, 14:24
| #3106 (permalink) |
| Registered User  Join Date: Sep 2006 Location: Pakistan
Posts: 52
Member: 359845 Status: Offline Thanks Meter: 23 | ==== [25-Apr-18 18:12:41] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [25-Apr-18 18:13:11] === Searching... Card-Reader: FT SCR2000 0 HWID: 0007985D20881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [25-Apr-18 18:15:50] === Searching... Card-Reader: FT SCR2000 0 HWID: 0007985D20881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [25-Apr-18 18:15:57] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007985D20881292 === Process started: 25-Apr-18 18:15:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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04-25-2018, 20:56
| #3107 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 OR 1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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04-26-2018, 08:03
| #3108 (permalink) | |
| No Life Poster  Join Date: Nov 2010 Location: cox's bazar bangladesh
Posts: 506
Member: 1453066 Status: Offline Thanks Meter: 75 | Quote:
Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001762100001942 === Process started: 4/26/2018 13:01:25 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 same problem | |
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04-26-2018, 08:09
| #3109 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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04-26-2018, 08:15
| #3110 (permalink) | |
| No Life Poster Join Date: Nov 2010 Location: cox's bazar bangladesh
Posts: 506
Member: 1453066 Status: Offline Thanks Meter: 75 | Quote:
Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001762100001942 === Process started: 4/26/2018 13:13:25 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 4/26/2018 13:14:32 === === DongleManager [Infinity] v1.72 [4/26/2018 13:14:32] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001762100001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): xxxxxx Firmware version: 0136.02 => Activations: - 00: Infinity-Box/Dongle v.0136 thanks | |
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04-26-2018, 09:43
| #3111 (permalink) |
| Registered User Join Date: Sep 2006 Location: Pakistan
Posts: 52
Member: 359845 Status: Offline Thanks Meter: 23 | Please help me to solve my problem.... Sir i've recently updated my Infinity Best dongle with dongle manager but update not completed now it give error during update. (0010) please help me to solve my problem. Thanks Logs: === DongleManager [Infinity] v1.72 [25-Apr-18 18:35:55] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007985D20881292 === Process started: 25-Apr-18 18:35:55 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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04-26-2018, 10:58
| #3112 (permalink) | |
| Registered User Join Date: Sep 2006 Location: Pakistan
Posts: 52
Member: 359845 Status: Offline Thanks Meter: 23 | Bundle of Thanks my porblem solved. Quote:
Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007985D20881292 === Process started: 26-Apr-18 13:58:36 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 26-Apr-18 13:59:02 === | |
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04-26-2018, 11:21
| #3113 (permalink) |
| Junior Member Join Date: Aug 2005 Age: 43
Posts: 35
Member: 175980 Status: Offline Thanks Meter: 0 | Dongle misconfiguration === DongleManager [Infinity] v1.70 [4/26/2018 11:12:26] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00003A24176D4082 Box/Dongle found: Infinity-Box/Dongle Reading... Firmware version: 0136.02 === Process started: 4/26/2018 11:12:27 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 Last edited by takid; 04-26-2018 at 11:27. |
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04-27-2018, 17:11
| #3114 (permalink) |
| Freak Poster Join Date: Oct 2012 Location: United Arab Emirates
Posts: 115
Member: 1829029 Status: Offline Thanks Meter: 20  | === DongleManager [Infinity] v1.72 [27-04-2018 20:10:52] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 01019D7620281292 === Process started: 27-04-2018 20:10:52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 already update drives like same as above links |
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04-27-2018, 22:47
| #3115 (permalink) |
| Junior Member Join Date: Jun 2005 Location: Ukraine Age: 49
Posts: 13
Member: 155967 Status: Offline Thanks Meter: 3 | === DongleManager [Infinity] v1.72 [28.04.2018 0:25:19] === Searching... Card-Reader: OMNIKEY AG Smart Card Reader USB 0 HWID: 0003618A01171292 Box/Dongle found: [BEST] Serial No (S/N): 1250618A Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: Off Last launched Application: 0034 v.0136 => Activations: - 00: Infinity-Box/Dongle v.0136 - 03: [BEST] v.0122 - 07: #7 Diagnostic Key: 7F25C60E213D2144 === DongleManager [Infinity] v1.72 [27.04.2018 22:37:15] === Searching... Card-Reader: OMNIKEY AG Smart Card Reader USB 0 HWID: 0003618A01171292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 1250618A Firmware version: 0122.02 === Process started: 27.04.2018 22:37:17 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 Please help me to solve my problem. Thanks |
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04-28-2018, 10:22
| #3116 (permalink) |
| Junior Member Join Date: Jul 2017
Posts: 27
Member: 2742457 Status: Offline Thanks Meter: 0 | plse help me === DongleManager [Infinity] v1.72 [27/04/2018 16:00:56] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000093F71CC74082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 19FB93F7 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 57 "UK Edition" status: On Last launched Application: 0034 v.0136 => Activations: - 00: Infinity-Box/Dongle v.0136 Diagnostic Key: 7FA65C02C6DAA87A |
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04-30-2018, 09:13
| #3118 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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04-30-2018, 09:14
| #3119 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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04-30-2018, 09:16
| #3120 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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