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Old 08-26-2018, 23:59   #3451 (permalink)
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Thank you so much cm2 dongle has revived
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Old 08-27-2018, 10:29   #3452 (permalink)
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please help infinty team
=== DongleManager [Infinity] v1.72 [27.08.2018 14:24:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002A764FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3443A764
Firmware version: 0136.02
=== Process started: 27.08.2018 14:24:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 08-28-2018, 08:59   #3453 (permalink)
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Quote:
Originally Posted by yahyo View Post
please help infinty team
=== DongleManager [Infinity] v1.72 [27.08.2018 14:24:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002A764FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3443A764
Firmware version: 0136.02
=== Process started: 27.08.2018 14:24:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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Old 08-28-2018, 09:04   #3454 (permalink)
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@adfaengr
update dongle firmware now, I am not sure but maybe it will be fixed, who knows.
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Old 08-29-2018, 09:34   #3455 (permalink)
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=== DongleManager [Infinity] v1.70 [8/29/2018 1:32:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000068DB18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 29CF68DB
Firmware version: 0136.02
=== Process started: 8/29/2018 1:32:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


pls helf to fix it tnx..
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Old 08-29-2018, 10:42   #3456 (permalink)
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Quote:
Originally Posted by bhen1 View Post
=== DongleManager [Infinity] v1.70 [8/29/2018 1:32:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000068DB18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 29CF68DB
Firmware version: 0136.02
=== Process started: 8/29/2018 1:32:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


pls helf to fix it tnx..
Hello,

What to do - http://www.infinity-box.com/support/?r=4
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Old 08-29-2018, 19:17   #3457 (permalink)
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=== DongleManager [Infinity] v1.72 [29-08-2018 23:47:11] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104AA6408B51292
=== Process started: 29-08-2018 23:47:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

please help

Last edited by ..:: Mobile Clinic™ ::..; 08-29-2018 at 19:23.
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Old 08-30-2018, 09:53   #3458 (permalink)
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Quote:
Originally Posted by ..:: Mobile Clinic™ ::.. View Post
=== DongleManager [Infinity] v1.72 [29-08-2018 23:47:11] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104AA6408B51292
=== Process started: 29-08-2018 23:47:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

please help
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 08-30-2018, 11:40   #3459 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
already tried but same problem.Driver version is 2.5.9.1202

While updating Again I got Card Returned error -0000 at 1646/8391

While Updating with Alcor Smart Card Reader ver 1.7.28.0
getting this error.

Quote:
=== DongleManager [Infinity] v1.72 [30-08-2018 16:18:29] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0104AA6408B51292
=== Process started: 30-08-2018 16:18:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Last edited by ..:: Mobile Clinic™ ::..; 08-30-2018 at 11:49.
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Old 08-30-2018, 12:16   #3460 (permalink)
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try now ONLY ONE TIME with Alcor reader
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Old 08-31-2018, 10:51   #3461 (permalink)
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Report a problem to Support
Order/Transaction ID: 865067/1123609
Date: 2018-08-26 11:03:25
Amount/Credits: -65
Credits From/To: System
Product: Avator-Dongle software activation for Infinity-Box/Dongle
Status: COMPLETED
Tag: A270C26C halp me refund my balance Infinity tem
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Old 08-31-2018, 15:00   #3462 (permalink)
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Quote:
Originally Posted by gsmshapla View Post
Report a problem to Support
Order/Transaction ID: 865067/1123609
Date: 2018-08-26 11:03:25
Amount/Credits: -65
Credits From/To: System
Product: Avator-Dongle software activation for Infinity-Box/Dongle
Status: COMPLETED
Tag: A270C26C halp me refund my balance Infinity tem
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Old 09-01-2018, 10:02   #3463 (permalink)
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=== DongleManager [Infinity] v1.72 [9/1/2018 14:01:23] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00022EB9FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0C492EB9
Firmware version: 0137.02
=== Process started: 9/1/2018 14:01:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !



help meeeee
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Old 09-01-2018, 12:57   #3464 (permalink)
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Unhappy Card applet error during firmware update....

I purchase cm2 activation on infinity cdma dongle smart card.
Before try to update card firmware,my card was giving proper info.
But after update card firmware by dongle manager 1.70 error pass approx half firmware update.

==== [01-Sep-18 17:00:17] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [01-Sep-18 17:00:27] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0007706C19801292
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 2888706C
Firmware version: 0118.03
=== Process started: 01-Sep-18 17:00:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 3456/8391
Error upgrading applets:
Card returned error - 0000 at 3456/8391
Disconnected
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Old 09-01-2018, 14:02   #3465 (permalink)
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Your account is temporary suspended.

=== DongleManager [Infinity] v1.72 [9/1/2018 18:29:58] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003BAC700001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 16D0BAC7
Firmware version: 0118.03
=== Process started: 9/1/2018 18:30:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
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