Smart-Card/Dongle/Box update Problems and Solutions - Page 131 - GSM-Forum

InfinityHelp · 07-24-2017, 09:11

Quote:

Originally Posted by anoamocreative

here

Code:

=== DongleManager [Infinity] v1.70 [7/24/2017 15:55:35] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102937014D11292
=== Process started: 7/24/2017 15:55:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Do you have another PC or another card/reader ?

anoamocreative · 07-24-2017, 09:14

Quote:

Originally Posted by InfinityHelp

Do you have another PC or another card/reader ?

yes i have another card reader sir

Guru Service · 07-24-2017, 10:30

=== DongleManager [Infinity] v1.70 [24-07-2017 14:21:03] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109766C24881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D09D766C
Firmware version: 0136.02
=== Process started: 24-07-2017 14:21:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 464/9995
Error upgrading applets:
Card returned error - 0000 at 464/9995
Disconnected

anoamocreative · 07-24-2017, 11:03

Quote:

Originally Posted by anoamocreative

yes i have another card reader sir

Problem has done..****s team

asmodi · 07-24-2017, 15:40

[QUOTE
Originally Posted by asmodi View Post
Im trying to activate SM module , ihad read username and password with Dongle manager but when i login in services page it says : Wrong Username or Password .

and when i update dongle firmware i got this :
Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1][/QUOTE]

I can not access my Email box i registred with anymore , is there any way to fix the problem

ahmad omairat · 07-25-2017, 23:00

=== DongleManager [Infinity] v1.70 [26/07/2017 00:58:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 00068D6908771292
=== Process started: 26/07/2017 00:58:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Searching...
Card-Reader: FT SCR2000 0
HWID: 00068D6908771292
Box/Dongle is not found

Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00068D6908771292
=== Process started: 26/07/2017 00:59:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Username: 0365368D69
SN 65368D69

plase fix this problim

wasim_1984 · 07-26-2017, 16:56

Dear sir please solve this problem

warning dongle misconfiguration

=== DongleManager [Infinity] v1.70 [7/25/2017 8:48:58] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001050D13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9569050D
Firmware version: 0136.02
=== Process started: 7/25/2017 8:49:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

wasim_1984 · 07-26-2017, 17:38

thanks very much sir

InfinityHelp · 07-26-2017, 21:14

Quote:

Originally Posted by Guru Service

=== DongleManager [Infinity] v1.70 [24-07-2017 14:21:03] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109766C24881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D09D766C
Firmware version: 0136.02
=== Process started: 24-07-2017 14:21:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 464/9995
Error upgrading applets:
Card returned error - 0000 at 464/9995
Disconnected

your account has been locked by server automatically due to your nonstop attacks to server. please stop it, wait 24 hours from now and contact to support again.

InfinityHelp · 07-26-2017, 21:17

Quote:

Originally Posted by asmodi

[QUOTE
Originally Posted by asmodi View Post
Im trying to activate SM module , ihad read username and password with Dongle manager but when i login in services page it says : Wrong Username or Password .

and when i update dongle firmware i got this :
Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1]

I can not access my Email box i registred with anymore , is there any way to fix the problem[/QUOTE]

Contact to support via e-mail. You can see an e-mail at password reset web page

skyrio · 07-27-2017, 11:29

=== DongleManager [Infinity] v1.70 [7/27/2017 15:24:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 010285801C6A1292
=== Process started: 7/27/2017 15:24:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Allunlockingsource · 07-27-2017, 12:10

=== DongleManager [Infinity] v1.70 [27/07/2017 12:03:37] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008747618201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): A9A97476
Firmware version: 0122.02
=== Process started: 27/07/2017 12:03:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

rakesh77448 · 07-28-2017, 09:16

while updating cdma box process stopped automatically
after then shows this logs

=== DongleManager [Infinity] v1.70 [7/28/2017 13:39:59] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: FT SCR2000 0
HWID: 0002936808771292
=== Process started: 7/28/2017 13:40:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 07-28-2017, 11:47

Quote:

Originally Posted by skyrio

=== DongleManager [Infinity] v1.70 [7/27/2017 15:24:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 010285801C6A1292
=== Process started: 7/27/2017 15:24:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

Already replied via e-mail

InfinityHelp · 07-28-2017, 11:48

Quote:

Originally Posted by Allunlockingsource

=== DongleManager [Infinity] v1.70 [27/07/2017 12:03:37] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008747618201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): A9A97476
Firmware version: 0122.02
=== Process started: 27/07/2017 12:03:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

07-24-2017, 10:30	#1953 (permalink)
Guru Service Junior Member Join Date: Jun 2017 Location: India Tamilnadu Tiruppur Posts: 5 Member: 2723018 Status: Offline Thanks Meter: 2	sir help my card not detect === DongleManager [Infinity] v1.70 [24-07-2017 14:21:03] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0109766C24881292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D09D766C Firmware version: 0136.02 === Process started: 24-07-2017 14:21:05 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 133 sec Card returned error - 0000 at 464/9995 Error upgrading applets: Card returned error - 0000 at 464/9995 Disconnected

07-24-2017, 15:40	#1955 (permalink)
asmodi No Life Poster Join Date: Sep 2005 Posts: 1,068 Member: 183976 Status: Offline Thanks Meter: 134	[QUOTE Originally Posted by asmodi View Post Im trying to activate SM module , ihad read username and password with Dongle manager but when i login in services page it says : Wrong Username or Password . and when i update dongle firmware i got this : Hello, To reset password click here - http://www.infinity-box.com/support/?r=16&help=1][/QUOTE] I can not access my Email box i registred with anymore , is there any way to fix the problem

07-25-2017, 23:00	#1956 (permalink)
ahmad omairat Junior Member Join Date: Jun 2014 Location: jordan Posts: 39 Member: 2213126 Status: Offline Thanks Meter: 22	=== DongleManager [Infinity] v1.70 [26/07/2017 00:58:47] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 00068D6908771292 === Process started: 26/07/2017 00:58:47 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Searching... Card-Reader: FT SCR2000 0 HWID: 00068D6908771292 Box/Dongle is not found Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 00068D6908771292 === Process started: 26/07/2017 00:59:31 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Username: 0365368D69 SN 65368D69 plase fix this problim

07-26-2017, 16:56	#1957 (permalink)
wasim_1984 Junior Member Join Date: Oct 2011 Posts: 12 Member: 1669173 Status: Offline Thanks Meter: 2	Dear sir please solve this problem warning dongle misconfiguration === DongleManager [Infinity] v1.70 [7/25/2017 8:48:58] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0001050D13114082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 9569050D Firmware version: 0136.02 === Process started: 7/25/2017 8:49:00 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

07-26-2017, 17:38	#1958 (permalink)
wasim_1984 Junior Member Join Date: Oct 2011 Posts: 12 Member: 1669173 Status: Offline Thanks Meter: 2	thanks very much sir

07-27-2017, 11:29	#1961 (permalink)
skyrio Major Poster Join Date: May 2016 Posts: 41 Member: 2574379 Status: Offline Thanks Meter: 35	=== DongleManager [Infinity] v1.70 [7/27/2017 15:24:18] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 010285801C6A1292 === Process started: 7/27/2017 15:24:19 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected.

07-27-2017, 12:10	#1962 (permalink)
Allunlockingsource No Life Poster Join Date: Aug 2006 Location: SPAIN-----UK Posts: 2,037 Member: 333439 Status: Offline Sonork: 100.1589101 Thanks Meter: 623	=== DongleManager [Infinity] v1.70 [27/07/2017 12:03:37] === Searching... Card-Reader: FT SCR2000 0 HWID: 0008747618201292 Box/Dongle found: [BEST] Reading... Serial No (S/N): A9A97476 Firmware version: 0122.02 === Process started: 27/07/2017 12:03:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

07-28-2017, 09:16	#1963 (permalink)
rakesh77448 Freak Poster Join Date: Nov 2007 Posts: 128 Member: 623972 Status: Offline Thanks Meter: 26	while updating cdma box process stopped automatically after then shows this logs === DongleManager [Infinity] v1.70 [7/28/2017 13:39:59] === Box/Dongle type selected: CDMA-Tool Card-Reader: FT SCR2000 0 HWID: 0002936808771292 === Process started: 7/28/2017 13:40:01 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2